I arrived in a storm. There was no doorbell and the front door was locked. The receptionist was in the bathroom and I was stood outside in extremely high winds and very heavy rain. On leaving the bathroom and seeing me, the receptionist did not run to the door to let me in out of the inclement weather, but instead walked to the coffee machine, got himself a biscuit, then sat down behind reception before moving some papers around to find the button to let me in. No sense of urgency and completely inappropriate. Upon asking why he thought getting a biscuit was appropriate when I was stood outside in a winter storm, he replied that I "didn't look that wet"
Later that evening, the power went out in the hotel. Not the street - just the hotel. I had no lighting at all in my room and had to navigate by phone torch, so could not shower nor charge my phone to set my 4am alarm for my flight the next morning.
Further, an alarm was ringing non-stop (due to the power cut), and the wind was causing the fire doors and hallway windows to rattle and slam loudly, making sleep impossible.
I went to reception to find other guests already asking the receptionist to solve the problem. He said (at 9:30pm) that the electrician was 3 hours away. When we said that would be past midnight and we cannot sleep due to the alarm, his response was "I am not a manager. I just work here. In two hours, I clock out and go home and this is not my problem". I have this evidenced on video. Unacceptable.