Hilton Garden Inn Chicago Downtown/Magnificent Mile

Upon arrival the room was cold. I just thought housekeeping had turned off the heat during cleaning. My friend went to the window to take a video of the view. He found that there was duct tape on the window. I went to see and there was unstuck duct tape and the cold air was coming through it ( mind you it was 15 degrees outside.). Loud noises would come through the window when the truck or with the wind gusts. I called guest services and they said an engineer would come and see. We waited for 20 mins. no one showed up. I called guest services again and they said they were trying to track the engineer and I asked to be placed in another room. They found another room for us and I had to go downstairs to get the new keys and I wasn't given a welcoming bag upon arrival or check out. The new room was the same we weren't upgraded which we weren't expecting but wouldve been nice given the nature of the initial room.

Considering the favorable price ($80) for a night, you can't expect top of the line in Chicago... though it was a special offer. The room was totally clean. It's not a new hotel, but what you can expect from this level of hotels. Unfortunately the swimming pool was closed due to maintenance. Maintenance was also done with some elevators, but no bigger issue. Breakfast was included as a Hilton Gold member and was offered at the Weber Grill next door. That wasn't too exciting! Overall... considering the price, it was just fine.

I have stayed in a bunch of Hilton Garden Inns and they are always good. This experience was no different.

Excellent location, excellent staff, and I slept very well.

The hotel and area are great! The staff was helpful, but usually on their phones when working. Not personal or inviting.