The staff at the Hotel Kossak were great, from the beginning of our stay to the end of our stay. They arranged our transportation to and from the airport, each morning they served a delicious 5-star breakfast, and when we departed at 3am for an early morning flight they insisted to prepare a very large sack breakfast for us to take with us. All the staff speaks English. Recommend the hotel to anyone who likes great service, reasonable prices, safe location, and easy access to the old downtown area. Will definitely stay there again when I return to Krakow next year!