1.We have not the same room displayed online, very small bed and shower and view to backyard, the heating was on days and nights with temperature 38 degrees Celsius outside, very canicular period.
I asked for changing the room and heating off and the receptionist said is impossible.
The receptionists rude, not happy to help, to do their duties and responsibilities.
Hospitality- terrible.
2. And at checkout asked me another €11,50 for taxes bcz I was in Paris.(terrible)
I showed the email of confirmation of my booking which says is everything paid for 3 nights (2 adults) and then a big surprise was asking money more??Why I didn’t have all my information before booking???
I will never recommend this hotel to anyone!!
Actually I will warn the people to run away from it.
Hospitality terrible, staff terrible and rude, not the same room displayed online, heating on days +nights in canicular period, very noise nights with drunk guesses talking and laughing whole night all!
Not professionalism at all!
If the receptionists are not happy to do their job follow the procedures and policies of the hotel and (to talk, to help, to give information for guests )why the are doing this job???
You must to consider all those complaints and find new people who love to be receptionists!