The best thing about this hotel is the rooftop. The 360-degree views are pretty amazing. Unfortunately, the seasonal rooftop bar was already shut for winter. Their website is great but very deceiving because it presents the hotel as a welcoming and cosy place to stay, with rather chic interiors and a lovely restaurant. Sadly, the reality is somewhat different. The hotel is rather dated and in need of some repairs because it is evident that the building suffers from damp and plumbing problems. The WhatsApp welcome message after check-in is a nice touch, but sadly no one was monitoring this, even though it informed you that they're here to meet any requests you may have. We were given a very small room (414) to start with which faces the back of the hotel, the rooms at the back are dark and this one is pretty stripped back with beige walls and a mouldy damp patch on one of the ceiling tiles. After waiting for someone to reply to my WhatsApp message whilst we were out and to no avail, we asked to swap rooms upon our return, and we were offered room 101 instead, a slightly bigger square room with the same decor, but the location is on the opposite end of the building. One of the ceiling tiles also has a damp patch on it, but this seems to be a problem throughout the building. The restaurant and bar were also closed on Sunday and no room service was available. As a gold member, we were not offered a free beverage as stated in our booking, our room felt more like a room downgrade.