Mara Serena Safari Lodge

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Outdoor pool
Outdoor pool
Outdoor pool
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Overview of Mara Serena Safari Lodge

Mara Serena Safari Lodge

5.0 star property
Luxury lodge with outdoor pool, near Maasai Mara National Reserve

8.6/10 Fabulous

36 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
The price is €628
Price available on 26/06/2022
Map
Maasai Mara Game Reserve, P.O. Box 48690 N, Maasai Mara
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Outdoor pool
  • Fitness centre
  • Children's pool
  • Room service
  • Spa services
  • Massage/treatment rooms
  • In-room childcare
  • Business centre
  • Airport shuttle
  • Terrace
For families
  • Children stay free
  • Babysitting (surcharge)
  • Children's pool
  • Private bathroom
  • Separate dining area
  • Separate sitting area
Cleaning & safety
  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • In a national park
  • Maasai Mara National Reserve - 1 min walk
  • Oloololo Gate - 43 min drive

Getting around

  • Maasai Mara (MRE-Mara Serena) - 5 min drive
  • Maasai Mara (KTJ-Kichwa Tembo) - 56 min drive
  • Maasai Mara (ANA-Angama Mara) - 65 min drive
  • Maasai Mara (HKR-Mara North) - 107 min drive
  • Maasai Mara (MDR-Musiara Airstrip) - 112 min drive
  • Maasai Mara (OLG-Olare Airstrip) - 149 min drive
  • Maasai Mara (OLX-Olkiombo) - 152 min drive
  • Maasai Mara (OSJ-Ol Seki Airstrip) - 25 miles/40.3 km
  • Maasai Mara (KEU-Keekorok) - 20.6 miles/33.2 km
  • Airport shuttle (surcharge)

About this property

Mara Serena Safari Lodge

Mara Serena Safari Lodge is only 1.3 mi (2.1 km) from the airport and offers a shuttle (available on request) for USD 45 per person one-way. Guests indulge in deep-tissue massages, then grab a bite to eat at the restaurant. Other highlights at this luxurious lodge include an outdoor pool, a bar/lounge and a fitness centre. Fellow travellers say good things about the pool and helpful staff.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Intertek Cristal (third-party expert - Global) and Safe Travels (WTTC - Global)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 74 rooms
  • Arranged over 1 level

Arriving/Leaving

  • Check-in time from noon until 6 PM
  • Minimum check-in age – 18
  • Check-out time is 10 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
  • The front desk is open daily from 6 AM - midnight
  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in
  • For more details, please contact the property using the information on the booking confirmation
  • This property is located in a national park. The additional mandatory fee covers entrance to the park. Guests must purchase a ticket to enter the park; the ticket is valid for 24 hours from the time of issue. If a guest is staying more than 1 night, they are required to renew their ticket on or before the expiration time as indicated on the ticket. A transit ticket is valid for 2 hours only. Any person in violation will be fined. Park entry fees are not included in the accommodation rate and are charged separately upon entry at Maasai Mara Game Reserve (Mara Conservancy). Daily entry is 6 AM-6 PM.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding
  • Babysitting*

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking

Transfers

  • Airport shuttle from 6:00 AM to 5:00 PM*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free continental breakfast each morning 7:00 AM–10:00 AM
  • Restaurant
  • Bar/lounge
  • Coffee/tea in a common area
  • Private dining
  • Free reception
  • Room service (limited hours)

Taking the kids

  • Children stay free
  • Children's pool
  • Childcare in room (surcharge)

What to do

  • Ecotours nearby
  • Hiking/biking trails nearby

Working away

  • Business centre
  • Meeting room

Services

  • Front desk (limited hours)
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services

Facilities

  • Safe-deposit box at front desk
  • Terrace
  • Library
  • Television in common areas
  • Fitness centre
  • An outdoor pool
  • Spa services
  • Massage/treatment rooms

Accessibility

  • Accessible bathroom

Languages spoken

  • English

Room amenities

Home comfort

  • Coffee/tea maker
  • Bathrobes and slippers

Sleep well

  • Premium bedding

What to enjoy

  • Balcony
  • Separate dining area
  • Separate sitting area

Freshen up

  • Private bathroom
  • Deep-soaking bath
  • Shower/bath combination
  • Designer toiletries
  • Hairdryer (on request)

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Champagne service
  • Free bottled water

More

  • Daily housekeeping

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. There are massage/treatment rooms available. Services include deep-tissue massages, hot stone massages and Swedish massages.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Destination fee: USD 70 per person, per night. This fee does not apply to children under 2 years of age.
  • Additional fee: USD 70 per person, per night

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 45 per person (one-way)

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • In-room babysitting is available for an extra charge
  • Airport shuttle for children between the ages of 4 and 12 costs USD 23 (one-way)

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (third-party expert - Global) and Safe Travels (WTTC - Global).

