Mercure Andorra

Photo gallery for Mercure Andorra

Primary image
Indoor pool, open 9:30 AM to 9:30 PM, pool loungers
Indoor pool, open 9:30 AM to 9:30 PM, pool loungers
TV
Minibar, in-room safe, desk, laptop workspace

Overview of Mercure Andorra

Mercure Andorra

4.0 star property
4-star hotel with spa, near Pyrenees Andorra Shopping Centre

8.0/10 Very good

192 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Pet-friendly
  • Gym
  • Non-smoking
Map
Carrer de La Roda, 2, Andorra la Vella, AD500
Main amenities
  • Daily housekeeping
  • 3 restaurants and 3 bars/lounges
  • Full-service spa
  • Indoor pool
  • Rooftop terrace
  • Breakfast available
  • Ski storage
  • Ski passes
  • Health club
  • Sauna
  • Steam room
  • Self parking
For families
  • Children's pool
  • Playground on site
  • Private bathroom
  • Television
  • Terrace
  • Daily housekeeping
Cleaning & safety
  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing

Choose dates to view prices

About this area

What's nearby

  • Pyrenees Andorra Shopping Centre - 1 min drive
  • Caldea Spa - 1 min drive
  • Alt Pirineu Natural Park - 24 min drive
  • Palau de Gel - 18 min drive
  • Naturlandia - 30 min drive
  • Pal-Arinsal Ski Resort - 35 min drive
  • GrandValira - 27 min drive
  • Soldeu Ski Resort - 26 min drive
  • Pyrenees Ariégeoises Regional Natural Park - 92 min drive
  • Pas de la Casa Resort - 35 min drive

Getting around

  • La Seu d'Urgell (LEU) - 39 min drive
  • Barcelona El Prat Airport (BCN) - 150 min drive
  • L'Hospitalet-pres-l'Andorre Station - 38 min drive
  • Burton's Station - 43 min drive
  • Porte-Puymorens Station - 43 min drive

About this property

Mercure Andorra

Take in the views from the rooftop terrace when you stay at Mercure Andorra. Guests can visit the spa to be pampered with massages or manicures and pedicures, and La Brasserie, one of 3 restaurants, serves breakfast. Other highlights at this upmarket hotel include 3 bars/lounges, an indoor pool and a health club. Fellow travellers like the helpful staff and WiFi.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodations are sealed after cleaning

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Hand sanitiser provided
At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
Negative COVID-19 test result requirement applies to all guests aged 12 and older; COVID-19 vaccination requirement applies to all guests aged 16 and older; guests providing vaccine record must have received complete vaccination at least 14 days prior to check-in
This information is provided by our partners.

At a glance

Hotel size

  • 172 rooms
  • Arranged over 7 floors

Arriving/Leaving

  • Check-in time from 2 PM until midnight
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions
  • At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
  • Negative COVID-19 test result requirement applies to all guests aged 12 and older; COVID-19 vaccination requirement applies to all guests aged 16 and older; guests providing vaccine record must have received complete vaccination at least 14 days prior to check-in

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cots (infant beds)

Pets

  • Pets allowed*
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • On-site self-parking (EUR 23 per night)
  • On-site parking is limited
  • Electric vehicle charging point on site
  • Height restrictions apply for on-site parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:30 AM–11:00 AM
  • 3 restaurants
  • 3 bars/lounges
  • Coffee shop
  • Room service (limited hours)

Taking the kids

  • Children's pool
  • Playground
  • Children's menu

What to do

  • Ski passes
  • Skiing lessons nearby
  • Snowboarding nearby

Working away

  • Business centre
  • Meeting rooms
  • Computer station
  • Conference space (3229 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Pool loungers
  • Ski storage

Facilities

  • 1 building/tower
  • Rooftop terrace
  • Health club
  • An indoor pool
  • Arcade/games room
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Wheelchair accessible
  • Lift
  • Accessible bathroom
  • In-room accessibility

Languages spoken

  • Catalan
  • English
  • French
  • Portuguese
  • Spanish

Room amenities

Be entertained

  • Television
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar

Sleep well

  • Blackout curtains
  • Soundproofed rooms
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Deep-soaking bath
  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves with a trip to the on-site spa, which has 2 treatment rooms. Services include massages and manicures and pedicures.

The spa is open daily.

Dining

La Brasserie – This coffee shop only serves breakfast.
El Grill – This restaurant specialises in Spanish cuisine and serves breakfast, lunch and dinner. A children's menu is available.
El Jardi – This restaurant specialises in Spanish cuisine and serves breakfast and dinner. A children's menu is available.

Fees & policies

Optional extras

  • Breakfast costs between EUR 15 and EUR 16 for adults, and EUR 11 and EUR 12 for children (approximately)

Pets

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Service animals exempt from fees
  • Pets are allowed for an extra charge of EUR 23 per pet, per night

Parking

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Self-parking costs EUR 23 per night
  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Pool access available from 9:30 AM to 9:30 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser.

At check-in, guests must provide either a negative COVID-19 test result, or a record of full COVID-19 vaccination.

Negative COVID-19 test result requirement applies to all guests aged 12 and over. COVID-19 vaccination record requirement applies to all guests aged 16 and over; guests must have received complete vaccination at least 14 days prior to check-in.

Policies

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards and debit cards. Cash is not accepted.

Also known as

Mercure Andorra Hotel Andorra La Vella
Mercure Andorra Hotel
Mercure Andorra Andorra La Vella
Mercure Andorra
Mercure Andorra Hotel
Mercure Andorra Andorra la Vella
Mercure Andorra Hotel Andorra la Vella

Frequently asked questions

Overall score and ratings

8.0

Very good

8.7/10

Cleanliness

8.1/10

Staff & service

8.9/10

Amenities

8.0/10

Property conditions & facilities

8.1/10

Eco-friendliness

10/10 Exceptional

Troy, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Francisco, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

MARK, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

not bad
pretty good
3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Paul, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Viking
Nice Hotel very well located. Friendly staff
Jon, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Nice facilities.
Kevin, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Christmas getaway
Great stay for a quiet Christmas getaway.The staff was friendly, attentive, and present.
Mark, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Nice Stay
This was one of the cheaper hotels in Andorra. Very central with access to the main street from the 5th floor and near to all areas of interest. Very friendly reception staff. Room was good and comfortable. Cannot fault this place.
1-night trip
Verified Hotels.com guest review

8/10 Very good

I would stay there again!
Close to the city centre and bus terminals. Amazing spa facilities like jacuzzi, sauna, hammam etc. The rooftop views are great. The room is well maintained. The wifi worked but you need to reconnect every now and then. No kettle in the room to make tea/coffee when it gets cold but there’s free water in the fridge.
Emanuel, 4-night trip
Verified Hotels.com guest review