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Krystal Grand Suites Insurgentes

4-star hotel with restaurant, near Manacar Tower

  • Free WiFi
From
€63

Image gallery

  • Lobby Sitting Area
  • Lobby Sitting Area
  • Bathroom
  • Bathroom
  • Lobby Sitting Area
Lobby Sitting Area. Image 1 of 40.
1 / 40Lobby Sitting Area
8.8.Fabulous.
  • Awful, late check in because the room wasn’t ready. Double bed instead of a single bed.

    Mar 14, 2021

  • Staff was friendly but I believe that that room was not that clean.

    Jan 26, 2021

See all 622 reviews

Official standards

This property advises that it adheres to Intertek Cristal (3rd party expert - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 48 hours Gap period enforced between guest stays -
  • Protective clothing is available to guests
  • Masks are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Safe
Dining options
Convenient
Walkable
Transport options
  • Parking available
  • Free WiFi
  • Pet-friendly
  • Airport transfer
  • Gym
  • Kitchenette

Property highlights

Main amenities

  • 150 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant
  • Breakfast available
  • Fitness center
  • Valet parking

For families

  • Kitchenette
  • Cookware, dishware, and utensils
  • Microwave
  • Refrigerator
  • Connecting/adjoining rooms available
  • Television

What’s around

  • In Coyoacan
  • Frida Kahlo House Museum - 35 min walk
  • Manacar Tower - 26 min walk
  • Centro Coyoacan - 31 min walk
  • World Trade Center Mexico City - 3.7 mi / 6 km
  • The Angel of Independence Monument - 6.3 mi / 10.2 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Executive Suite
  • Executive Suite Single
  • Executive Suite Double
  • Junior Suite
  • Master Suite
  • Expedia VIP Suite

Location

  • In Coyoacan
  • Frida Kahlo House Museum - 35 min walk
  • Manacar Tower - 26 min walk

What’s around

Landmarks

  • In Coyoacan
  • Frida Kahlo House Museum - 35 min walk
  • Manacar Tower - 26 min walk
  • Centro Coyoacan - 31 min walk
  • World Trade Center Mexico City - 3.7 mi / 6 km
  • The Angel of Independence Monument - 6.3 mi / 10.2 km
  • Estadio Azteca - 6.7 mi / 10.7 km
  • Chapultepec Park - 7.7 mi / 12.4 km
  • Autodromo Hermanos Rodriguez - 9.4 mi / 15.1 km

Getting around

  • Benito Juarez International Airport (MEX) - 13 min drive
  • Toluca, Estado de Mexico (TLC-Toluca Intl.) - 61 min drive
  • Mexico City Buenavista Station - 11 min drive
  • Mexico City Fortuna Station - 16 min drive
  • Tlalnepantla de Baz Station - 21 min drive
  • Miguel Angel de Quevedo Station - 12 min walk
  • Viveros Station - 16 min walk
  • Barranca del Muerto Station - 19 min walk
  • Airport shuttle (surcharge)

At a glance

Hotel size

  • This hotel has 150 rooms

Arriving/leaving

  • Check-in time 3:00 PM-11:30 PM
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check in instructions

Front desk staff will greet guests on arrival. This property offers onsite health screenings for COVID-19. There is no charge for rapid antigen departure screenings for US citizens (up to 2 guests per booking) staying 3 nights or more. PCR screening for COVID-19 is available for a surcharge. Guests should contact the concierge upon arrival to schedule departure health screenings.

Required at check in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • Pets allowed (dogs only)*
  • 2 per room (up to 22 lbs)
  • Pets must be supervised

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Onsite valet parking (MXN 185 per night)
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Cooked-to-order breakfast daily (surcharge)
  • Restaurant
  • Snack bar/deli
  • Room service (during limited hours)
  • Coffee/tea in a common area

Things to do

  • Fitness facilities

Working away

  • Business center
  • Number of meeting rooms - 3
  • Conference space
  • Conference space size (feet) - 70
  • Conference space size (meters) - 7

Services

  • 24-hour front desk
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage

Facilities

  • Elevator
  • Terrace

Accessibility

  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible on-site restaurant
  • Wheelchairs available on site

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board

Things to enjoy

  • Individually furnished

Freshen up

  • Partially open bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • 40-inch flat-screen TV
  • Cable TV channels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Refrigerator
  • Microwave
  • Kitchenette
  • Cookware, dishware, and utensils
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Small print

