Neptune Resort

Photo gallery for Neptune Resort

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Outdoor pool, pool loungers
Outdoor pool, pool loungers
Outdoor spa tub

Overview of Neptune Resort

Neptune Resort

3.5 star property
3.5-star hotel with spa, near Gold Coast Convention and Exhibition Centre

8.6/10 Fabulous

505 verified guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Kitchen
32 Surf Parade, Broadbeach, QLD, 4218
Main amenities
  • Weekly housekeeping
  • Near the beach
  • Restaurants
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • Outdoor tennis court
  • Fitness centre
  • Sauna
  • Steam room
  • Beach towels
  • Spa tub
For families
  • Babysitting (surcharge)
  • Kitchen
  • Separate bath and shower
  • Separate dining area
  • Separate sitting area
  • Television
Cleaning & safety
  • Cleaned with disinfectant
  • Social distancing
  • Sheets and towels washed at 60°C

Choose dates to view prices

About this area

What's nearby

  • In Broadbeach
  • Gold Coast Convention and Exhibition Centre - 11 min walk
  • Pacific Fair Shopping Centre - 1 min drive
  • The Oasis - 1 min drive
  • Surfers Paradise Beach - 6 min drive
  • SkyPoint Observation Deck - 10 min drive
  • Cavill Avenue - 11 min drive
  • Slingshot - 15 min drive
  • Robina Town Centre - 15 min drive
  • Currumbin Beach - 24 min drive
  • Currumbin Wildlife Sanctuary - 22 min drive

Getting around

  • Gold Coast, QLD (OOL-Coolangatta) - 30 min drive
  • Varsity Lakes Station - 17 min drive
  • Gold Coast City Coomera Station - 24 min drive
  • Helensvale Station - 25 min drive
  • Broadbeach South Light Rail Station - 3 min walk
  • Florida Gardens station - 25 min walk
  • Airport shuttle (surcharge)

About this property

Neptune Resort

3.5-star hotel in the heart of Broadbeach
You can look forward to a round-trip airport shuttle, a terrace and a coffee shop/cafe at Neptune Resort. Treat yourself to a massage at the on-site spa. The on-site café, Hard Grind Cafe, features garden views and al fresco dining. Free in-room WiFi is available to all guests, along with a garden and dry cleaning/laundry services.
Other perks include:
  • An outdoor pool with sunloungers
  • Free self-parking
  • Cooked-to-order breakfast (surcharge), an outdoor tennis court and a front desk safe
  • Luggage storage, a lift and tour/ticket information
  • Guest reviews give top marks for the beach locale and helpful staff
Room features
All guest rooms at Neptune Resort include comforts, such as climate-controlled air conditioning and separate sitting areas, in addition to amenities, such as complimentary wireless Internet access and safes. Guest reviews speak positively of the size rooms at the property.
Extra conveniences in all rooms include:
  • Separate baths/showers and hairdryers
  • TVs with cable channels
  • Wardrobes/cupboards, balconies and separate sitting areas



Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Social distancing measures in place
This information is provided by our partners.

At a glance

Hotel size

  • 55 rooms
  • Arranged over 9 floors


  • Check-in time from 2 PM until 6:00 PM
  • Minimum check-in age – 18
  • Check-out time is 10 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • The front desk is open Monday - Saturday (8 AM - 6 PM) and Sunday - Sunday (8 AM - noon)
  • Front desk staff will greet guests on arrival
  • If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation
  • For more details, please contact the property using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • No cots (infant beds)
  • Babysitting*


  • Pets not allowed
  • Service animals welcome


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Free on-site self-parking
  • Wheelchair-accessible parking and van parking on site
  • Height restrictions apply for on-site parking


  • Airport shuttle (available 24 hours)*

Other information

  • Designated smoking areas
  • No stag or hen parties

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 6:30 AM–1:00 PM
  • Restaurant
  • Coffee shop
  • BBQs

Travelling with children

  • Babysitting (surcharge)

What to do

  • Beach nearby
  • Bike rentals nearby
  • Surfing/body boarding nearby
  • Whale watching nearby


  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Beach towels
  • Pool loungers


  • Built in 1997
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Fitness centre
  • An outdoor pool
  • Full-service spa
  • Hot tub
  • Outdoor tennis court
  • Sauna
  • Steam room


  • Lift
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Handrails in stairwells
  • Grab bar near toilet
  • Well-lit path to entrance
  • Step-free path to entrance


  • English

Room amenities

Be entertained

  • Television
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Coffee/tea maker
  • Electric kettle
  • Iron/ironing board
  • Washer and dryer

Sleep well

  • Soundproofed rooms
  • Bed sheets provided

What to enjoy

  • Balcony
  • Individually furnished
  • Separate dining area
  • Separate sitting area

Freshen up

  • Separate bath and shower
  • Hairdryer
  • Towels

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Full-sized fridge/freezer
  • Microwave
  • Kitchen
  • Hob
  • Cookware, dishes and utensils
  • Dishwasher
  • Dining table


  • Weekly housekeeping
  • In-room safe
  • Guidebooks/recommendations
  • Restaurant dining guide

Special features


Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages.

