Hampton Inn Ann Arbor - North

I have stayed at this hotel several times. My father has pancreatic cancer and we stay here whenever we go to the Rogel Cancer center and need to stay over night. I love staying at Hamptons for the service quality and the breakfast. Due to covid 19 I understand that there are changes that had to be made. The sack lunch breakfast was a good option instead of offering nothing which I’m sure could have been done. The only issues I had with the stay was the hallway on our floor had pieces of trash laying around. The room appeared to be very clean. Due to my dads illness we chose to clean and sanitize the room and spray the sheets with Lysol ourselves but probably really didn’t need to. The faucet to the shower/bathtub was broken and when you turned it the handle just fell off so we couldn’t shower. When we checked out I let the front desk clerk know and she said she would put it on the list for the maintenance person whom was supposed to be coming in. All in all it wasn’t a bad stay; was just disappointed in the shower being broken. I had read other recent reviews that had stated they had issues with the air conditioning and showers not working also. Hope you get this figured out.

Front desk was incredibly nice, room was very comfortable, good location, great value

Excellent stay! Very quiet and extremely clean! Very good location to jump on and off the highway.

Checking in was super easy. Our rooms were absolutely spotless!! Couldn’t have been happier!!

The Ann Arbor North Location was not what we have come to expect from Hampton Inns. The dust throughout The room was shocking and there was even hair and soap left in the tub. We were also surprised by the customer service. When we went downstairs to pick up the continental breakfast bags there were none left so we asked the front desk. We were informed that breakfast was over and we were one minute late.

I understand that the travel industry was hit hard by COVID-19 like many other businesses. We were there as a team for a baseball tournament and it was somewhat disappointing. The hallways and lobby must not have had working A/C because they were very warm and it was a 90 degree weekend. A friend of ours upon checking in had to move to 3 different rooms before finding a room with working A/C. Our shower head was broke so couldn’t use the shower our whole stay, they did offer to change our room but was Leary to do that because it seemed a lot of rooms were out of order and I figured we would deal with it. In our 4 day stay never received housekeeping to even just empty our garbage cans or give clean towels. I called for towels. We had a hot and dusty weekend so we reused towels to a point but not 4 days in a row. Another person in our groups room had plumbing problems. So when I asked the front desk person about our shower she was kind to say she wanted to be completely transparent and continued to say that the maintenance staff had been furloughed. I told her I understood that this has been a rough time for businesses but they had many non working rooms. Alls I can say is I hope they kept a list of the rooms and the problems so they don’t put anyone else in them till they are repaired. I typically enjoy Hampton inns and will continue to use them. This was a unusual experience.

When I asked if it mattered where I parked, the check in attendant told me the hotel next door was housing homeless people and they no longer parked on that side of the building. There was an odor in the hotel. Beer bottle caps littered the hallway. I laid in bed trying to pinpoint the smell lingering. Finally decided on stale cigarette smoke that was attempted to be covered up by cleaners. To-go bagged breakfast was lame.

Front desk was very friendly and helpful Enjoyed our stay. Very quiet place

2nd stay at a Hampton Inn. The staff (Kelley, Jessica, Michaela) were very professional, kind and accommodating to my special needs and request from check in. The reason for the trip was to see about my sick daughter. Being able to come back to a relaxing atmosphere was very much needed. Thanks ladies. Almost forgot...THE PRICE WAS GREAT! P.S. Time to upgrade the TV. NO HDMI CONNECTION

clean nice hotel, great beds an pillows