Hotel Santo Domingo

Photo gallery for Hotel Santo Domingo

Primary image
Seasonal outdoor pool
Seasonal outdoor pool
Seasonal outdoor pool
Minibar, in-room safe, individually decorated, individually furnished

Overview of Hotel Santo Domingo

Hotel Santo Domingo

4.0 star property
4-star hotel with restaurant, connected to the convention centre, near Plaza de Santo Domingo

7.8/10 Good

991 verified guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Non-smoking
  • Air conditioning
  • Bar
The price is €84
Price available on 21/08/2022
San Bernardo 1, Madrid, Madrid, 28013
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Nightclub
  • Rooftop terrace
  • Breakfast available
  • Self parking
  • Seasonal outdoor pool
  • Pool bar
  • Room service
  • Babysitting
  • Business centre
  • Terrace
For families
  • Babysitting (surcharge)
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities
  • Blackout curtains
Cleaning & safety
  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • In Madrid Centro
  • Gran Via Street - 1 min walk
  • Royal Palace of Madrid - 8 min walk
  • Puerta del Sol - 8 min walk
  • Plaza Mayor - 9 min walk
  • Prado Museum - 22 min walk
  • El Retiro Park - 24 min walk
  • Puerta de Alcala - 10 min drive
  • Museo Nacional Centro de Arte Reina Sofia - 11 min drive
  • WiZink Center - 15 min drive
  • Casa de Campo - 16 min drive

Getting around

  • Madrid (MAD-Adolfo Suarez Madrid-Barajas) - 27 min drive
  • Madrid Principe Pio Station - 16 min walk
  • Madrid Recoletos Station - 22 min walk
  • Madrid (XOC-Atocha Train Station) - 30 min walk
  • Santo Domingo Station - 1 min walk
  • Callao Station - 3 min walk
  • Opera Station - 5 min walk

About this property

Hotel Santo Domingo

Hotel Santo Domingo puts you steps from Gran Via Street and features a nightclub and a rooftop terrace. Guests can take a dip in the seasonal outdoor pool or grab a bite to eat at Sando, which serves lunch and dinner. Other highlights at this upmarket hotel include a poolside bar, a snack bar/deli and a terrace. Fellow travellers like the helpful staff and central location. Public transportation is only a short walk: Santo Domingo Station is steps away and Callao Station is 3 minutes.


English, French, German, Italian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe Tourism Certified (Spain)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 200 rooms
  • Arranged over 7 floors


  • Check-in time from 2 PM until midnight
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation
  • The credit card presented at check-in should be the same card used at time of booking. If the credit card holder is not on the reservation, guests must contact the property in advance of arrival to confirm identification.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • Babysitting*


  • No pets or service animals allowed


  • Free WiFi in public areas
  • Free WiFi in rooms


  • On-site self-parking (EUR 31 per day)
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 7:00 AM–10:30 AM on weekdays and 7:30 AM–11:00 AM on weekends
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Babysitting (surcharge)

Working away

  • Business centre
  • Meeting rooms
  • Conference space


  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff


  • 2 buildings/towers
  • Built in 2010
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Seasonal outdoor pool
  • Nightclub


  • Wheelchair accessible
  • Braille/raised signage
  • Lift
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking


  • English
  • French
  • German
  • Italian
  • Spanish

Room amenities

Be entertained

  • Plasma television
  • Digital TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Iron/ironing board (on request)

Sleep well

  • Blackout curtains
  • Soundproofed rooms
  • Turndown service
  • Bed sheets provided

What to enjoy

  • Individually furnished and decorated

Freshen up

  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi


  • Daily housekeeping
  • In-room safe

Special features


Sando – This restaurant serves lunch and dinner.
Gin Club Cuevas de Sando – On-site cocktail bar.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of EUR 15 for adults and EUR 15 for children (approximately)
  • There is an equipment fee of EUR 3 per day

Renovations and closures

The following facilities or services will be unavailable from October 25 2021 to September 1 2022 (dates subject to change):
  • Dining venue(s)
  • Shuttle services
The following facilities are closed seasonally each year. They will be closed from 30 September to 31 May:
  • Swimming pool

Children & extra beds

  • Babysitting is available for an extra charge


  • Self-parking costs EUR 31 per day

Pool, spa, & gym (if applicable)

  • The seasonal pool is open from June to September

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; masks are required in public areas.

Contactless check-out is available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast and through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain) guidelines.


Guests can rest easy knowing that there's a smoke detector, a security system and window guards on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards and cash.

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Cash transactions at this property cannot exceed EUR 1000 owing to national regulations. For further details, please contact the property using information on the booking confirmation.

