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Novotel Samator Surabaya Timur

4.0 star property
Surabaya hotel with 2 bars/lounges and outdoor pool

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Novotel Samator Surabaya Timur

2 bars/lounges
Minibar, desk, laptop workspace, soundproofing
Minibar, desk, laptop workspace, soundproofing
Outdoor pool
Exterior

Reviews

8.2 out of 10

Very good

Popular amenities

  • Bar
  • Airport transfer
  • Pool
  • Non-smoking
  • Connecting rooms available
  • Gym

Main amenities (12)

  • Daily housekeeping
  • Restaurants and 2 bars/lounges
  • Outdoor pool
  • Breakfast available
  • Fitness centre
  • Children's pool
  • 24-hour room service
  • Conference centre
  • 10 meeting rooms
  • Airport shuttle
  • 24-hour front desk
  • Air conditioning

Feel at home (6)

  • Children's pool
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Daily housekeeping
  • Lift
The price is €46
includes taxes & fees
5 Jan - 6 Jan

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
TV
Private bathroom
Eco-friendly toiletries
Hairdryer
Minibar
  • 28 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room, 1 King Bed

Minibar, desk, laptop workspace, soundproofing

Deluxe Double Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
TV
Eco-friendly toiletries
Hairdryer
Private bathroom
Rainfall showerhead
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Twin Room, 2 Single Beds

Superior Twin Room, 2 Single Beds

Superior Twin Room, 2 Single Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
TV
Private bathroom
Eco-friendly toiletries
Hairdryer
Minibar
  • 28 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Twin Room, 2 Single Beds

Minibar, desk, laptop workspace, soundproofing

Deluxe Twin Room, 2 Single Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
TV
Eco-friendly toiletries
Hairdryer
Private bathroom
Rainfall showerhead
  • 30 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Suite, 1 King Bed

Superior Suite, 1 King Bed

Superior Suite, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
TV
Separate bedroom
Eco-friendly toiletries
Hairdryer
Private bathroom
  • 56 sq m
  • Sleeps 3
  • 1 King Bed

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includes taxes & fees
12 Jan - 13 Jan
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About the area

Map
Jl Kedung Baruk 28 Rungkut, Surabaya, 60298

What's nearby

  • Galaxy Mall - 5 min drive - 5.0 km
  • Royal Plaza Surabaya - 7 min drive - 6.5 km
  • Surabaya Plaza Shopping Mall - 8 min drive - 8.3 km
  • Grand City Surabaya - 9 min drive - 8.4 km
  • Tunjungan Plaza - 9 min drive - 8.8 km

Getting around

  • Surabaya (SUB-Juanda) - 31 min drive
  • Surabaya Gubeng Station - 24 min drive
  • Surabaya Pasar Turi Station - 31 min drive
  • Tandes Station - 47 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Kopi Gober - ‬8 min walk
  • ‪HACHI ROKU Japanese Food - ‬8 min walk
  • ‪Carnis Steak Pizza & Pasta - ‬9 min walk
  • ‪Socra - ‬6 min walk
  • ‪Delisia - ‬9 min walk

About this property

Novotel Samator Surabaya Timur

When visiting Surabaya, Novotel Samator Surabaya Timur is a great choice to consider. Guests indulge in massages, then grab a bite to eat at the restaurant. Other highlights include 2 bars/lounges, an outdoor pool and a fitness centre.

Languages

English, Indonesian

At a glance

DONE

Hotel size

    • 261 rooms
    • Arranged over 21 floors
DONE

Arriving/Leaving

    • Check-in start time: 2 PM; check-in end time: midnight
    • Contactless check-in and check-out are available
    • Express check-out available
    • Late check-in subject to availability
    • Minimum check-in age – 17
    • Check-out time is noon
    • Contactless check-out
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival
    • At check-in, guests must provide a negative Antigen COVID-19 test result
    • Negative COVID-19 test result requirement applies to all guests aged 1 and over, and test must have been administered no more than 24 hours prior to check-in
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 17
DONE

Children

    • No cots (infant beds)
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free on-site self-parking
    • Wheelchair-accessible parking on site
DONE

Transfers

    • Airport shuttle from 6:00 AM to 10:00 PM*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6 AM–10 AM
  • 2 bars/lounges
  • Restaurant
  • 24-hour room service

Travelling with children

  • Children's pool
  • Local/corner shop

Working away

  • 10 meeting rooms
  • Conference centre

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Luggage storage
  • Porter/bellhop
  • Bike hire

Facilities

  • 1 building/tower
  • Built in 2017
  • ATM/banking
  • Safe-deposit box at front desk
  • Fireplace in reception
  • Communal living room
  • Fitness centre
  • An outdoor pool
  • Arcade/games room
  • At least 80% of food locally sourced
  • At least 80% organic food
  • Vegan dining options
  • Vegetarian dining options
  • Humane treatment of captive wild animals
  • Locally owned and organised tours and activities
  • Local artist showcase
  • At least 10% of profits reinvested in community and sustainability
  • 100% renewable energy
  • At least 80% of lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic soft drinks bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Lockers available
  • Reception hall
  • Dock

Accessibility

  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchairs available on site

Room amenities

Be entertained

  • 42-inch TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Electric kettle
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Soundproofed rooms
  • Alarm clock
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Eco-friendly toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries
  • Bulk dispenser for toiletries
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only

Special features

Dining

FOOD EXCHANGE – On-site restaurant.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately IDR 145200 per person
  • Airport shuttle service is offered for an extra charge of IDR 250000 per vehicle (one-way. Maximum occupancy 3)

