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All properties in Banff, Alberta, Canada
1 room, 2 adults

Moose Hotel And Suites

3.5-star3.5 stars
345 Banff Ave, Banff, AB, T1L 1H8, Canada

Mountain hotel with spa, near Banff Centre for Arts and Creativity
  • Free WiFi and free parking
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Restrictions related to your trip

COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.  Check restrictions for your trip.

  • Brilliant hotel. Great location. Very friendly and helpful staff. Have a look at room…Dec 21, 2018
  • it was amazingNov 10, 2018

Moose Hotel And Suites

from €131
  • Superior Hotel Room 2 Queen
  • Superior One Bedroom Suite 2 Queens
  • Rooftop 1 Bedroom Suite
  • Rooftop 2 Bedroom Suite
  • Superior King Hotel Room
  • Superior One Bedroom Suite 1 King

What’s around Moose Hotel And Suites

Landmarks

  • In a national park
  • Banff Centre for Arts and Creativity - 11 min walk
  • Banff National Park Information Centre - 2 min walk
  • Banff Lake Louise Tourism Bureau - 2 min walk
  • Tunnel Mountain - 37 min walk
  • Canadian Ski Museum West - 3 min walk
  • Canada House Gallery - 6 min walk
  • Banff Park Museum - 9 min walk

Getting around

  • Calgary International Airport (YYC) - 93 min drive
  • Banff Station - 8 min walk

At a glance

Key facts

Hotel size

  • This hotel has 174 rooms
  • This hotel is arranged over 4 floors

Arriving/leaving

  • Check-in time 4 PM-2 AM
  • Check-out time is 11 AM

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)

Pets

  • Pets allowed (dogs and cats only)*

  • Specific rooms only, restrictions apply*

  • 2 per room (up to 50 lbs)

  • Food and water bowls available

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Free onsite self parking

  • Wheelchair-accessible parking on site

  • Electric vehicle charging point on site

  • Onsite parking includes off-street options

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Full breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Room service (during limited hours)
Things to do
  • Bicycle rentals on site
  • Golfing on site
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Mountain biking nearby
  • Rafting nearby
  • Cross-country skiing nearby
  • Snow tubing nearby
  • Snowboarding nearby
  • Snowshoeing nearby
Working away
  • 24-hour business center
  • Conference space
  • Conference space size (feet) - 2000
  • Conference space size (meters) - 186
  • One meeting room
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
Facilities
  • Year Built - 2016
  • Elevator
  • ATM/banking
  • Fireplace in lobby
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Raised toilet seat
  • Low-height counters/sink
  • Grab bar - near toilet
Languages Spoken
  • English

In the room

Home comforts
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Premium bedding
Freshen up
  • Free toiletries
  • Hair dryer
Be entertained
  • 40-inch flat-screen TV
  • Cable TV channels
Stay connected
  • Free WiFi
  • Free local calls
Food and drink
  • Refrigerator
More
  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Special features

Spa

Meadow Spa & Pools has 9 treatment rooms including rooms for couples. Services include facials, body treatments, and manicures and pedicures. The spa is equipped with a spa tub.

The spa is open daily.

Recreation

On Site

  • Fitness facilities
  • Sauna
  • Bicycle rentals on site
  • Golfing on site

Nearby

  • Hiking/biking trails nearby
  • Kayaking nearby
  • Mountain biking nearby
  • Rafting nearby
  • Cross-country skiing nearby
  • Snow tubing nearby
  • Snowboarding nearby
  • Snowshoeing nearby

Moose Hotel And Suites’s small print

Also known as

  • Moose Hotel Banff
  • Moose Hotel Suites
  • Moose Hotel And Suites Hotel
  • Moose Hotel And Suites Banff
  • Moose Hotel And Suites Hotel Banff
  • Moose Banff

Policies

For details on pet restrictions and to request pet-friendly rooms, contact the property at the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a fire extinguisher and a smoke detector on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Contactless check-out is available.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards. Cash is not accepted.

Optional extras

Breakfast costs between CAD 8.00 and CAD 20.00 for adults, and CAD 8.00 and CAD 20.00 for children (approximately)

