Norton House Hotel

Stayed for 2 nights in a superior double room. The room was a good size, although the bathroom area was small as it is a module that was built into the room. The shower opening was small, although this was due to where the shower was fitted, so this may not be the case for all the rooms. The staff were really friendly and the breakfast was tasty and good value. The hotel is well situated to the town in easy walking distance. Overall we enjoyed our stay and would stay there again if staying in the Mumbles.

Bedroom larger than average, pillows were hard. Shower cubicle broken and water often cold. Breakfast was excellent and staff friendly. Plenty of parking. Convenient position, within walking distance of beach, town and amenities.

My room description (which is down to Hotels.com and not Norton House) was a city view, this needs changing! All I could see was the inside of a courtyard where the gales were blowing a gate open and closed which kept me awake for most of one night. The hotel have since sorted this out but I had to get up and try and sort it out at 3.30 and 5.25 am. Hotels.Com and Norton House need to take on board the comments passed to them or stop asking for feedback if they are not going to do anything about it. The hotel is lovely, the staff are great, the food is good, the rooms are very comfortable.

Reception very efficient and even showed us to our room. Room very cosy with good facilities. The restaurant's 'Early Bird' menu was very good and staff were polite and efficient. Will stay again, when the occasion arises.

Excellent

Such a lovely, comfortable place. Lovely people. Great views over Mumbles Bay.

Pro: NIce big room, comfy bed, clean Cons: shower didn't work properly, no way to adjust room temperature

Was a quick overnight stay so didn’t use the bar or restaurant for dinner. Breakfast was good. Rooms lovely.

A gem of a place. Fantastic food, friendly staff and reasonable prices

The main property is old and the rooms are mainly in modern extensions built on a budget. They are adequate, but in need of TLC. Incredibly expensive for the quality of accommodation in a 2 bed flat, so they must be making enough money to improve standards. There were no toiletries provided in the en suite bathroom, unfortunately I was already in the shower when I realised this. In fact, there wasn't even a shelf or holder for such items, even if you brought your own, so presume they are just not provided at this property. The tiles were cracked, grout was missing, silicone seals were missing, there was black mould on the shower ceiling and carpet was frayed at the threshold. The room just wasn't in a rentable condition. The breakfast was OK, bacon had been kept warm for hours and was like leather, black pudding undercooked, poached egg, almost cooked, mushroom was cooked at the same time as the bacon. Even the side plates were too small for the size loaf used for toast. If you cut corners on the size of crockery, then at least serve butter in a dish rather than foil packs that have to sit on the table. Welsh breakfast is a perfectly good description, the Welsh salted butter delicious (even without a dish), so why not go one step further and avoid the English breakfast tea, Glengettie is easily available in Mumbles. I truly wish I could visit my home town and look forward to a hospitality experience I could be proud of. Just rented a house for my next trip. Enough is enough!