Royal Palm Resort

Photo gallery for Royal Palm Resort

Primary image
On the beach, surfing
Outdoor pool, pool umbrellas, pool loungers
Outdoor pool, pool umbrellas, pool loungers
Outdoor pool, pool umbrellas, pool loungers

Overview of Royal Palm Resort

Royal Palm Resort

4.0 star property
Upmarket beachfront aparthotel with outdoor pool, near Palm Beach Pirate Treasure Island Playground

8.4/10 Very good

393 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Kitchen
  • Non-smoking
Map
973 Gold Coast Highway, Palm Beach, QLD, 4221
Main amenities
  • 46 smoke-free apartments
  • Weekly housekeeping
  • On the beach
  • Outdoor pool
  • Outdoor tennis court
  • Fitness centre
  • Sauna
  • Spa tub
  • Waterslide
  • Babysitting
  • Terrace
  • Garden
Feel at home
  • Cots/infant beds (surcharge)
  • Babysitting (surcharge)
  • Kitchen
  • Private bathroom
  • Separate dining area
  • Television

Choose dates to view prices

About this area

What's nearby

  • In Palm Beach
  • Kirra Beach - 11 min drive
  • Robina Town Centre - 20 min drive
  • Slingshot - 18 min drive
  • Surfers Paradise Beach - 35 min drive
  • Cavill Avenue - 36 min drive
  • Warner Bros. Movie World - 31 min drive

Getting around

  • Gold Coast, QLD (OOL-Coolangatta) - 6 min drive
  • Varsity Lakes Station - 9 min drive
  • Helensvale Station - 24 min drive

About this property

Royal Palm Resort

A great choice for a stay in Gold Coast, Royal Palm Resort is only 4.1 mi (6.6 km) from the airport. Guests can take a dip in the outdoor pool, or visit the fitness centre for a workout. An outdoor tennis court and a hot tub are other highlights, and apartments offer conveniences such as kitchens and washers/dryers. The pool and helpful staff get great marks from fellow travellers.

Languages

English

Cleaning and safety practices

Enhanced cleanliness measures

Property is professionally cleaned
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
This information is provided by our partners.

At a glance

Arriving/Leaving

  • Check-in time from 2:00 PM until 5:00 PM
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 10 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • The front desk is open Monday - Friday (9:00 AM - 5:00 PM) and Saturday - Saturday (9:00 AM - noon)
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
  • For more details, please contact the property using the information on the booking confirmation
  • Reception hours are 9 AM-5 PM Monday-Friday, 9 AM-2 PM Saturday, and 9 AM to noon on Sunday (closed on public holidays).

Required at check-in

  • Credit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*

Pets

  • Pets not allowed

Property amenities

Beach

  • On the beach

Pool/Spa

  • Outdoor pool
  • Sunloungers
  • Umbrellas
  • Hot tub
  • Sauna

Internet

  • Free WiFi

Parking and transport

  • Free secured, covered self-parking on site
  • Wheelchair-accessible parking available
  • Limited on-site parking
  • Height restrictions apply for on-site parking

Family friendly

  • Cots (infant beds): AUD 70.0 per week
  • Babysitting (surcharge)

Kitchen

  • Fridge (full size)
  • Stovetop
  • Microwave
  • Oven
  • Dishwasher
  • Toaster
  • Coffee/tea maker
  • Electric kettle
  • Cookware/dishes/utensils

Bedrooms

  • Bed sheets provided
  • Rollaway/extra beds: AUD 30.0 per night

Bathrooms

  • Bath or shower
  • Towels provided
  • Hairdryer

Living spaces

  • Dining room

Entertainment

  • Flat-screen TV with cable service
  • Pool or billiards table
  • Games room
  • DVD player

Outdoor areas

  • Furnished balcony
  • Terrace
  • Barbecue
  • Garden
  • Picnic area

Laundry

  • Washer/dryer
  • Dry cleaning/laundry service

Comfort

  • Ceiling fan

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Smoke-free property

Services and conveniences

  • Tour/ticket assistance
  • Limited housekeeping
  • Safe
  • Iron/ironing board
  • Phone
  • Luggage storage
  • Blackout curtains

