Everything was as expected which is great - the service and people were very kind and helpful. In general, we loved our stay.
The big issue is that we found a tiny bug on my pillow two mornings in a row in the middle of our stay - we've now deducted that these were BED BUGS as I have come home with multiple bites on my arms and legs that resemble this. It couldn't have been insect bites from being outside because of the timing that the bites flared up. I will now have to sanitise everything. Please check your beds! We were room 1330.
Not a big issue but we opted for a 'greener stay' which meant housekeeping every 3rd night (this 3rd night is mandatory) but this did not happen - we had to request house keeping after the 4th night. The only thing we saw that changed was new towels, sheets were made (not sure if changed), bathroom bin emptied and the shower door was cleaned which was lovely. Tea/coffee station was not replenished or cleaned and main bin was not changed. Not sure if that's because of the system or a confusion with the door hanger.
I'm sure if we deducted the bed bug issue before we left and mentioned the concern to the staff, they would have been very helpful as they were great with everything. Overall a great stay apart from this one serious issue.