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Pestana Grand Premium Ocean Resort

Photo gallery for Pestana Grand Premium Ocean Resort

Aerial view
Indoor pool, outdoor pool
Indoor pool, outdoor pool
Indoor pool, outdoor pool
Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Overview of Pestana Grand Premium Ocean Resort

Pestana Grand Premium Ocean Resort

5.0 star property
Luxury hotel with outdoor pool, near Centro Comercial Forum Madeira

9.0/10 Superb

531 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
The price is €166
Price available on 03/01/2023
Map
23 Rua da Ponta da Cruz, Funchal, 9000-103

Room options

About this area

What's nearby

  • In São Martinho

Getting around

  • Funchal (FNC-Cristiano Ronaldo) - 25 min drive
  • Airport shuttle (surcharge)

Restaurants

  • O Barqueiro - 4 min walk
  • Mona Lisa Cafe - 9 min walk
  • Espettus - 10 min walk
  • Café Promenade Maltez - 13 min walk
  • Papa Manuel - 14 min walk

About this property

Pestana Grand Premium Ocean Resort

A great choice for a stay in Funchal, Pestana Grand Premium Ocean Resort features an airport shuttle. Guests indulge in massages, then grab a bite to eat at the restaurant. Other highlights at this luxurious hotel include an indoor pool, an outdoor pool and a poolside bar. Fellow travellers say great things about the pool and helpful staff.

Languages

English, French, German, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Clean & Safe (Portugal)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 177 rooms
  • Arranged over 7 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until 11:30 PM
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
  • Drinks are not included for half board rate bookings.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking

Transfers

  • Airport shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:30 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Room service (limited hours)

Travelling with children

  • Children's pool
  • Playground
  • Childcare in room (surcharge)

What to do

  • Beach nearby
  • Bike rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Parasailing nearby
  • Scuba-diving nearby
  • Scooter/moped hire nearby

Working away

  • Business centre
  • Meeting room
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Wedding services
  • Multilingual staff

Facilities

  • Garden
  • Library
  • Fitness centre
  • An outdoor pool
  • An indoor pool
  • Spa services
  • Hot tub
  • Sauna
  • Steam room

Accessibility

  • Lift
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair-accessible registration desk
  • Bathroom emergency pull cord

Languages

  • English
  • French
  • German
  • Portuguese
  • Spanish

Room amenities

Be entertained

  • 32-inch LCD TV
  • Premium cable channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Dressing gowns and slippers

Sleep well

  • Hypo-allergenic bedding
  • Blackout curtains
  • Soundproofed rooms
  • Free cot/infant bed
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Bath only
  • Bidet
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Recycling

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. Services include massages.

Awards and affiliations

Green/Sustainable Property
This property participates in Green Key (nogle), a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge

Children & extra beds

  • In-room babysitting is available for an extra charge

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is professionally cleaned; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-in and contactless check-out are available.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Clean & Safe (Portugal) guidelines.

Policies

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Also known as

LTI Pestana Grand Ocean Resort Hotel Funchal
LTI Pestana Grand Ocean Resort Hotel
LTI Pestana Grand Ocean Funchal
LTI Pestana Grand Ocean
Pestana Grand Ocean Funchal
LTI Pestana Grand Ocean Resort Hotel
Pestana Grand Premium Ocean Resort Hotel
Pestana Grand Premium Ocean Resort Funchal
Pestana Grand Premium Ocean Resort Hotel Funchal

Frequently asked questions

Does Pestana Grand Premium Ocean Resort offer free cancellation for a full refund?
Yes, Pestana Grand Premium Ocean Resort does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Pestana Grand Premium Ocean Resort?
As of 5 December 2022, prices found for a 1-night stay for 2 adults at Pestana Grand Premium Ocean Resort on 3 January 2023 start from €166, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Pestana Grand Premium Ocean Resort?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Pestana Grand Premium Ocean Resort?
Yes, there's an indoor pool, an outdoor pool and a children's pool.
Are pets allowed at Pestana Grand Premium Ocean Resort?
Sorry, pets aren't allowed.
Is parking offered on site at Pestana Grand Premium Ocean Resort?
Yes, there's free self parking.
Is an airport shuttle service offered by Pestana Grand Premium Ocean Resort?
Yes, an airport shuttle is available.
What are the check-in and check-out times at Pestana Grand Premium Ocean Resort?
You can check in from 3:00 PM - 11:30 PM. Check-out time is noon. Contactless social distancing and check-out are available.
Is there an on-site casino at Pestana Grand Premium Ocean Resort?
No, this hotel doesn't have a casino, but Madeira Casino (12-min drive) is nearby.
What is there to do at Pestana Grand Premium Ocean Resort and nearby?
Have fun with activities such as cycling, hiking and jet-skiing, and practise your swing at the nearby golf course. Relax in the hot tub and take invigorating swims in the indoor and outdoor pools. Pestana Grand Premium Ocean Resort also has a sauna and a steam room, as well as a garden.
Are there restaurants at or near Pestana Grand Premium Ocean Resort?
Yes, there's an on-site restaurant. Nearby restaurants include O Barqueiro (4-min walk), Mona Lisa Cafe (9-min walk) and Espettus (10-min walk).
Does Pestana Grand Premium Ocean Resort have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Pestana Grand Premium Ocean Resort like?
Pestana Grand Premium Ocean Resort is located on the boardwalk in São Martinho, a short 4-minute walk from Centro Comercial Forum Madeira and 7 minutes' walk from Formosa Beach. Travellers give top marks for the hotel's prime location.

