The initial "precheckin" was a frustrating anxiety producing experience. It was a " non human", technology nightmare. After an hour and a half of following unsuccessful pre checkin instructions using
my smart phone, i finally succeded. Then I find out we were booked a 2nd floor unit without an elevator. Then, they wouldn't allow me to cancel my reservations. After protesting, we were given a 1st floor unit. We finally had success finding the apartment, which was comfortable and furnished well, but before bed, my husband and i looked at the bottoms of our feet only to discover that they were black with dirt. Its been 24 hours since i returned home and I'm still calming down from this lodging experience. Someone in the company sent me a $40 gift certificate to assuage our frustration, but it didnt erase the emotional drain.