4/10 Fair
8 January 2025
Not quite a Mimaru experience...
During our 14-day trip to Tokyo and Osaka, we exclusively stayed at Mimaru-affiliated accommodations. While most of our stays were excellent, our final two nights at the Mimaru in Ueno were deeply disappointing compared to our experiences at Mimaru Tokyo Station East and Mimaru Osaka Shinsaibashi.
From the moment we arrived, I had a gut feeling this location wouldn’t meet the standards of the others. The entryway and check-in area were cramped and lacked the inviting atmosphere we had come to expect from Mimaru properties. Adding to the negative first impression, there was an unpleasant smell lingering in the main hallway.
As we exited the elevator to reach our assigned room, my concerns were confirmed—the hotel seemed poorly maintained. Dust had accumulated in the corners of the hallway doors, and the overall cleanliness left much to be desired. Entering our room only reinforced this feeling. The dark charcoal gray carpet was visibly dusty, with white specks scattered in the corners. The bathroom vent appeared neglected, with months of buildup, and the sink had noticeable residue around the faucet.
We had booked a Japanese-style room and needed to set up the futon beds ourselves. Unfortunately, the futons were thin and poorly cleaned, with hair and dust visible on the undersides. The overall state of the room felt unclean and unwelcoming, leading to a truly unpleasant experience
In summary, our stay at Mimaru Ueno fell far short of the standards set by other Mimaru locat
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2-night family trip
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