Location highlights

  • Near the ocean
  • Near the airport
  • Near a train station
  • In the suburbs

Things to do

  • Fitness centre
  • Outdoor tennis courts
  • Waterslide
  • Surfing/body boarding on site
  • Tennis on site
  • Mini golf on site
  • Scooter/moped rentals nearby
  • Whale watching nearby
  • Kayaking nearby
  • Golf lessons nearby
  • Snorkelling nearby
  • Golf nearby
  • Parasailing nearby
  • Theme parks nearby
  • Windsurfing nearby

Safety features

  • Smoke detector

General

  • 46 rooms
  • 25 floors
  • 1 building
  • Built in 1984
  • Individually decorated

Fees & policies

Refundable deposits

  • Breakage deposit: AUD 200 per stay
  • A damage deposit of AUD 200 will be collected before check-in

Optional extras

  • Credit card charges are subject to an extra charge of 2.2 per cent

Renovations and closures

The property will be renovating from 5 June 2022 to 31 October 2022 (completion date subject to change). The following areas are affected:
  • Hallway
Renovation work will only be conducted at weekends. Every effort will be made to minimise noise and disturbance.

Children & extra beds

  • Babysitting is available for an extra charge
  • Cots/infant beds are available for AUD 70.0 per week
  • Rollaway beds are available for AUD 30.0 per night

Parking

  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Children under 12 years old are not allowed in the swimming pool, fitness facility or hot tub without adult supervision

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is professionally cleaned; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession

Noise-free guestrooms cannot be guaranteed.

Guests can rest easy knowing that there's a smoke detector on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards. Cash is not accepted.

Also known as

Royal Palm Resort Palm Beach
Royal Palm Resort
Royal Palm Palm Beach
Royal Palm Resort Aparthotel
Royal Palm Resort Palm Beach
Royal Palm Resort Aparthotel Palm Beach

Frequently asked questions

Does Royal Palm Resort offer free cancellation for a full refund?
Yes, Royal Palm Resort does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Royal Palm Resort?
This property confirms that disinfectant is used to clean the property. Please note that this information has been provided by our partners.
Is there a pool at Royal Palm Resort?
Yes, there's an outdoor pool.
Are pets allowed at Royal Palm Resort?
Sorry, pets aren't allowed.
Is parking offered on site at Royal Palm Resort?
Yes, there's free self parking. Parking spaces may be limited.
What are the check-in and check-out times at Royal Palm Resort?
You can check in from 2:00 PM - 5:00 PM. Check-out time is 10 AM.
What is there to do at Royal Palm Resort and nearby?
Have fun with on-site activities such as surfing, and improve your game on the tennis courts. Enjoy a relaxing soak in the hot tub and an invigorating swim in the outdoor pool. Royal Palm Resort also has a water slide, a sauna and a fitness centre, as well as an arcade, a picnic area and a garden.
Are there restaurants at or near Royal Palm Resort?
Yes. Nearby restaurants include Goodness Gracias (6-min walk), Pablo Pablo (6-min walk) and The Collective (7-min walk).
Does Royal Palm Resort have a kitchen or kitchenette?
Yes, there is a kitchen, which also includes a coffee maker, a toaster and cookware.
Does Royal Palm Resort have any outdoor private spaces?
Yes, each apartment features a furnished balcony.
What's the area around Royal Palm Resort like?
Royal Palm Resort is in Palm Beach, a short 6-minute drive from Gold Coast, QLD (OOL-Coolangatta) and 4 minutes' walk from Palm Beach Pirate Treasure Island Playground.

