Hotel needs some upkeep, owners are letting it get run down. Broken drawer in my room, pool is a mess with broken tiles, tired mattress in the room. All the staff are on their phones all the time! So much so that when I used the ATM I immediately went over to reception to have a bill changed and she was looking at her phone. The next people found the card and though I was sitting near the woman waiting for a taxi, she didn't know it was mine because she had been on her phone not paying attention. Unfortunately I was at the airport before she realised and had to cut it up. Cleaning staff in the halls, reception, everyone on their phones! Staff were very nice and attentive if you needed them. Breakfast was so mediocre and repetitive. (Funny, the pub affiliated with the restaurant also was mediocre and I feel probably the same staff). Don't pay extra, there are lots cafes and restaurants to go nearby. Smoking all over the place which was ick. Also thought it was 'beachside' as stated as I've not been to Karon. Had to cross a busy road to get to the beach so I didn't go as much as I had hoped. No chairs made available for my "beachside" hotel either, we have to pay. Chair covers were dirty and wet by the pool and the area wasn't tidied up regularly. I'f I go back I won't stay here, so I'm not recommending.