2/10 Poor
3 December 2024
Horrible
Everything was going good until staff was peeking through the window before giving us a chance to open the door after one knock. I’m not sure if it was the owner but a man just walked it and realized there were people in there and walked out quick! Thank God I had the chain on and he couldn’t come completely in and when I confronted him about it he said it was probably room service and I told him “no it was a man” he didn’t have anything to say after that. Front staff is rude and not friendly at all. They seemed annoyed about having to answer the front desk. The lobby is never open you have to buzz them to a side window.
Mercedes
Mercedes, 4-night family trip
Verified Hotels.com guest review