Also known as

  • Krystal Grand Insurgentes Sur Hotel Mexico City
  • Krystal Grand Suites Insurgentes Hotel
  • Krystal Grand Suites Insurgentes Mexico City
  • Krystal Grand Suites Insurgentes Hotel Mexico City
  • Krystal Grand Insurgentes Sur Hotel
  • Krystal Grand Insurgentes Sur Mexico City
  • Krystal Insurgentes Sur Hotel
  • Krystal Suites Insurgentes
  • Krystal Grand Insurgentes Sur

Optional extras

Valet parking costs MXN 185 per night

Cooked-to-order breakfast is offered for an extra charge of MXN 265 per person (approximately)

Pets are allowed for an extra charge of MXN 500 per pet, per day

Airport shuttle service is offered for an extra charge of MXN 350 per vehicle (one-way)

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

This property accepts credit cards. Cash is not accepted.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Krystal Grand Suites Insurgentes does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Valet parking costs MXN 185 per night.
  • Yes, dogs are welcome, with a limit of 2 per room and maximum weight of 22 lbs per pet. There's a charge of MXN 500 per pet, per day.
  • You can check in from 3:00 PM - 11:30 PM. Check-out time is noon.
  • Yes, there's an onsite restaurant. Nearby restaurants include El Rincón de la Lechuza (4-min walk), Sushi Itto Altavista (5-min walk), and Puerto Madero (6-min walk).
  • Yes, an airport shuttle is available. The charge is MXN 350 per vehicle one-way.
  • Maintain your daily exercise routine at the gym.
8.8.Fabulous.
  • 8.0.Very Good

    Good place recommended clean and excellent attention

    Karolina, 1 night business trip, Jan 25, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Everything was perfect . Room service was excellent. Room was big and clean .

    Marriom, 1 night business trip, Jan 13, 2021

    Verified Expedia guest review

  • 8.0.Very Good

    Las instalaciones del hotel muy buenas y la limpieza igual.

    Victor m, 1 night family trip, Jan 12, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    This hotel is a hidden jewel, in a fantastic location.

    ENRIQUE, 1 night family trip, Dec 19, 2020

    Verified Expedia guest review

  • 4.0.Fair

    I really liked the suite, the decor was great and the super long window was truly amazing. With a beautiful view of of trees it is a view you don´t get in México City very often. I was really upset at the service. First when I arrived on Friday at 2pm I was not allowed to check in, which would have been fine if the staff would have been more courteous. The second thing that truly upset me was that my room was never visited by the cleaning staff even after I asked for the room to be serviced twice.

    Andre, 2 night business trip, Dec 11, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    I like this hotel because it is very convenient. Close to many restaurants and shopping centers. Staff is very friendly. I was very impress on how well and hard they are working to keep everybody safe with their Covid policies.

    Fabiola, 2 night family trip, Nov 28, 2020

    Verified Expedia guest review

  • 8.0.Very Good

    The hotel is well located in a safe area on the south end of the city. Plenty of great food options within walking distance. The valet service is great and almost everyone was friendly and helpful. The desk person at check-in was the only one who fail to provide the level of service the rest of the team did. After every inquiry regarding accommodations and maid service, he seemed to be mostly interested in listening to reply and not to understand nor help. The hotel is in pristine condition and considering we traveled during this challenging times, we felt the hotel did an excellent job keeping everyone safe. We will give the property another try next time we are in the city.

    Fernando, 6 night family trip, Nov 24, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Love this hotel! It’s my go to every time I’m in Mexico City

    Mauricio, 1 night trip, Nov 23, 2020

    Verified Hotels.com guest review

  • 2.0.Poor

    I didn’t like that I paid for the VIP suite and they ended up giving me a regular room

    Matt, 5 night family trip, Nov 9, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Beautiful hotel!

    The only thing I want to bring up is that we were supposed to have a king bed and have more room space but got a two-bed room instead. Other than that, deco and vibe is super modern. The room and bathroom were super clean. Shower was great and the bed was very very comfortable. I wish we got to stay longer! I would definitely recommend staying here. Staff was great, especially the ones who greet you when you first step in. P.S. they check temps and sanitize your hands and luggage before checking in.

    Knyxy, 2 night trip with friends, Nov 2, 2020

    Verified Hotels.com guest review

See all 622 reviews