6/10 Good
2 October 2023
Hotel room roulette everytime
I have stayed at this hotel at least 4-5 times when visiting the RDS and every time I have stayed in different condition rooms (for same cost) every time. This time my colleagues and I were put in 3 accessible rooms on ground floor. The rooms themselves were ok, bed was very comfortable. Although they had no usb or plug point next to either double bed in room and for anyone and especially for someone with disabilities this was inconvenient and very outdated. The bathrooms were old and really need replacing as the grout in walls is orange and the disability seat had mould on it. Shower was colder or one of the days, the towels are stored inside the shower and the glasses on top of the toilet cistern. Just not acceptable. If this is how you treat your accessible guests then this is not acceptable.




Jane
Jane, 2-night business trip
Verified Hotels.com guest review