This reservation was made in June for the express purpose of having a place to stay the night before the annular eclipse. I chose the pay at the hotel option. About an hour before we arrived on our drive down from Denver, I called the hotel to let them know we would be arriving at about 7:15 pm. I was informed then that they were sold out and had no room for me because Hotels.com had not called them when the reservation was made to confirm availability. I still drove to the hotel to see what I could do. After standing around for 15 minutes with absolutely no movement in the line of customers waiting to check in, listening to the desk clerk give the same excuse to someone at the counter over a reservation made through Expedia and my wife coming out of the employee restroom saying "We're NOT staying here" because of the non-cleanliness, I left. I ending up staying next door, in a less than desirable room, for $250 for the night, much more than what I had expected to pay at Tree Inn & Suites. In my opinion, they turned away Pat At Hotel reservations in order to sell the rooms at double or triple the price because of the eclipse and Balloon Festival, which is big in Albuquerque. I feel this hotel should not be listed on Hotels.com. They do not honor reservations made through your website, so you are doing your customers a disservice by continuing to list rooms for this hotel. This was by far my worst hotel experience.