NH Collection Mexico City Centro Histórico

After a very unsatisfying stay at a Guadalajara hotel, the NH Collection Mexico City Centro Historico was an excellent reward for us. the Hotel is more beautiful than the photos, the room was amazing, I loved the design of the bathroom, everything was new, functional modern design, super clean, quiet, just a complete pleasure and the great coffee pods and water bottles were a lovely touch. The service was beyond amazing, I asked for a bucket of ice at the desk, and when we came to the room it was already delivered and placed in the fridge. I can't say enough for the location. It is in the absolute best area of Mexico city which is important if you are not familiar with the different areas of this enormous city. You are a five minute walk to the Cathedral, museum, shops, cafes, restaurants, everything is close and we only had to take an uber a few times for very little money to get to places outside the center. We took a tour of the city and were surprised that the areas of Polanco, Condessa, Roma and Coyoacan which we were considering before booking this hotel, were not at all as nice as we expected. I strongly suggest booking this hotel and staying in a beautiful place with all important points checked. My husband says, I'm the biggest critic of all things so for me to be this happy is a rare and wonderful victory for this hotel.

excellent location

Great stay, hotel was in a great location. staff was very friendly.

Modern feeling hotel in the historic district, steps away from the zocalo so amazing location. Our room was ok. I booked us the premium king and the room without the air on was warm and stuffy but there was no way to control the temperature with the AC on and the temp would drop down to 14-16 Celsius. Cleanliness was also not a great priority - a lot of crummy/dirty pieces along the floor especially near the door and on the shelving. Spoon in coffee area had dried coffee stain from last use. Housekeeping is not quick. We left for a tour to the pyramids at 7am, returned at 3:15pm and room still not cleaned. Housekeeping showed up at around 3:45 when we were resting so she cleaned the bathroom but I then had to go into the hall to request a coffee restock and more coffee because she didn’t check that. All in all, not terrible but not outstanding. I’d likely look at one of the other hotels in the area next time.

excellent brakefast

We really enjoyed our time in this lovely hotel. A perfect location, only a block away from the Zocalo and beautiful historico Centro. Rooms are clean and spacious and staff are super helpful. The freshly infused waters and help yourself sweet jars at reception was a lovely touch and appreciated. I'd definitely stay again and recommend others to do so

My flight was delayed because of weather and storms in the NorthEast U.S. I called to let the hotel know we were in the airport on our way to Mexico City and would be there the following morning, I later found out our reservation was cancelled! I called Hotels.com right away and was told that the hotel was now fully "booked" Horrible service for an international traveler

Great location but aged. Stayed 4 nights but only got complementary water once. Bathrooms have crystal doors no privacy

Best mattress in the history of hotels. Comfort 10/10

Great location and excellent facilities....