Moose Hotel And Suites

Property class: 4
Mountain hotel in Banff with spa and indoor pool

Choose dates to view prices

When you stay at Moose Hotel And Suites, you'll be within a 10-minute drive of Banff National Park Information Centre and Upper Hot Springs. You can grab a bite to eat at the restaurant and visit the spa to be pampered with body wraps or manicures and pedicures. Other highlights include 2 hot tubs, an indoor pool and a bar/lounge. Fellow travellers say great things about the pool and helpful staff.
VIP Access

Reviews

9.6 out of 10, Loved by guests
Top-rated by travellers

Popular amenities

  • Free Wi-Fi

Main amenities (12)

  • Daily housekeeping
  • Restaurants and bar/lounge
  • Full-service spa
  • Indoor pool and 2 hot tubs
  • Breakfast available
  • Ski storage
  • Ski passes
  • Fitness centre
  • Sauna
  • Room service
  • Massage/treatment rooms
  • 24-hour business centre

For families (6)

  • Fridge
  • Cable/satellite TV service
  • Daily housekeeping
  • Laundry facilities
  • Coffee/tea maker
  • Blackout curtains
The current price is €246
includes taxes & fees
25 Oct - 26 Oct

Why we love this property

Work and wellness blend
Located in the city centre, this hotel offers a 24-hour business centre and meeting space. Spa services, hot tubs, and a gym balance productivity.
Culinary excellence
This hotel's restaurant and bar create a food lover's paradise. Full breakfast available lets guests start the day with tasty morning indulgence.
Mountain spa sanctuary
This mountain hotel features a full-service spa with couples rooms and body treatments. Hot springs, saunas, and fitness options enhance wellness.

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Superior Hotel Room 2 Queen

A hotel room with two beds, a small desk, and a window with a view of the outside.

Superior Hotel Room 2 Queen

9.0 out of 10
Wonderful
(192 reviews)
  • 31 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior One Bedroom Suite 2 Queens

A modern living room with a sofa, a coffee table, a TV, and a fireplace.

Superior One Bedroom Suite 2 Queens

9.6 out of 10
Exceptional
(30 reviews)
  • 46 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Rooftop 1 Bedroom Suite

A modern living room with a fireplace, a dining area, and a kitchen.

Rooftop 1 Bedroom Suite

9.8 out of 10
Exceptional
(20 reviews)
  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Rooftop 2 Bedroom Suite

A modern interior with a wooden dining table, cushioned chairs, a sofa, and a bed in the adjacent room.

Rooftop 2 Bedroom Suite

9.8 out of 10
Exceptional
(18 reviews)
  • 75 sq m
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Superior King Hotel Room

A hotel room with a large bed, a desk with a television, and a seating area with a view of the outdoors.

Superior King Hotel Room

9.4 out of 10
Exceptional
(60 reviews)
  • 31 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior One Bedroom Suite 1 King

A hotel room with a large bed, wooden headboard, bedside tables, and a walk-in closet.

Superior One Bedroom Suite 1 King

9.6 out of 10
Exceptional
(125 reviews)
  • 46 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior King Bed Room

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Superior King Bed Room

  • Sleeps 2
  • 1 Single Sofa Bed and 1 King Bed

View all photos for One Bedroom Superior King Bed Suite

Premium bedding, in-room safe, blackout curtains, iron/ironing board

One Bedroom Superior King Bed Suite

  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Superior Accessible Room, 2 Queens

A hotel room with two beds, a television, a desk, and a view of the outside.

Superior Accessible Room, 2 Queens

  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Accessible Room, 2 Queens

A hotel room with two beds, a desk, and a view of the outside.

Superior Accessible Room, 2 Queens

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

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About the area

Map
345 Banff Ave, Banff, AB, T1L 1H8

What's nearby

  • Banff National Park - 1 min walk - 0.0 km
  • Banff National Park Information Centre - 6 min walk - 0.6 km
  • Canada House Gallery - 8 min walk - 0.7 km
  • Banff Park Museum - 11 min walk - 0.9 km
  • Banff Centre for Arts and Creativity - 12 min walk - 1.1 km

Getting around

  • Calgary International Airport (YYC) - 93 min drive
  • Banff Station - 8 min walk

Restaurants

  • ‪The Canadian Brewhouse - ‬3 min walk
  • ‪PARK Distillery Restaurant + Bar - ‬4 min walk
  • ‪Indian Curry House - ‬4 min walk
  • ‪The Old Spaghetti Factory - ‬4 min walk
  • ‪Yama Onigiri - ‬5 min walk

About this property

Moose Hotel And Suites

  • When you stay at Moose Hotel And Suites, you'll be within a 10-minute drive of Banff National Park Information Centre and Upper Hot Springs. You can grab a bite to eat at the restaurant and visit the spa to be pampered with body wraps or manicures and pedicures. Other highlights include 2 hot tubs, an indoor pool and a bar/lounge. Fellow travellers say great things about the pool and helpful staff.