Pets are allowed for an extra charge of CAD 25 per pet, per night

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Moose Hotel And Suites

  • Does Moose Hotel And Suites offer free cancellation for a full refund?
    Yes, Moose Hotel And Suites does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Moose Hotel And Suites?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Moose Hotel And Suites?
    Yes, there's free self parking. Electric vehicle charging is available.
  • Is there a pool at Moose Hotel And Suites?
    Yes, there's an indoor pool.
  • Are pets allowed at Moose Hotel And Suites?
    Yes, cats and dogs are welcome, with a limit of 2 per room and maximum weight of 50 lbs per pet. There's a charge of CAD 25 per pet, per night. Food and water bowls are available.
  • What are the check-in and check-out times at Moose Hotel And Suites?
    You can check in from 4 PM - 2 AM. Check-out time is 11 AM. Contactless check-out is available.
  • Are there restaurants at or near Moose Hotel And Suites?
    Yes, there's an onsite restaurant. Nearby restaurants include Earl's (3-min walk), Old Spaghetti Factory (4-min walk), and St. James Gate (4-min walk).
  • What is there to do at Moose Hotel And Suites and nearby?
    Have fun during the warmer months with activities such as tennis. Indulge in a treatment at the spa and soothe your senses in one of the 2 spa tubs. Moose Hotel And Suites also has an indoor pool and a sauna, as well as a fitness center.

Recent reviews

Exceptional 9.4 From 1,969 reviews

Exceptional 10.0
we will be back
clean quality hotel. great free underground parking. Great location to walk to attractions and restaurants.
ca2 night family trip
Exceptional 10.0
Very friendly staff. We had room service for supper and breakfast. The food was excellent with gluten free options available. We would definitely stay here again!
ca1 night trip with friends
Exceptional 10.0
Great Stay :)
As always, the Moose delivered on a comfortable, clean and safe stay for us. Appreciate their organized system for allotting hot tub time
ca2 night trip
Exceptional 10.0
always a great stay at the Moose
Bernie, ca2 night trip with friends
Very Good 8.0
Comfortable stay
Cozy, comfortable stay. Loved the lobby and the wood-burning fireplace. Will return once there is more availability for the pool/hot tub and the fireplace upstairs is open.
Krista, ca1 night trip with friends
Fair 4.0
Hot Tub BS
I have stayed at most every hotel in Banff and we booked specifically at the Moose this time for their amazing rooftop hot tubs for after skiing, only to learn once we arrived that the hotel has a terrible and unorganized system for booking the hot tub. The website says that you must book your spot at check in, and when we checked in at 4pm they informed us that it was full and we would not be able to hot tub at all that night. They were rude and condescending about it, saying it was the Alberta Giv fault. They said we could get up and call the front desk at 7am to book a spot for the next morning. They said that because everyone else in the hotel would be calling at 7am that they would call us back in the order we called but no guarantees. I called as soon as the clock turned to 7am, and then walked to the front desk and she said we were 22nd to call and she couldn't say we would get a spot...again rude and condescending when I asked about what they were doing for their customers who didn't get in to use their amenities, seeing that they own several properties in Banff - nothing. The hotel room was fine, nothing special, so I would not pay the extra money to stay here again in the future based in the service and poor management of the amenities.
Julie, ca1 night trip with friends
Exceptional 10.0
Great hotel for ski vacation in Banff
Katrina, ca2 night family trip
Very Good 8.0
Banff beauty
Beautiful foyer with a wonderful fireplace. We stayed here a few years ago when the hotel was new. You can see some wear in the rooms. The beds are very comfortable...love the bed pillows. The Ryan-Carter artwork is fantastic. Hot tub has a great view of the mountain.
Jolene, ca6 night family trip
Exceptional 10.0
Excellent all around. Rooftop hot tubs had awesome views and timing for use was very well organized. Our room had everything we could ask for but the fireplace was an added bonus. First time staying here but we will return for sure!
Timothy, ca1 night family trip
Good 6.0
Disappointed Stay due to COVID Regulations
The stay at the moose was good, however. I had called the hotel before making the booking and asked if the pool and hot tub were open. I was informed that they were open but times were needed to be booked in order to use the facilities. What I was not told is that there was only one booking per family, per day for 25 minutes (pool or hot tub, not both) and this had to be booked at 7:00am each morning in order to hopefully get a time for that day. We arrived Friday afternoon. Nothing available for Friday. Saturday we were able to utilize the pool for 25min. Asked hotel staff of we were able to use the hot tub later that day as it was not being utilized and was informed that we were not allowed as the slots needed to stay open for other guests. Sunday we wanted to use the hot tub in the morning, called at 7:00am and there were no spaces available until later in the afternoon. Long story short, we spent a full weekend at the moose and were able to use the pool for 25min. Almost 600 dollars spent and no flexibility what’s so ever. It was very disappointing. Generally, we always like to stay at the moose when we are in Banff but may be looking elsewhere next time. I realize COVID has changed everything but we were just looking for a weekend getaway, somewhere with a pool and hot tub that we could relax in. We weren’t there to ski and just wanted to stay at one of our fav spots. Had the staff informed me of the specific rules initially when I called we would have booked elsewhere.
Michael, ca2 night family trip

Moose Hotel And Suites