This property’s equipment fee is charged for use of pool towels.

Also known as

Hotel Santo Domingo Hotel
Hotel Santo Domingo Madrid
Hotel Santo Domingo Hotel Madrid

Frequently asked questions

Does Hotel Santo Domingo offer free cancellation for a full refund?
Yes, Hotel Santo Domingo does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Hotel Santo Domingo?
As of 16 August 2022, prices found for a 1-night stay for 2 adults at Hotel Santo Domingo on 21 August 2022 start from €84, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Hotel Santo Domingo?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Hotel Santo Domingo?
Yes, there's a seasonal outdoor pool.
Are pets allowed at Hotel Santo Domingo?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Hotel Santo Domingo?
Yes. Self-parking costs EUR 31 per day.
What are the check-in and check-out times at Hotel Santo Domingo?
You can check in from 2 PM - midnight. Check-out time is noon. Contactless check-out is available.
Is there an on-site casino at Hotel Santo Domingo?
No, this hotel doesn't have a casino, but Casino Gran Via (8-min walk) and Casino de Madrid (11-min walk) are both nearby.
What is there to do at Hotel Santo Domingo and nearby?
Hotel Santo Domingo has a nightclub and a seasonal outdoor pool, as well as a garden.
Are there restaurants at or near Hotel Santo Domingo?
Yes, there's an on-site restaurant, Sando. The dining venue(s) will be unavailable from 25 October 2021 to 1 September 2022 (dates subject to change).
What's the area around Hotel Santo Domingo like?
Hotel Santo Domingo is in Madrid Centro, a short 1-minute walk from Santo Domingo Station and 8 minutes' walk from Puerta del Sol. Travellers say that the area is walkable and good for shopping.

Overall score and ratings






Staff & service




Property conditions & facilities



4/10 Fair

T, 3-night trip
Verified guest review

8/10 Very good

Friendly and helpful
A few days away, hotel is quite central and has impressive views from the roof top pool and bar, especially at sunset. Would us the same hotel again as all staff friendly and helpful
Sunset from the rooftop bar
SL, 3-night trip
Verified guest review

4/10 Fair

No ice, no pool, no service.
Nice place, near most everything. Was very dissapointed that the hotel has no ice. It would be nice to be able to have some cold water after spending time outdoors in the extreme heat, but alas, the hotel told us to get ice from the rooftop bar. The bar told me they do not provide ice as they are a separate business from the hotel. I would have imagined that if I was negotiating an agreement to rent the rooftop, I would have made it a part of the contract to provide ice cubes to the guests in the hotel. Mind you that the pool is closed early as the rooftop "closes" the pool to be able to slide the flooring of the bar. So no pool and no ice in the middle of the sunny hot evening. I also complained the shower and the lavatory sink were clogged up. Nothing was ever done about it.
Eric, 2-night trip with friends
Verified guest review

6/10 Good

Disappointed not worth paying the extra
I booked a double room , we were told at reception we had been upgraded we got there and there were two single beds phones reception no rooms available Towel charge at the pool can’t take towel from your room very expensive and minimal sun beds not worth paying the extra for a hotel with a pool
Daz, 2-night trip
Verified guest review

10/10 Exceptional

Tim, 2-night business trip
Verified guest review

6/10 Good

Not my best experience
The hotel and the room was fine, except the room had such a strong and strange smell. I also kept getting woken up by the cleaners because I didn't have a do not disturb sign.
Martin, 3-night business trip
Verified guest review

4/10 Fair

Save your money and stay somewhere else.
The hotel over all wasn’t great, our room was ok. The bed and pillows were not comfortable. The restaurant service was awful. I asked for a drink with no ice and it came with ice. When I said oh sorry I said no ice. The female server took the drink stuck her hand in the drink scooped out the ice and gave it back to me. I was upset I left the drink and didn’t touch it although I had already paid. The front desk people are not friendly or helpful. There were one or 2 that were ok. But overall super rude. They make you feel like unless you speak the language they are not helpful. We even had to say to one of the front desk employees we were asking for help. Listen Spanish is not our first language can you please help us. I would not recommend to anyone to stay here. And I will absolutely ever be coming back.
Sarah, 7-night trip with friends
Verified guest review

10/10 Exceptional

Goran, 3-night trip
Verified guest review

10/10 Exceptional

Yeannette, 2-night trip
Verified Travelocity guest review

6/10 Good

Dislike the idea of the room not having any power while I was out. nothing wrong with saving power, but I believe that something they should off mentioned at check in. also the room stayed warm, and the bed felt very uncomfortable.
Edgar, 8-night family trip
Verified Expedia guest review