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Quality Inn Massena

2.5 star property
Massena hotel with restaurant and bar/lounge

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Quality Inn Massena

Lobby
Pillow-top beds, desk, iron/ironing board, cots/infant beds
Lobby
Pillow-top beds, desk, iron/ironing board, cots/infant beds
Exterior

Reviews

7.4 out of 10

Good

Popular amenities

  • Pet-friendly
  • Bar
  • Free breakfast
  • Gym
  • 24/7 front desk
  • Cots available

Main amenities (12)

  • Daily housekeeping
  • Restaurants and bar/lounge
  • Fitness centre
  • Room service
  • Business centre
  • 24-hour front desk
  • Coffee/tea in a common area
  • Air conditioning
  • Vending machine
  • Laundry service
  • Self-serve laundry
  • Meeting room

Feel at home (6)

  • Children stay free
  • Cots/infant beds available
  • Microwave
  • Daily housekeeping
  • Laundry facilities
  • Coffee/tea maker
The price is €87
includes taxes & fees
22 Dec - 23 Dec

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Pillow-top beds, desk, iron/ironing board, cots/infant beds

Standard Room, 2 Queen Beds, Non Smoking

Highlights

Air conditioning
Fridge
HDTV
Cots/infant beds
Pillow-top bed
Hairdryer
Shower/bath combination
Microwave
  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking

Highlights

Air conditioning
Fridge
HDTV
Cots/infant beds
Pillow-top bed
Hairdryer
Shower/bath combination
Microwave
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Smoking

Pillow-top beds, desk, iron/ironing board, cots/infant beds

Standard Room, 2 Queen Beds, Smoking

Highlights

Air conditioning
Fridge
HDTV
Cots/infant beds
Pillow-top bed
Hairdryer
Shower/bath combination
Microwave
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Fridge
HDTV
Cots/infant beds
Pillow-top bed
Hairdryer
Shower/bath combination
Microwave
  • Sleeps 2
  • 1 King Bed

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The price is €97
includes taxes & fees
2 Jan - 3 January 2025
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About the area

Map
10 W Orvis St, Massena, NY, 13662

What's nearby

  • Massena Museum - 1 min walk
  • Harte Haven Shopping Center - 17 min walk
  • St. Lawrence Center - 5 min drive
  • Eisenhower Locks - 8 min drive
  • Upper Canada Village - 48 min drive

Getting around

  • Massena, NY (MSS-Massena Intl.) - 7 min drive
  • Cornwall Station - 24 min drive

Restaurants

  • ‪Pizza Hut - ‬3 min drive
  • ‪McDonald's - ‬13 min walk
  • ‪McDonald's - ‬5 min drive
  • ‪Taco Bell - ‬5 min drive
  • ‪Dairy Queen - ‬15 min walk

About this property

Quality Inn Massena

Quality Inn Massena is a great choice for a stay in Massena. Guests can visit the fitness centre for a workout or grab a bite to eat at Dars Place, which serves lunch and dinner. The helpful staff and overall property condition get good marks from fellow travellers.

Languages

English

At a glance

Hotel size

  • 117 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in time starts at 3 PM
  • Minimum check-in age – 21
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • Children (18 years old and younger) stay free when occupying the parent or guardian's room using existing bedding

Pets

  • Pets stay for free (dogs only, 1 total)
  • Service animals welcome
  • Specific rooms only*

Internet

  • Free WiFi and wired internet access in public areas
  • Free WiFi and wired internet access in rooms

Parking

  • Free on-site self-parking
  • On-site motorhome/coach/lorry parking (fees apply)

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free buffet breakfast each morning 6 AM–9:00 AM
  • Restaurant
  • Bar/lounge
  • Coffee/tea in a common area
  • Room service (limited hours)

Travelling with children

  • Children stay for free (see details)

Working away

  • Business centre
  • Meeting room

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Free newspapers in reception

Facilities

  • Fitness centre
  • Banquet hall

Accessibility

  • Lift

Room amenities

Be entertained

  • Cable TV channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Alarm clock
  • Pillow-top mattress
  • Cot/infant bed available
  • Bed sheets provided

Freshen up

  • Shower/bath combination
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free weekday newspapers
  • Free WiFi and wired internet
  • Free long-distance and local calls

Food and drink

  • Fridge
  • Microwave

More

  • Daily housekeeping

Special features

Dining

Dars Place – This family restaurant serves lunch and dinner. Guests can enjoy drinks at the bar.

