Doce Satisfação - Padaria e Pastelaria, Unipessoal - 2 min walk
About this property
Vila Galé Santa Cruz
Vila Galé Santa Cruz features a free kids' club and puts you within a 15-minute drive of Madeira Botanical Garden. You can grab a bite to eat at one of the 2 restaurants and visit the spa to be pampered with hot stone massages or body treatments. Other highlights at this eco-friendly hotel include 2 bars/lounges, an indoor pool and an outdoor pool.
All-inclusive
All-inclusive room rates at Vila Galé Santa Cruz are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).
Languages
English, French, German, Portuguese, Spanish
At a glance
Hotel size
262 rooms
Arranged over 4 floors
Arriving/Leaving
Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Contactless check-in and check-out are available
Minimum check-in age – 18
Check-out time is noon
Contactless check-out
Special check-in instructions
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
Babysitting*
Free children's club
Pets
Pets not allowed
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
On-site self-parking (EUR 10.00 per day)
On-site parking includes off-street options
Other information
Smoke-free property
Property amenities
Food and drink
Free buffet breakfast each morning 7:30 AM–10:30 AM
2 restaurants
2 bars/lounges
Poolside bar
Room service (limited hours)
Travelling with children
Free children's club
Playground
Babysitting (surcharge)
What to do
Fitness classes
Shopping
Pool table
Beach nearby
Golfing nearby
Hiking/biking trails nearby
Parasailing nearby
Scuba-diving nearby
Working away
Business centre
Meeting rooms
Conference space (9580 square feet)
Services
24-hour front desk
Tour/ticket assistance
Limo or town car service
On-site car hire
Dry cleaning/laundry services
Luggage storage
Wedding services
Porter/bellhop
Bike hire
Facilities
ATM/banking
Safe-deposit box at front desk
Garden
Terrace
Library
Television in common areas
Fitness centre
An outdoor pool
An indoor pool
Arcade/games room
Full-service spa
Hot tub
Sauna
Steam room
Banquet hall
Accessibility
Lift
Wheelchair-accessible lounge
Room amenities
Be entertained
DVD player
LCD television
Digital TV channels
Home comfort
Air conditioning (climate-controlled)
Sleep well
Hypo-allergenic bedding
Blackout curtains
Bed sheets provided
What to enjoy
Furnished balcony
Freshen up
Private bathroom
Shower/bath combination
Free toiletries
Hairdryer
Towels
Stay connected
Desk
Free WiFi
Phone
More
Daily housekeeping
In-room safe
Special features
Spa
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include hot stone massages and body treatments. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.
Dining
Versatil – On-site restaurant.
Inevitavel – This restaurant specialises in Italian cuisine.
Soul and Blues – On-site bar.
Euforia – On-site bar.
Awards and affiliations
Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
A tax is imposed by the city: EUR 2.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.
Children & extra beds
Babysitting is available for an extra charge
Parking
Self-parking costs EUR 10.00 per day
Policies
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Guests can rest easy knowing that there's a fire extinguisher, a security system and a first aid kit on-site.
This property accepts credit cards, debit cards and cash.
Cashless transactions are available.
Property Registration Number 1012
Also known as
Vila Galé Santa Cruz Hotel
Vila Galé Santa Cruz
Vila Gale Santa Cruz Hotel Santa Cruz
Vila Gale Santa Cruz Madeira
Santa Cruz Vila Gale
Vila Gale Hotel Santa Cruz
Vila Gale Madeira
Vila Galé Santa Cruz Hotel
Vila Galé Santa Cruz Santa Cruz
Vila Galé Santa Cruz Hotel Santa Cruz
Frequently asked questions
Does Vila Galé Santa Cruz offer free cancellation for a full refund?
Yes, Vila Galé Santa Cruz does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Vila Galé Santa Cruz?
Yes, there's an indoor pool and an outdoor pool.
Are pets allowed at Vila Galé Santa Cruz?
Sorry, pets aren't allowed.
Is parking offered on site at Vila Galé Santa Cruz?
Yes. Self-parking costs EUR 10.00 per day.
What are the check-in and check-out times at Vila Galé Santa Cruz?
Check-in start time: 3:00 PM; check-in end time: 11:30 PM. Check-out time is noon. Contactless social distancing and check-out are available.
Is there an on-site casino at Vila Galé Santa Cruz?
No, this hotel doesn't have a casino, but Madeira Casino (18-min drive) is nearby.
What is there to do at Vila Galé Santa Cruz and nearby?
Have fun with activities such as hiking, parasailing and scuba-diving, and practise your swing at the nearby golf course. Additional recreation on-site includes fitness classes. Indulge in a treatment at the spa and soothe your senses in the hot tub. Vila Galé Santa Cruz also has 2 bars, an outdoor pool and a sauna, as well as a steam room, an arcade and a garden.