Children & extra beds

  • Airport shuttle service for children costs IDR 250000 (one-way)

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
This property uses a grey water recycling system.
This property accepts credit cards, debit cards and cash.
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Also known as

Novotel Samator Surabaya Timur Hotel
Novotel Samator Surabaya Timur Surabaya
Novotel Samator Surabaya Timur Hotel Surabaya

Frequently asked questions

Does Novotel Samator Surabaya Timur offer free cancellation for a full refund?
Yes, Novotel Samator Surabaya Timur does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Novotel Samator Surabaya Timur?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Novotel Samator Surabaya Timur?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Novotel Samator Surabaya Timur?
Yes, there's free self parking.
Is an airport shuttle service offered by Novotel Samator Surabaya Timur?
Yes, an airport shuttle is available from 6:00 AM to 10:00 PM. The charge is IDR 250000 per vehicle one-way.
What are the check-in and check-out times at Novotel Samator Surabaya Timur?
Check-in start time: 2 PM; check-in end time: midnight. Check-out time is noon. Express check-out and contactless social distancing and check-out are available.
What is there to do at Novotel Samator Surabaya Timur and nearby?
Novotel Samator Surabaya Timur has 2 bars and an outdoor pool, as well as a fitness centre and an arcade.
Are there restaurants at or near Novotel Samator Surabaya Timur?
Yes, there's an on-site restaurant, FOOD EXCHANGE.

Novotel Samator Surabaya Timur Reviews

Reviews

8.2

Very good

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Exceptional

Great long term stay
Top notch
Marjolein, 6-night trip
Verified Hotels.com guest review

10/10 Exceptional

The staffs, the services, the rooms and everything else absolutely wonderful👍 Thank you Novotel Samator!
JOYCE, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Very nice hotel with reasonable price 😊
Titawaty, 2-night family trip
Verified Expedia guest review

8/10 Very good

I loved how clean the property and the room was. Breakfast buffet was awesome. Enjoyed a very clean and comfortable stay. Just two things: Need more vegan options, and the gym needs wipes and some fans and cooling. Otherwise an amazing stay.
Rojarani, 2-night family trip
Verified Expedia guest review

8/10 Very good

By far one of the cleanest and comfortable hotels we stayed in Indonesia in the past few weeks. Enjoyed the amazing breakfast, gym, and clean room. If not for the minor issues below I would ahve given a 5 star: 1. Very limited options for vegans. They only had salad and cap cay. Breakfast had lot of vegan items so we were good. 2. Gym was very hot during the day time and no fan. No wipes to clean the machines before and after use. I asked the staff multiple times for some cleaning wipes. They said they will check and completely ignored like I did not exist 3. Water was luke warm and no pressure. So shower was not great. 3.
Rojarani, 1-night family trip
Verified Expedia guest review

8/10 Very good

Stevan, 2-night trip
Verified Expedia guest review

8/10 Very good

Breakfast is good but parking route is not comfortable
Stevan, 3-night trip with friends
Verified Expedia guest review

8/10 Very good

Over all nice
Loufranco, 4-night trip
Verified Expedia guest review

8/10 Very good

RYAN, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent
Eugene, 2-night family trip
Verified Expedia guest review

2/10 Poor

suhail, 4-night trip
Verified Hotels.com guest review

8/10 Very good

Chin Huat, 1-night trip
Verified Hotels.com guest review

6/10 Good

Chin Huat, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Adeleen, 2-night trip
Verified Expedia guest review

4/10 Fair

adi, 9-night trip
Verified Expedia guest review

6/10 Good

the breakfast buffet was limited, catering for the locals only
Ronnie, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Over all the service is good, and the staff, breakfast are excellent, and make our vacation complete.👍👍👍
Surya, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Great Hotel - Clean and spacious
1-night family trip
Verified Hotels.com guest review

6/10 Good

I have stayed at this hotel before and I don’t know whether it was to do with coronavirus or not but this stay didn’t meet expectations. When we turned down the bedcover to sleep on the first night, we were surprised to find a stain on the bedsheet, just a bit bigger than a 500 rp coin. Upon seeing this I wanted to change the room but my partner didn’t want to cause a fuss. So we stayed in the room but we should have asked for another room considering the other faults I found. There was a large
Marc, 3-night trip
Verified Hotels.com guest review

6/10 Good

No bluebird taxi stand so it is a pain to go anywhere, and our drivers were charged a parking fee when exiting after picking us up. Since the property is far from things, you have to take cabs if you don’t have a car. Get a taxi stand and don’t charge them parking to pick up or drop off guests.
Teri, 5-night trip
Verified Expedia guest review

8/10 Very good

New property in east surabaya
Good brand new facility. However quite far from most actions and after hour, the traffic is quite bad it distract you to want to go elsewhere. Found an unclean sheets on day 1, the hotel said it is a red stain from make up or some thing but i thought it looks like dried blood. Quickly resolved and it is smooth sailing afterwards. Kudos to the quick service Breakfast is very good standard and quite good value. Lots of types of food ans desert and fruit is available
Theresia, 4-night business trip
Verified Hotels.com guest review

10/10 Exceptional

BoonHeng, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

2-night trip
Verified Expedia guest review

8/10 Very good

The environment is quiet, clean and safe. Good for business meeting and family vacation.
2-night business trip
Verified Expedia guest review

10/10 Exceptional

Front Desk Staff were superb especially this middle aged lady in glasses. So sorry we didn’t ask for her name
Rachel, 1-night romance trip
Verified Hotels.com guest review