The room was an apartment, great for families with kids. Had a kitchen, plus dishes, pots and pans etc. No dish soap to wash the dishes, nor did the maids do the dishes. They just made the bed and gave clean towels. Only two towel, which you needed to take with you to the beach or pool as well. The shower was so tiny to fit into. I am a thin women and could barley turn in it. My father in law is a large man and could not fit his entire body in the shower. The bathroom is a nice size, not sure why they have such a tiny shower stall and no tub. The blowdryer, is a vacum cleaner with the air blowing out. The staff was not very helpful. We asked if there are any fishing trips as the Marina was so close, we were told we can rent a boat for 100 euros and we would need to drive it, we asked if it has fishing poles and where to buy bait. They could not answer, they suggested we go buy fishing poles. I asked if we could book excursions to different areas and he did not know, he made a call but was very unsure of what was required One day the pool was roped off, I asked why and if we could go in and he replied yes if you want to, but the ropes remained. He seemed annoyed when I asked questions it appeared to upset him. We had a few rainy days and I asked where did he suggest we go, he said I don't know Palermo. Since we did not want to go to the city I asked for any other suggestions, his reply was very short " Look signora it's not my fault its rainin