Are there restaurants at or near Vila Galé Santa Cruz?
Yes, there are 2 on-site restaurants, featuring Italian cuisine.
Does Vila Galé Santa Cruz have any outdoor private spaces?
Yes, every room features a furnished balcony.
What's the area around Vila Galé Santa Cruz like?
Vila Galé Santa Cruz is located a short 2-minute walk from Palmeiras Beach.
Vila Galé Santa Cruz Reviews
Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.2/10
Cleanliness
8.8/10
Staff & service
8.8/10
Amenities
9.0/10
Property conditions & facilities
8.4/10
Eco-friendliness
Reviews
8/10 Very good
29 December 2024
Noreen
Noreen, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
28 November 2024
Natalie
Natalie, 6-night trip with friends
Verified Hotels.com guest review
8/10 Very good
8 November 2024
Staff at the front desk very helpful, lady who checked us in gave us information about the hotel and services. Very friendly and helpful staff.
Hasan
Hasan, 1-night family trip
Verified Orbitz guest review
8/10 Very good
4 November 2024
David
David, 1-night family trip
Verified Hotels.com guest review
6/10 Good
29 October 2024
Property was clean, easy to find, within walking distance to the airport.
It is VERY loud when trying to sleep due to flights overhead.
We splurged and paid for the all inclusive after our flight was cancelled, it was a waste of money. Multiple things were not actually included, and all inclusive received the same treatment as those who were put up by the airlines. It was not worth an additional $159.
Rooms are very dated, carpet on the floors. Indoor and outdoor pools are beautiful. Beach is terrible
cassandra
cassandra, 1-night romance trip
Verified Expedia guest review
10/10 Exceptional
24 October 2024
Airport Perfect!
This is our go to hotel when flying out of Madeira Island. Staff is extremely accommodating. Although we left for the airport at 3 AM, we were provided with a boxed breakfasts. It is only about a 10 minute cab ride to the airport and runs around 10 euros. Perfect and convenient.
Susan M
Susan M, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
30 September 2024
Superb hotel for short 3 night staybefore going to our timeshare in Funchal. Service fantastic rooms very clean. Overall 5 star
Andrew
Andrew, 3-night romance trip
Verified Expedia guest review
10/10 Exceptional
28 August 2024
Great pool area, great food, very relaxing atmosphere
Natalie
Natalie, 5-night family trip
Verified Expedia guest review
2/10 Poor
24 June 2024
Poor service no AC no hot water
Verified traveller
1-night family trip
Verified Hotels.com guest review
8/10 Very good
24 February 2024
Large, clean facility, close to restaurants and airport. Just a bit noisy.
Clare
Clare, 1-night romance trip
Verified Expedia guest review
8/10 Very good
23 February 2024
Very quiet and convenient
Abhay
Abhay, 2-night romance trip
Verified Expedia guest review
8/10 Very good
2 February 2024
NEIL
NEIL, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
15 November 2023
Fraser
Fraser, 4-night trip
Verified Hotels.com guest review
2/10 Poor
5 November 2023
Maria
Maria, 4-night trip
Verified Expedia guest review
6/10 Good
1 November 2023
Staff need to smile a bit more and breakfast is not up to par. Paid less money at Four Views in Canico, Madeira and their breakfast is superior.
ALBERTO
ALBERTO, 6-night family trip
Verified Expedia guest review
10/10 Exceptional
9 August 2023
Meirav
Meirav, 1-night family trip
Verified Hotels.com guest review
8/10 Very good
21 May 2023
David
David, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
19 May 2023
Ribert
Ribert, 2-night trip
Verified Hotels.com guest review
6/10 Good
30 April 2023
Comfortable, but boring
Hotel is super far from anything besides the airport. The breakfast, while included was not good. Better off saving the money and eating in town.
Michael
Michael, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
25 April 2023
Pleasant stay
Only stopped one night as we were flying out to the Azores the following day. Hotel nice, close to the airport (5mins in taxi), Santa Cruz is very pleasant to walk around, nice cafes/restaurants.
The hotel staff are very friendly and helpful.
Alan
Alan, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
17 March 2023
The creek that runs near the building was not clean! It smells at times .
Has nothing to do with the property
I. Want to thank you . I hope to be back soon! I enjoyed
Thank you agian .
Manuel Aveiro
Manuel Aveiro, 20-night family trip
Verified Expedia guest review
10/10 Exceptional
20 February 2023
Clean hotel with ocean view, 5 min from the airport
Leonid
Leonid, 1-night family trip
Verified Orbitz guest review
10/10 Exceptional
29 January 2023
Felisberto
Felisberto, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
31 October 2022
Beautiful property near the airport. We had a 5 am departure so we had to leave at 3 am. I recommend this property. Some staff at the front desk was not too friendly.