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Beachfront hotel in Pucon with casino and outdoor pool
I was in Pucon for my son's wedding. He had booked the Bambu Lodge for the wedding (3…
Jan 23, 2020
Señoritas que recibieron o atendieron mi check in fueron muy serias, les falta aprender a…
Dec 8, 2019
Remember, collect 10 stamps, get 1 reward* night
Airport shuttle service is offered for an extra charge of CLP 16000 per person (one way)
Airport shuttle for children between the ages of 4 and 12 costs CLP 16000 (one-way)
This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.
Contactless check-out is available.
For transfers, guests must contact the property before arrival at the number on the booking confirmation.
This property accepts credit cards. Cash is not accepted.
We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.
Property is old and not taken care of, bad management even though staff is very nice. The only good thing is the incredible view of the lake.
1 night family trip, Nov 6, 2019
Verified Expedia guest review
For the price, it’s good. Room spacious, view to the lake and had everything for a family room
1 night family trip, Oct 25, 2019
Verified Expedia guest review
Excellent view. Great room, in the process of being renovated/updated. Parts of the hotel are a little shabby, but it really seemed to add to the charm.
1 night trip with friends, Mar 26, 2019
Verified Expedia guest review
This place is a dump. Rude staff, old and outdated grounds. Rooms are in terrible condition.
2 night trip, Mar 9, 2019
Verified Expedia guest review
Location is excellent, we have a suite with lake view, breakfast was good. Because is an old building, they should do some renovations to some areas
2 night trip, Mar 7, 2019
Verified Expedia guest review
This place has great amenities and a wonderful location right on Pucón’s black sand beach. It’s also very close to all of the restaurants and shops in town. However, the hotel is old and the rooms are quite dated. Sound travels easily through the walls, to the point that it sounds like your neighbors are in the room with you. If you’re a light sleeper and don’t stay up partying until early morning, you may find this place a less relaxing than expected.
3 night trip with friends, Jan 21, 2019
Verified Expedia guest review
Needs something me updating. Service was so so
Ian R, 2 night romance trip, Jan 14, 2019
Verified Hotels.com guest review
Property is in poor conditio, It needs to be rebuilt
2 night trip, Jan 12, 2019
Verified Expedia guest review
The hotel is very old and in desperate need of a face lift, it is dark and rooms are dirty. The roof was falling down in places and even had security tape to stop people walking in places in the garden due to the risk of falling tiles and brickwork. The heating system was on full (not able to turn off) even though it was summer and no fan when asked. We also did some overnight washing expecting the clothes at 12 noon 'as the paperwork said' only to have housekeeping come to our room at 12 midnight and insist on a cash payment or we had to go to reception to pay by card. No option to add to our room bill. We left early just to get out of there. The staff were helpful they can only do so much. I feel they should have emailed us to let us know the hotel is having an ongoing building project instead of having a letter next to the bed so we could have decided if we really wanted to stay there or book something else. I'm sure there are better options in the town
2 night trip, Jan 6, 2019
Verified Expedia guest review
No customer service, I didn't feel welcome, the check in and check out felt more like a transaction. Nobody asked "how was your stay?" Or "Enjoy your stay." Probably stems from lack of management or training.
1 night romance trip, Dec 27, 2018
Verified Expedia guest review
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