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Pestana Promenade Ocean Resort Hotel

4.0 star property
4-star hotel in Funchal with 2 restaurants and outdoor pool

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Pestana Promenade Ocean Resort Hotel

Photo gallery for Pestana Promenade Ocean Resort Hotel

Indoor pool, outdoor pool
View from room
Poolside bar
Interior
Combined shower/bathtub, free toiletries, hair dryer, bidet

Overview of Pestana Promenade Ocean Resort Hotel

9.0

Superb

Property highlights

  • Bar
  • Parking available
  • Free WiFi
Map
Rua Simplicio dos Passos Gouveia, #31, Funchal, 9000-001
Main amenities
  • Daily housekeeping
  • Near the beach
  • 2 restaurants and bar/lounge
  • Indoor pool and outdoor pool
  • Fitness centre
  • Sauna
  • Self parking
  • Room service
  • Spa services
  • Massage/treatment rooms
  • In-room childcare
  • Business centre
Feel at home
  • In-room childcare (surcharge)
  • Private bathroom
  • Television
  • Garden
  • Terrace
  • Daily housekeeping

Room options

View all photos for Classic Twin Room, Pool View

Minibar, in-room safe, desk, blackout curtains

Classic Twin Room, Pool View

  • 18 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Twin Room (Promenade)

Twin Room (Promenade) | Living area

Twin Room (Promenade)

  • 18 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Classic Twin Room, Partial Sea View (Side View)

View from room

Classic Twin Room, Partial Sea View (Side View)

  • 22 sq m
  • Partial sea view
  • Sleeps 3
  • 2 Single Beds

View all photos for Classic Twin Room, Sea View

Minibar, in-room safe, desk, blackout curtains

Classic Twin Room, Sea View

  • 18 sq m
  • Sea view
  • Sleeps 3
  • 2 Single Beds

View all photos for Superior Twin Room, Sea View

Superior Twin Room, Sea View | View from room

Superior Twin Room, Sea View

  • 23 sq m
  • Sea view
  • Sleeps 3
  • 2 Single Beds

About this area

What's nearby

  • On the boardwalk
  • CR7 Museum - 3 min drive
  • Funchal Farmers Market - 5 min drive
  • Madeira Botanical Garden - 9 min drive

Getting around

  • Funchal (FNC-Cristiano Ronaldo) - 21 min drive

Restaurants

  • Papa Manuel Lido - 2 min walk
  • Loft Brunch&Cocktails - 5 min walk
  • Leeno's - 3 min walk
  • Fortimdolido - 4 min walk
  • Restaurante Splendida - 3 min walk
Map

About this property

Pestana Promenade Ocean Resort Hotel

Situated by the ocean, Pestana Promenade Ocean Resort Hotel is a great choice for a stay in Funchal. Guests can grab a bite to eat at one of the 2 restaurants, then indulge in massages, facials or body treatments. Other highlights at this upmarket hotel include an indoor pool, an outdoor pool and a bar/lounge.

Languages

English, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Clean & Safe (Portugal)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 110 rooms
  • Arranged over 7 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until 11:30 PM
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cots (infant beds)

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • On-site self-parking (EUR 6 per night)

Other information

  • Smoke-free property

Property amenities

Food and drink

  • 2 restaurants
  • Bar/lounge
  • Room service (limited hours)

Travelling with children

  • Childcare in room (surcharge)

What to do

  • Pool table
  • Beach nearby
  • Parasailing nearby
  • Scuba-diving nearby

Working away

  • Business centre
  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Multilingual staff

Facilities

  • Built in 2009
  • Garden
  • Terrace
  • Fitness centre
  • An outdoor pool
  • An indoor pool
  • Spa services
  • Sauna
  • Massage/treatment rooms

Accessibility

  • Wheelchair-accessible
  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Wheelchair-accessible registration desk
  • Bathroom emergency pull cord

Room amenities

Be entertained

  • LCD television
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar

Sleep well

  • Blackout curtains
  • Soundproofed rooms
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower/bath combination
  • Bidet
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Recycling

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. There are massage/treatment rooms available. Services include facials and body treatments.

Dining

Deep-Blue and Breezes – On-site restaurant.

Fees & policies

Children & extra beds

  • In-room babysitting is available for an extra charge

Parking

  • Self-parking costs EUR 6 per night

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is professionally cleaned; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-in and contactless check-out are available.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Clean & Safe (Portugal) guidelines.

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
This property accepts credit cards. Cash is not accepted.