At a glance

Hotel size

    • 174 rooms
    • Arranged over 4 floors

Arriving/Leaving

    • Check-in start time: 4 PM; check-in end time: anytime
    • Minimum check-in age – 18
    • Check-out time is 11 AM
    • Contactless check-out

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
    • For any questions, please contact the property using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • Children (16 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
    • No cots (infant beds)

Pets

    • Pets allowed (dogs and cats only, 2 total, up to 23 kg per pet)*
    • Service animals welcome
    • Specific rooms only. Pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation; restrictions apply*
    • Pets must be supervised
    • Food and water bowls available

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Free on-site self-parking
    • Wheelchair-accessible parking on site
    • Electric vehicle charging point on site
    • On-site parking includes off-street options

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 7:00 AM–11:00 AM
  • Restaurant
  • Bar/lounge
  • Room service (limited hours)

Travelling with children

  • Children stay for free (see details)

What to do

  • Ski passes
  • Bike rentals nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Cross-country skiing nearby
  • Snowboarding nearby
  • Hot springs nearby
  • Canoeing nearby

Working away

  • 24-hour business centre
  • Meeting room
  • Computer station
  • Conference space (2000 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Ski storage

Facilities

  • Built in 2016
  • ATM/banking
  • Safe-deposit box at front desk
  • Fireplace at reception
  • Fitness centre
  • An indoor pool
  • Bicycle parking
  • Full-service spa
  • 2 hot tubs
  • Sauna
  • Massage/treatment rooms
  • Locally owned and organised tours and activities
  • Local artist showcase
  • Double-glazed windows
  • Banquet hall
  • Firepit
  • Outdoor furniture

Accessibility

  • Lift
  • Wheelchair-accessible parking
  • 2 on-site accessible parking spaces
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Be entertained

  • 40-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning and heating
  • Coffee/tea maker
  • Electric kettle
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Blackout curtains
  • Alarm clock
  • Premium bedding

Freshen up

  • Eco-friendly toiletries
  • Hairdryer
  • Towels

Stay connected

  • Free WiFi
  • Free local calls

Food and drink

  • Fridge

More

  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors
  • Eco-friendly toiletries
  • Bulk dispenser for toiletries
  • Uses some LED lighting
  • Recycling

Special features

Spa

Meadow Spa + Pools has 9 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a hot tub. The spa is open daily.

Fees & policies

Optional extras

  • Full breakfast is offered for an extra charge of approximately CAD 15 to 25 for adults and CAD 15 to 25 for children

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of CAD 30 per pet, per night

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy.
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing that there's a fire extinguisher and a smoke detector on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club, JCB International
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Also known as

Moose Hotel Suites
Moose Hotel And Suites Hotel
Moose Hotel And Suites Banff
Moose Hotel And Suites Hotel Banff

Frequently asked questions

Does Moose Hotel And Suites offer free cancellation for a full refund?

Yes, Moose Hotel And Suites does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Moose Hotel And Suites?

Yes, there's an indoor pool.

Are pets allowed at Moose Hotel And Suites?

Yes, cats and dogs are welcome, with a limit of 2 total and maximum weight of 23 kg per pet. There's a charge of CAD 30 per pet, per night. Service animals are exempt from fees. Food and water bowls are available. Some restrictions may apply, so please contact the property for more details.

Is parking offered on site at Moose Hotel And Suites?

Yes, there's free self parking. Electric car charging is available.

What are the check-in and check-out times at Moose Hotel And Suites?

Check-in start time: 4 PM; check-in end time: anytime. Check-out time is 11 AM. Contactless check-out is available.

What is there to do at Moose Hotel And Suites and nearby?

During the winter, enjoy nearby recreation such as ice skating and cross-country skiing, and return when the snow melts for cycling and boat tours. Additional recreation nearby includes hot springs. Indulge in a treatment at the spa and soothe your senses in one of the 2 hot tubs. Moose Hotel And Suites also has an indoor pool and a sauna, as well as a fitness centre.

Are there restaurants at or near Moose Hotel And Suites?

Yes, there's an on-site restaurant.

What's the area around Moose Hotel And Suites like?

Moose Hotel And Suites is in Downtown District, a short 8-minute walk from Banff Station and 11 minutes' walk from Banff Centre for Arts and Creativity. Travellers say that the local area is very central close to public transit.

