What a horror. My Christmas Day was ruined. The room I paid for was not what I got, or what was advertised on Hotels.com website. It was a tiny room with a bunk bed and a desk, a TV, a mobile hanging rack, a kettle and a minibar fridge and little more. Yes, there was a balcony. The photos showed an area with a lounge. It did not say that this was actually the bed area and that I would have to disassemble the bunk beds to get the lounge.
It was not 20 square metres, It did not have any cookware, dishware and utensils It did not have a full sized fridge/freezer It did not have an oven It did not have a kitchenette The free toiletries consisted of 3 tiny sachets of some sort of liquid. No soap, shampoo, conditioner. With no front desk communication was difficult.
Frightening thing is that it is still advertised with these facilities today 1 January 2020 on Hotels.com