2/10 Poor
20 November 2024
Avoid
For 2 pm check-in we reached at 12:30 pm and were told to come back at 2:00 pm. We went for lunch and came back at 2:30 pm to be told that there is no electricity in the room and we will have to wait for another hour. After waiting, room given but there was no light or hot water in the room. Alternate room was also not given. We had no other option but to ask for cancellation and refund which is still not processed. Viviana at reception promised to revert back by the morning but still no response after 2 days.
Rajiv
Rajiv, 1-night trip
Verified Hotels.com guest review