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Reviews

Moose Hotel And Suites Reviews

9.6

Exceptional

9.6

Cleanliness

9.4

Amenities

9.6

Staff & service

9.4

Property conditions & facilities

Guest review summary

What guests liked

  • The rooftop hot tubs were a hit, offering a relaxing experience with beautiful mountain views. (391 reviews)
  • The rooftop hot tubs and hot spring were a highlight, offering a relaxing experience with beautiful mountain views. (273 reviews)
  • The hotel's rooftop pool, hot tub, and sauna offered stunning views and a relaxing experience. (150 reviews)
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From real guest reviews summarized by AI.
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Popular mentions

Room
Location
Service staff
Hot Tub
View
Restaurant
Amenities
Bed
Lobby
Mountain

Reviews

Verified review

10/10 Exceptional

Beautiful hotel, all the best amenities, and excellent customer service! Location, location, location!!
Verified review

10/10 Exceptional

Great hotel, right in the heart of the action in Banff. Position couldn’t be better. Nice pool area on the top floor for some much needed rest if you’ve been hiking or cycling etc
Verified review

10/10 Exceptional

The Moose is in the perfect location in Banff- walkable to pretty much everything with bus stops right outside. The hotel itself is gorgeous and the staff was fantastic.
Verified review

10/10 Exceptional

Nice suite room with fireplace. Staff was helpful and courteous. You can skip the restaurant.
Verified review

10/10 Exceptional

Property is new and well maintained. The woodwork in the rooms is beautiful. The desk staff spoke and smiled everytime l walked past. They are very knowledgeable and helpful about the excursions around the area, restaurants, shops..etc.
Verified review

10/10 Exceptional

Beautiful place to stay. Great location in town.
Verified review

10/10 Exceptional

Amazing views, great rooms and accommodations
Verified review

10/10 Exceptional

Wonderful stay, the hot pools at the end of a long day were especially nice.
Verified review

10/10 Exceptional

Great location in Banff. Staff very friendly and the room was a great layout for a family of four.
Verified review

10/10 Exceptional

perfect location, friendly staff and amazing views from the pool deck
Verified review

10/10 Exceptional

All was perfect! Great service, walking distance to shops & restaurants, beautiful hotel.
Verified review

10/10 Exceptional

Great property - suite was spacious and comfortable. Staff very friendly and location excellent.
Verified review

10/10 Exceptional

The staff was great and the hotel was wonderful! We would recommend it to others.
Verified review

10/10 Exceptional

Thoroughly enjoyed the location and on site complimentary parking. The heated jacuzzi pools on the upper deck were a big plus!
Verified review

10/10 Exceptional

Perfect location in the heart of Banff to walk to everything. Beautiful hotel, roof hot tub was awesome, & the staff was beyond amazing. I would highly recommend staying here.
Verified review

10/10 Exceptional

Great family stay
Verified review

8/10 Very good

We had a nice two night stay- staff coped well with a power cut in the area
Verified review

10/10 Exceptional

Ideally, located very clean and specious room, friendly, and very cooperative staff with services next to none
Verified review

8/10 Very good

Good property in the heart of downtown,I would have loved a bit more upscaleness.I am primarily disappointed at the hotel restaurant which was quite a bit of a downer.Swimming pool,Hot tub and firepit area overlooking the mountains was amazing.
Verified review

10/10 Exceptional

It was within walking distance to anything around Banff! Staff was very helpful and our room was great.
Verified review

10/10 Exceptional

Perfect location, close to all the restaurants and shops. We enjoyed the outdoor hot tub/pool with the view of mountains. Friendly and helpful staff. Food in the restaurant was excellent.
Verified review

10/10 Exceptional

We had a great experience and will definitely be back! The hot tubs were perfect with a beautiful view! Very clean rooms and helpful staff!
Verified review

10/10 Exceptional

Stayed in one of the top floor suites…..very nice. Located near shopping and restaurants in Banff plus near bus service. Spa is worth a visit too.
Verified review

8/10 Very good

Rooms are very dates and felt like we were in a cheap motel. The bathroom was the only nice part of the room (except for awful water pressure). The carpet and floors were dirty The staff was very friendly and helpful. The rooftop hottubs and fire pit was the best part of the hotel. Parking was easy, washers and dryers available which was great (2 of each and $2 each)
Verified review

10/10 Exceptional

Our stay at Moose Lodge in Banff was great! The location is perfect, just a walk out the door to so many shops and restaurants and beautiful views. Free parking garage onsite was super nice. The staff were all very friendly and helpful. Rooms were nice, beds very comfortable. Nice walk in shower. Fresh towels and linen service daily. I would stay here again. It is pricey but we wanted to be right in downtown Banff and we knew we would have to pay a little more for that convenience and experience. We did ear dinner and breakfast in the hotel restaurant a couple of times and enjoyed a glass of wine at the bar most afternoons. Nice atmosphere.