When booked the information indicated limited food service for guests + bar (open to public limited days), on arrival told hotel on winter break, no food, bar or even vending machine. Reception was abrupt/rude. No indication of facilities nearby, takeaway etc.no attempt made, most unhelpful. Steps on entry/exit (different) iced & dangerous, reception unmanned, had to leave building to ring ext bell for assistance. Tv remote missing. Large comfy bed but small room. Very clean, limited lighting in room, sensor activated elsewhere. Very disappointed with ignorant attitude. Cant see how this merits many stars, what criteria was used.