Also known as

Pestana Promenade Ocean Resort Hotel Funchal
Pestana Promenade Ocean Resort Hotel
Pestana Promenade Ocean Funchal
Pestana Promenade Ocean
Pestana Promenade Ocean Resort Hotel Madeira/Funchal
Pestana Promenade Ocean Hotel Funchal
Pestana Promenade Ocean Resort
Pestana Promenade Ocean Resort Hotel Hotel
Pestana Promenade Ocean Resort Hotel Funchal
Pestana Promenade Ocean Resort Hotel Hotel Funchal

Frequently asked questions

Does Pestana Promenade Ocean Resort Hotel offer free cancellation for a full refund?
Yes, Pestana Promenade Ocean Resort Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Pestana Promenade Ocean Resort Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Pestana Promenade Ocean Resort Hotel?
Yes, there's an indoor pool and an outdoor pool.
Are pets allowed at Pestana Promenade Ocean Resort Hotel?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Pestana Promenade Ocean Resort Hotel?
Yes. Self-parking costs EUR 6 per night.
What are the check-in and check-out times at Pestana Promenade Ocean Resort Hotel?
You can check in from 3:00 PM - 11:30 PM. Check-out time is noon. Contactless social distancing and check-out are available.
Is there an on-site casino at Pestana Promenade Ocean Resort Hotel?
No, this hotel doesn't have a casino, but Madeira Casino (3-min drive) is nearby.
What is there to do at Pestana Promenade Ocean Resort Hotel and nearby?
Have fun with nearby activities such as parasailing, scuba-diving and waterskiing. Enjoy a swim in the indoor and outdoor pools after a day out and about. Pestana Promenade Ocean Resort Hotel also has a sauna and a fitness centre, as well as a garden.
Are there restaurants at or near Pestana Promenade Ocean Resort Hotel?
Yes, there are 2 on-site restaurants.
Does Pestana Promenade Ocean Resort Hotel have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Pestana Promenade Ocean Resort Hotel like?
Pestana Promenade Ocean Resort Hotel is located on the boardwalk, a short 6-minute walk from Lido Bathing Complex and 9 minutes' walk from Centro Comercial Forum Madeira.

Reviews

9.0

Superb

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Exceptional

Beautiful property in a beautiful location
Richard, 1-night trip
Verified Expedia guest review

4/10 Fair

The dining options were a disappointment. After our first buffet dinner was poorly done we chose to only eat our prepaid breakfast onsight. Internet in the room was extremely unreliable and my husband had to go to the business center to use his laptop. The bed was very hard and uncomfortable. On the positive side, the staff were pleasant. While outdated, the rooms were clean.
Janet, 7-night family trip
Verified Expedia guest review

4/10 Fair

Be careful while booking this property. The property does not offer double/Queen beds as advertised on some booking sites. Property has nice views with a good pool. Location is a bit far to the center if you're expecting to walk. Rooms are spacious but seem a bit outdated and beds are not comfortable. Amenities closing hours are quite early. Hotel seems to be likened by much older age group. You would expect better service for the price you pay. Property has lots of potential but seems owners don't want to invest in it. I do not recommend this place.
Jad, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

Cracking hotel
Excellent trip. Stayed 4 days andvreally enjoyed. Madeira is beautiful and the Pestana is a great base fir exploring or relaxing. Excellent rooms with sea views and dining options great
William, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

We were only at the property for one evening due to a flight cancellation. The property was nice, the staff friendly, and the location was great.
Audrey, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Staff are amazing at this place. So helpful, so caring, honestly I was so happy staying here. It is a little worn in places and the double bed was two singles smushed together, but I enjoyed myself and had fun. I would come again.
Fozia, 2-night trip
Verified Expedia guest review

10/10 Exceptional

PAULO, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Good hotel but staff is not helpful and friendly. Especially the cleaning staff who does your room. Hey
Gagandeep Kaur, 4-night trip with friends
Verified Expedia guest review

8/10 Very good

The Initial rooms that were offered were totally unfit for purpose. Labeled as Promenade view they should not be used as sleeping rooms more suitable for shops.
Verified Expedia guest review

6/10 Good

Promenade room was extremely itsy-bitsy and noisy. There is plenty of 4* hotels nearby with bigger rooms. When the balcony windows are closed you may feel that you are staying in the basement storage room. Not for the people with the irrational fear of confined spaces. And no privacy when the windows are open. Breakfast was okay. The service was efficient, the greeting desk and concierge were friendly.
Verified Expedia guest review