Policies

This property does not have lifts.

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector and a first aid kit on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards and cash.

Also known as

Mara Serena Safari Lodge Masai Mara
Mara Serena Safari Lodge
Mara Serena Safari Masai Mara
Mara Serena Safari
Mara Serena Safari Lodge Lodge
Mara Serena Safari Lodge Maasai Mara
Mara Serena Safari Lodge Lodge Maasai Mara

Frequently asked questions

Overall score and ratings

8.6

Fabulous

8.8/10

Cleanliness

8.7/10

Staff & service

9.4/10

Amenities

8.5/10

Property conditions & facilities

10.0/10

Eco-friendliness

10/10 Exceptional

The location is absolutely unique and amazing, settled on a hill with panoramic views of the Maasai Mara plains, from each room. I was able to observe Elephant herds, Giraffes, Buffaloes, Warthogs from my room. What impressed me the most, was the frendliness and professionalism of the staff. They made me feel very welcome every minute of the stay. I approached the desk with a few requests (e.g. to change my room) and all of them were solved without hesitation to my full satisfaction.
Damian, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Donna, 1-night trip
Verified Expedia guest review

10/10 Exceptional

We recently stayed for 11 nights at Mara Serena Lodge. My husband and I were self driving and did not have the benefit of a guide to help with things. Duncan, the manager, went above and beyond to assist with anything we needed. He worked tirelessly to help with internet issues, patiently answered all our questions, and was genuinely interested in making sure our stay was as pleasant and enjoyable as possible. The lodge was very clean and all staff wore masks, which we appreciated. Dining area was spotless and food was very good. Thanks to Bernard and Eric, our dining attendants, Michael, for his music and good humor, and every person there for their warmth and friendliness. We will definitely stay here again and highly recommend Mara Serena.
11-night family trip
Verified Expedia guest review

10/10 Exceptional

Great hotel, amazing staff, epic game drives
We had a great time at the hotel. The rooms are very well maintained, the staff was extremely attentive and our game drives were GREAT! We couldn’t have asked for a better stay. Special thanks to Vivian and Benjamin to their amazing service!
Arine, 2-night trip with friends
Verified Hotels.com guest review

8/10 Very good

Covid stay
Stayed in August after re-opening with covid. Masks must be worn at all times, food served to you from buffet, temperature checks when entering and hand washing facilities. Unfortunately some light fingered person(s) decided to ransack our car, they only took sweets but not pleasant to have your bags and clothes turned inside out.
7-night trip
Verified Hotels.com guest review

8/10 Very good

Lovely location ad fantastic views. Welcoming staff.
2-night romance trip
Verified Expedia guest review

10/10 Exceptional

The staff was excellent. Amenities great. The room could have been little better; NO AIR CONDITIONING, NO TV. NO SCREENS. Staff & services excellent
4-night romance trip
Verified Orbitz guest review

10/10 Exceptional

Best view in the world! Enjoy the vista, elephants, and giraffes from the pool or your hotel window. Staff couldn’t be more kind and accommodating. Safari wildlife is maybe best in the world. I’ve been twice now and both times managed to see the “big 5” plus many elephants, giraffes, and warthogs etc. I also recommend the village tour! Our guide John really showed us a good time while educating us about his family and culture. Food (considering the distance from a grocery store etc) is excellent! Plenty of fruits and vegetables- plus delicious carnivore options too. Love this place and can’t wait to visit again with my parents.
3-night romance trip
Verified Expedia guest review

6/10 Good

I did not like the staff in the dining room ingroreing me on the last day at breakfast
4-night trip
Verified Expedia guest review

4/10 Fair

Do not go there
The lodge is in a desperate need of renovation.Filthy, paint chipped, hardware loose, appliances ancient, mosquito nets with holes. Our mattress had blood stains and no mattress pads. We got one pillow without pillow case. We wanted to check out immediately but there is nowhere to go at a short notice . For the price they charge they should be ashamed for the “luxury lodging” they provide. Food was terrible, could not cut any meats even with a stake knives. Salads limited to tomato and cucumber. We had to settle for rice. They nickele and dime you every step of the way: water, tea, coffee is an additional cost ( and this is a full board) Staff is overworked and probably greatly underpaid, everyone was waiting for a handout and this is with a service charge already included in the stay. Hotel caters to huge tour groups who descend upon it and make stay noisy and stressful
David, 2-night romance trip
Verified Hotels.com guest review