Overall score and ratings

8.4

Very good

8.0/10

Cleanliness

8.0/10

Staff & service

8.5/10

Amenities

7.9/10

Property conditions & facilities

10/10 Exceptional

Ideal location with heated pool
Ideal location with heated pool
Francis, 7-night family trip
Verified Hotels.com guest review

4/10 Fair

Wouldn't recommend
Unfortunately we feel like we got catfished on this stay. This hotel has an awesome pool area and location, with great views, but is under renovation. They do not tell you this when you book, and then say "we couldn't tell you because it was a body corporate decision". Pretty sure the work didn't just start the day we got there. The lobby area is lovely, and some rooms have been renovated, but not the one we were in. Add to that the carpet is filthy, we had a dodgy bathroom light (that had to have an electrician come in for half way through), no tv remote, a hidden fan/light remote...and then very short reception hours over the weekend to sort anything out. We were eventually offered another (renovated) room, and I called the number to organise. That was a mission in itself. In the end we couldn't move due to it getting booked because my NZ phone didn't connect somehow (we were on site by the pool which I told them but no one sought us out). Then we were offered a "return guest" discount, which I found out is offered to everyone on departure anyway. The customer service is dreadful. I feel for the poor receptionists trying to deal with it all. I spoke to other guests who had similar experiences, some who had managed to get moved. So just be warned, you may get a renovated room...or not. And if you have issues, don't expect much help. Hotels.com has tried to support me with this, but Royal Palm wouldn't offer us any discount etc. Will tell all our friends to stay away.
Amy, 3-night family trip
Verified Hotels.com guest review

4/10 Fair

The unit had bedbugs. We were itching all week & have bites. The unit wasn’t cleaned properly. There was sand on the floor & in the shower recess quite a bit. From the moment we sat on the lounge we were itchy. It was filthy. It belongs on the tip. It was terrible. The pool area & beach is great. We left a day early because we couldn’t stay any longer with feeling itchy all the time. We complained & were told the manager would call us but we haven’t heard a word. We were so disappointed with our stay & lack of customer service. So much for covid deep cleaning. This problem needs to be addressed & they shouldn’t rent out 7B to anyone until it’s fumigated & cleaned properly. There was no picnic ware for the bbq either which is located near the pool. No breakable items near pool understandably. They should at least offer a refund for leaving early.
Roslyn, 7-night romance trip
Verified Wotif guest review

8/10 Very good

Great location only downfall was that the apartment wasn’t the cleanest upon check in.
Li-Ann, 3-night family trip
Verified Expedia guest review

6/10 Good

We stayed with another family for a week in Jan 2022. Our room was 2bed deluxe, it was very ‘lived in’, definitely needed a good clean & update items such as clothes horses (rusty & broken) light fittings full of dead bugs, loose power points in the wall, odd containers in the kitchen- some missing lids, discoloured Tupperware, small & well worn leather lounge. Don’t be fooled that this is, or similar to a serviced apartment. Rooms are not serviced, very minimal condiments such as coffee/tea. I had my kids (3 month old & a 2.5yr old), we were given a room with no bath, no air con & very slippery tiles throughout the apartment. The building also has permanent residents who always seemed very grumpy as if we were invading their home & lifestyle. HOWEVER, the pool was fantastic! The location was perfect, very close to the beach & Currumbin inlet. Great little cafe a short walk from the apartment. I did love the undercover parking although the spaces are very small & my Jeep didn’t fit in some. The room had a huge tv with all channels, foxtel, netflix & DVD player dvds. Our friends room was a 4bed apartment, much nicer and more modern than ours, it had baths & aircon, a lovely big lounge & tv. Although their doors to the balcony didn’t lock so was extremely stressful with their 3 kids (all under 7) who could easily access the balcony… not what you want when you’re on the 13th floor! Our friends said they would return, we probably wouldn’t.
Taleah, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

Can’t wait to return
We stayed in the most amazing three bedroom apartment. Ideal for a large family but I’d also love to come back and stay with friends. The beachfront location is perfect with beautiful views and walking distance to a great park, cafes and Coles.
Pool
View from balcony
View from balcony
View from balcony
6-night family trip
Verified Hotels.com guest review

10/10 Exceptional

I loved that you could walk to restaurants and also even walk to the Currumbin RSL - beautiful scenery and grounds are kept so clean and tidy
5-night family trip
Verified Wotif guest review

10/10 Exceptional

6-night trip
Verified Lastminute guest review

10/10 Exceptional

Craig, 14-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great beach access, views and coffee shop nearby
6-night family trip
Verified Wotif guest review