2/10 Poor
10 November 2024
Sketchy, locks on doors don't work. Did not feel s
Upon arrival, the key we were given was to a room that looked occupied, window was open so we could see tv on and the room was locked from inside. Went back to get another room, 2nd room door was not even locked or closed. Due to the area it looked and felt unsafe to enter an open room that was pitch black dark. I went back to front desk to let them know and ask for refund. They said no refunds and area was safe. They gave us a 3rd room to try. The key card would not unlock door, went back to front desk and they said to kick the door at the bottom because it good get stuck. At that point, 2 guys showed up to try to jimmy the door to open, thought they were locksmiths but front desk said no. So two random guys helping to break into our "room." They speculated the battery door locks may be dead. After an hour and no entry to any rooms, we left to find another hotel. Mind you we arrived at midnight. Terrible experience. I will be disputing charge with my credit card if they do not refund this.
Ashley
Ashley, 1-night family trip
Verified Hotels.com guest review