The spa is open daily.


Hard Grind Cafe – Overlooking the garden, this café serves breakfast, lunch and light fare. Guests can enjoy al fresco dining (weather permitting).

Fees & policies

Refundable deposits

  • Deposit: AUD 200.00 per stay

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of AUD 20 per person (approximately)
  • Airport shuttle service is offered for an extra charge
  • Credit card charges are subject to an extra charge of 2.53 per cent

Children & extra beds

  • Babysitting is available for an extra charge


  • Parking height restrictions apply

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is professionally cleaned; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place.


This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag and hen parties.

Only registered guests are allowed in the guestrooms.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards and cash.

WiFi is provided up to 500 MB per guestroom, per stay.

Also known as

Neptune Resort Broadbeach
Neptune Resort
Neptune Broadbeach
Neptune Resort Broadbeach, Gold Coast
Neptune Resort Hotel
Neptune Resort Broadbeach
Neptune Resort Hotel Broadbeach

Frequently asked questions

Does Neptune Resort offer free cancellation for a full refund?
Yes, Neptune Resort does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Neptune Resort?
As of 20 August 2022, prices found for a 1-night stay for 2 adults at Neptune Resort on 30 August 2022 start from €195, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Neptune Resort?
This property confirms that disinfectant is used to clean the property and social distancing measures are in place. Please note that this information has been provided by our partners.
Is there a pool at Neptune Resort?
Yes, there's an outdoor pool.
Are pets allowed at Neptune Resort?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Neptune Resort?
Yes, there's free self parking.
Is an airport shuttle service offered by Neptune Resort?
Yes, an airport shuttle is available.
What are the check-in and check-out times at Neptune Resort?
You can check in from 2 PM - 6:00 PM. Check-out time is 10 AM.
What is there to do at Neptune Resort and nearby?
Practise your swing on the tennis courts. Indulge in a treatment at the spa and soothe your senses in the hot tub. Neptune Resort also has an outdoor pool, a sauna and a steam room, as well as a picnic area and a garden.
Are there restaurants at or near Neptune Resort?
Yes, Hard Grind Cafe offers al fresco dining and garden views. Nearby restaurants include Gemelli Italian (5-min walk), Mamasan Kitchen Bar (5-min walk) and The Cardamom Pod (6-min walk).
Does Neptune Resort have self-catered rooms fitted with kitchens or kitchenettes?
Yes, a kitchen is available in every room, and also includes a coffee maker, cookware and a fridge.
Does Neptune Resort have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Neptune Resort like?
Neptune Resort is a short 3-minute walk from Broadbeach South Light Rail Station and 7 minutes' walk from Pacific Fair Shopping Centre.

Overall score and ratings






Staff & service




Property conditions & facilities



8/10 Very good

happy in Broadbeach
very nice place to stay. excellent location. 5 minute walk to Pacific Fair shopping centre, or to the casino. 10 minute walk to the beach. light rail and bus stop across the road. our 1 bedroom apartment was clean and comfortable. the only negative was the carpet. it was wrinkled and needed ether stretching or replacing. secure building. on site parking if required. happy to recommend this complex as a very good place to stay around Broadbeach
marian, 7-night trip
Verified guest review

10/10 Exceptional

Veli, 3-night trip
Verified guest review

10/10 Exceptional

The view of the city is amazing due to its position especially at Sunset. The balcony is very spacious plus there is a Cafè downstairs.
GiGi, 4-night romance trip
Verified Wotif guest review

10/10 Exceptional

Maggie, 3-night trip
Verified guest review

10/10 Exceptional

Property management great people
Rod, 5-night trip
Verified Wotif guest review

10/10 Exceptional

Excellent property, close to everything plus very helpful and friendly staff.
kapene, 4-night romance trip
Verified Expedia guest review

8/10 Very good

reno, 7-night trip
Verified guest review

10/10 Exceptional

Great resort for a couple of nights stopover. Easy walk to Oasis centre and the beach
Deborah, 2-night family trip
Verified guest review

8/10 Very good

Sue and Martin, 2-night trip
Verified Wotif guest review

10/10 Exceptional

This property has the best access to everything. Close to shops, beach, casino and transport. Richard was amazing and provided an outstanding service whilst ensuring we were having a great holiday. The apartment had everything you needed and was well maintained. Staff were also very courteous and welcoming. Will definitely return.
Vivian, 7-night romance trip
Verified Wotif guest review