"Family of 4 for 9 days stay. Two bedroom apartment room booked and paid for.
Unfortunately the Graceland has seen far better days. Much like the old girls who walk the street in clothing for someone half their age, this hotel is certainly not as advertised.
4 room changes, all unfortunately with issues: non working TV, poor WIFI, sewerage smell emanating from the air conditioner in room 1424 and along the entire 4th floor of that wing, loud pub music til 11pm from the beer bar next door etc.
The staff are fine, but typical of a hotel where you are just a number and nothing ever gets done properly.
The pools are numerous, being one of the main reasons we chose the Graceland, unfortunately broken, missing and past their useful life tiles are a problem throughout, especially the rooftop and main plaza pool, the nest pool in the new are suffers slightly less, however the poor maintenance and lack of attention has meant that individual mobile filters are used to pump the pool. Poor show all round I'm afraid.
The best part of the stay was the breakfast, which was of a very good standard, but again, furniture, as is the case with this flogged and overworked hotel suffers.
Number 1 rating on Hotels.com, Expedia and others is more likely based on the vendor pays for top billing. I won't stay here again and advise anyone who actually wants a restful stay to find alternative accommodation.
I asked the staff how a hotel like this can be a 5 star (as advertised) hotel. Who knows!"
