The service from the start was terrible! Hotel is advertised with a working pool, upon arrival it was shut down. Not only was the pool shut down but in my opinion the hotel should be also. Black mold in the shower, roaches in the room, dirty sheets, dirty environment, terrible customer service, and the list goes on! Went on this trip with my family anticipating having a good time and it was absolutely ruined. When asked about a refund due to conditions my request was denied and said if I had an issue I could contact Hotels.com but if you ever got on their phone line you would know that went absolutely nowhere! I 100% do not recommend staying here. 0/10.