Fees & policies

Pets

  • Service animals exempt from fees
  • Pet deposit: USD 50 per stay

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
This property accepts credit cards. Cash is not accepted.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

Also known as

Quality Inn Massena
Quality Massena
Massena Quality Inn
Quality Hotel Massena
Quality Inn Massena Hotel
Quality Inn Massena Massena
Quality Inn Massena Hotel Massena

Frequently asked questions

Does Quality Inn Massena offer free cancellation for a full refund?
Yes, Quality Inn Massena does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Quality Inn Massena?
Yes, dogs stay for free, with a limit of 1 total. A deposit of USD 50 per stay is required. Service animals are exempt from fees.
Is parking offered on site at Quality Inn Massena?
Yes, there's free self parking. Motorhome/coach/lorry parking is available.
What are the check-in and check-out times at Quality Inn Massena?
You can check in starting at 3 PM. Check-out time is noon.
What is there to do at Quality Inn Massena and nearby?
Maintain your daily exercise routine at the gym.
Are there restaurants at or near Quality Inn Massena?
Yes, there's an on-site restaurant, Dars Place.
What's the area around Quality Inn Massena like?
Quality Inn Massena is in the heart of Massena, a short 17-minute walk from Harte Haven Shopping Center and 20 minutes' walk from Raquette River.

Quality Inn Massena Reviews

Reviews

7.4

Good

7.6/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Very good

Todd, 2-night family trip
Verified Hotels.com guest review

2/10 Poor

The woman at the front desk was very nice. But our room was filthy and smelly, dated and shabby. Our sheets kept slipping off the mattress. The AC/heat wasn't working. Carpet was disgusting. Bathroom floor was definitely not cleaned. We weren’t told the heat and air was in between seasons. It looked as though someone tried to break into the hotel on the same floor as plywood covered a window. Friends next to us moved to another hotel. We should have done the same. The rooms need maintenance, deep cleaning and a redo.
2-night trip with friends
Verified Hotels.com guest review

8/10 Very good

Nice staff. Good breakfast and friendly man who works there (80 years old)
Suzie, 1-night romance trip
Verified Expedia guest review

4/10 Fair

When we got to our room we had put my wife's Diabetes medicine and insulin in the fridge after a few hours it was not working .We told the front desk and she came to see and she noticed it wasn't working after so many times coming and going they said they were going to down grade us to a double queen bed room. When we got to the room with all our bagages we notice so much crap on top of the window sill and the ceiling falling all over the air condition throwing it all in the air. We refused to stay in that room and went back to the room we had as ( they refuse to switch the fridge) it was the only one left .So i decided to fill up my little cooler so the insulin and other medicine would stay in a cool place over night as this was expensive medecine .The front desk said they would give us a discount which never happened .Just unacceptable
imbriglio, 1-night trip
Verified Expedia guest review

10/10 Exceptional

robin, 1-night trip
Verified Expedia guest review

10/10 Exceptional

A very nice place to stay in the downtown area of Massena. We walked all around downtown and found local restaurants for dinner. Beautiful antique furniture in the impressive lobby area of the hotel.
Randy, 1-night romance trip
Verified Expedia guest review

6/10 Good

JoAnn, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Cheryl, 1-night trip
Verified Expedia guest review

10/10 Exceptional

1-night trip
Verified Hotels.com guest review

2/10 Poor

Doesn’t look like the pictures. Very gross hotel
Denise, 2-night family trip
Verified Expedia guest review

6/10 Good

replaced, as it is scratched and the drain is rusted, ditto the sink. The toilet is old. There is no fan in the bathroom so, it steans up quickly. The hair dryer is weak.
Terese, 4-night trip
Verified Expedia guest review

10/10 Exceptional

The host (Tim) at the continental breakfast was very friendly and very attentive. All of the staff were very friendly. Our room was very clean.
gerald r, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

The staff is exceptional! Very nice restraunt on premises. Good parking.
Verified Travelocity guest review

2/10 Poor

Stonee, 2-night trip
Verified Expedia guest review

6/10 Good

Outside on table were beer bottles, food and garbage..
lisa, 1-night family trip
Verified Expedia guest review

8/10 Very good

Stay in Massena, lively park and rivers and the pl
Staff helpful and kind. Responsive.
marilyn, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

The only issue I had with the room was that the air conditioning was not working so it was a hot night
william, 1-night family trip
Verified Expedia guest review

8/10 Very good

Although it’s an older hotel, the Massena Quality Inn provided a comfortable stay. It was very clean and the staff was very helpful and friendly.
2-night family trip
Verified Hotels.com guest review

4/10 Fair

Glad it was only one night
Tired and worn but nice staff. Couldn’t eat breakfast offered it was disgusting.
Lisa, 1-night family trip
Verified Hotels.com guest review

6/10 Good

Pretty grimy place to stay. Lesson learned.
Krista, 1-night family trip
Verified Orbitz guest review

4/10 Fair

The hair dryer in my room was gross. The cord was caked with nasty and the top of the apparatus was just as bad, looked as if it has never been wiped down.
Krista, 1-night family trip
Verified Orbitz guest review

8/10 Very good

nice place for short stays
Jean Philippe, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Nicholas, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Fair place to stay at.
Richard and Brandie, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Great stay in Massesa
Really quick and easy check-in. The guys was very friendly. The rooms were clean as was the bathroom.
Charles, 2-night family trip
Verified Hotels.com guest review