Overall score and ratings

9.0

Superb

8.9/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

10/10 Exceptional

Madeira Getaway
The resort is in a lovely quiet location. Our room was very comfortable with a great sea view. All of the resort staff were very professional, polite and helpful. I would like to point out one member of staff who was very helpful, Carmina on the reception desk. There are lovely walks along the promenade but if you want to venture further afield the local bus stop and the tour bus stop is very near the resort. Staff at the resort will give you information about public transport. We bought a 5 day hop on hop off tour bus ticket, which took you into the centre of Funchal and other places of interest, this was very good value. There are taxis of course which are reasonably priced. The resort has a lot of facilities should anyone visiting there just want to stay around the resort. We went half board, which was good value for money. The buffet was good but my only criticism is that the vegetarian options were not clear enough in stating that they were vegetarian. Overall it is a great place to stay and I would most definitely recommend it.
View from room to outdoor pools.
View from room.
7-night trip
Verified Hotels.com guest review

8/10 Very good

Narinder, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

robert, 9-night trip
Verified Hotels.com guest review

10/10 Exceptional

Bruno, 6-night trip
Verified Hotels.com guest review

8/10 Very good

Location is good, very very quiet which contributes to relaxing feeling. Very beautiful surroundings too. However don’t expect a 5* experience. It is a solid 4* at best. Stuff is polite and welcoming but won’t stray from a narrow set of responsibilities. The food in the half board dinner and breakfast is good but not exceptional, it has enough variety but will not blow you away. The rooms are ok, good size LCD screens and generous size area with a good ocean view from most rooms. The beds were disappointing - very very firm (gave me a back pain). The pillows and the linen were just ok and cleaning was just passable (There was a lot of dust left on the bedside table for example, pillows were not straighten or arranged nicely). So don’t expect a 5* experience and you still can have a great holiday. Madeira is beautiful island, and the weather was surprisingly good - not hot not cold - just perfect. So you will be more than satisfied with your holiday but you will find the hotel itself slightly lacking the 5* monicker compared with mainland, UK or even the canaries. Hotel itself is pretty but cracks are showing here and there.
Denis, 8-night romance trip
Verified Expedia guest review

10/10 Exceptional

Spacious rooms and lovely pool and grounds. Decent gym for a hotel. Very good staff - friendly and efficient. Good selection of buffet food at breakfast.
Matthew, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

Sanja, 7-night family trip
Verified Hotels.com guest review

6/10 Good

We had a great time in Madeira, but we were disappointed with this hotel. On arrival, there was hair and nail clippings on the bathroom floor. Our mattresses were really uncomfortable. They felt as though there was a thin layer of cardboard on top. Air conditioner was broken and after three calls to get this fixed, I was given a fan and was told they were ordering a part. When I later asked if we could delay our checkout for a couple of hours, they told me they could not as someone would be using our room. They should not be putting guests in a room knowing the air conditioning is broken and it makes me wonder how long it’s been that way. The website says there is a shuttle into town, which there isn’t. You have to take the bus or a taxi. I paid for half board and we were only able to visit one of the three restaurants for dinner (once) due to them being booked up. I tried to reserve tables the day after we checked in, so I find this completely unfair. When I expressed my disappointment to a hotel staff member, he told me they were at maximum capacity. I spoke to another family who had booked into the Italian two nights in a row somehow, yet myself and my son weren’t accommodated at all. We at at the buffet at the restaurant every night aside from the one night at the Moroccan. Pros were that there was more than enough chairs at the pool. We didn’t have to fight for them. The location is beautiful and you can walk along the promenade. Staff were pretty friendly.
Keri, 5-night family trip
Verified Expedia guest review

8/10 Very good

Mirco, 5-night trip
Verified Hotels.com guest review

8/10 Very good

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Mark, 7-night family trip
Verified Expedia guest review