Jl. Sultan Iskandar Muda, Kebayoran Lama, Jakarta, Jakarta, 12240
What's nearby
Gandaria City Mall - 1 min walk
Blok M Square - 5 min drive
Plaza Senayan - 6 min drive
Balai Sidang Jakarta Convention Center - 7 min drive
Gelora Bung Karno Stadium - 8 min drive
Getting around
Jakarta (HLP-Halim Perdanakusuma Intl.) - 37 min drive
Jakarta (CGK-Soekarno-Hatta Intl.) - 45 min drive
Jakarta Palmerah Station - 6 min drive
Kuningan Station - 9 min drive
Jakarta Kebayoran Station - 17 min walk
Blok M MRT Station - 26 min walk
Airport shuttle (surcharge)
Area shuttle (surcharge)
Restaurants
Starbucks - 3 min walk
Warung Léko - 3 min walk
Din Tai Fung - 3 min walk
Chung Gi Wa 청기와 - 3 min walk
Pizza é Birra - 6 min walk
About this property
Sheraton Grand Jakarta Gandaria City Hotel
At Sheraton Grand Jakarta Gandaria City Hotel, you'll be within a 10-minute drive of Blok M Square and Gelora Bung Karno Stadium. After having fun at the outdoor pool, you can grab a bite to eat at the coffee shop/cafe or unwind with a drink at the bar/lounge. Other highlights at this luxurious hotel include a fitness centre, a children's pool and a terrace. Fellow travellers say great things about the helpful staff.
Languages
Chinese (Mandarin), English, Indonesian, Korean
At a glance
Hotel size
293 rooms
Arranged over 12 floors
Arriving/Leaving
Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Express check-out available
Minimum check-in age – 17
Check-out time is noon
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 17
Children
Children (12 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
Pets
Pets not allowed
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free on-site self-parking
Wheelchair-accessible parking and van parking on site
Transfers
Airport shuttle on request (available 24 hours a day)*
Off-site
Area shuttle*
Other information
Designated smoking area (fines apply)
Property amenities
Food and drink
Buffet breakfast (surcharge) each morning 6 AM–10 AM
Restaurant
Bar/lounge
Coffee shop
Private dining
24-hour room service
Water dispenser
Travelling with children
Children stay for free (see details)
Children's pool
Working away
24-hour business centre
9 meeting rooms
Computer station
Conference space (23390 square feet)
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Luggage storage
Wedding services
Multilingual staff
Porter/bellhop
Free pool cabanas
Golf caddy on-site
Golf cart on-site
Pool loungers
Facilities
Built in 2015
ATM/banking
Safe-deposit box at front desk
Rooftop garden
Garden
Terrace
Fitness centre
Adjacent to a golf course
An outdoor pool
Art gallery on-site
Designer shops on-site
Shopping centre on-site
Vegan dining options
Vegetarian dining options
Local artist showcase
Double-glazed windows
At least 80% of lighting from LEDs
Comprehensive food waste policy
Comprehensive recycling policy
No plastic soft drinks bottles
No plastic coffee stirrers
No plastic water bottles
Reusable cups only
Banquet hall
Accessibility
Lift
Wheelchair-accessible
Wheelchair-accessible path of travel
Wheelchair-accessible parking
Assistive listening devices in meeting rooms
Wheelchair-accessible van parking
Valet for wheelchair-equipped vehicle
Wheelchair-accessible registration desk
Wheelchair-accessible pool
Wheelchair-accessible fitness centre
Wheelchair-accessible business centre
Wheelchair-accessible restaurant
Visual alarms in hallways
Closed-captioned TV
Raised toilet seat
Lowered plug sockets in bathroom
Height-adjustable showerheads
Grab bar near toilet
Grab bar in bath
Lever door handles
Thin carpet in room
Room amenities
Be entertained
55-inch LED TV
Premium satellite channels
Home comfort
Air conditioning (climate-controlled)
Minibar
Coffee/tea maker
Electric kettle
Slippers
Iron/ironing board
Sleep well
Turndown service
Free cot/infant bed
Bed sheets provided
Freshen up
Private bathroom
Separate bath and shower
Rainfall shower heads
Free toiletries
Hairdryer
Towels
Stay connected
Desk
Free WiFi
Phone
Desk chair
Food and drink
Champagne service
Free bottled water
High chair
More
Daily housekeeping
In-room safe (laptop compatible)
Connecting/adjoining rooms available
Energy-saving switches
LED light bulbs
Recycling
Water-efficient showers only
Fees & policies
Optional extras
Buffet breakfast is offered for an extra charge of approximately IDR 288000 per person
Airport shuttle service is offered for an extra charge of IDR 490000 per vehicle (one-way)
Local area shuttle service is offered for an extra charge
Children & extra beds
Rollaway beds are available for IDR 907500.0 per night
Policies
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing that there's a security system and window guards on-site.
This property accepts credit cards, debit cards and cash.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).
Also known as
Sheraton Grand Jakarta Gandaria City Hotel
Sheraton Grand Gandaria City Hotel
Sheraton Grand Jakarta Gandaria City
Sheraton Grand Gandaria City
Sheraton Jakarta Gandaria City
Sheraton Grand Jakarta Gandaria City Hotel Hotel
Sheraton Grand Jakarta Gandaria City Hotel Jakarta
Sheraton Grand Jakarta Gandaria City Hotel Hotel Jakarta
Sheraton Grand Jakarta Gandaria City Hotel CHSE Certified
Frequently asked questions
Does Sheraton Grand Jakarta Gandaria City Hotel offer free cancellation for a full refund?
Yes, Sheraton Grand Jakarta Gandaria City Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Sheraton Grand Jakarta Gandaria City Hotel?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Sheraton Grand Jakarta Gandaria City Hotel?
Sorry, pets aren't allowed.
Is parking offered on site at Sheraton Grand Jakarta Gandaria City Hotel?
Yes, there's free self parking.
Is an airport shuttle service offered by Sheraton Grand Jakarta Gandaria City Hotel?
Yes, an airport shuttle is available. The charge is IDR 490000 per vehicle one-way.
What are the check-in and check-out times at Sheraton Grand Jakarta Gandaria City Hotel?
Check-in start time: 3:00 PM; check-in end time: 11:00 PM. Check-out time is noon. Express check-out is available.
What is there to do at Sheraton Grand Jakarta Gandaria City Hotel and nearby?
Sheraton Grand Jakarta Gandaria City Hotel has an outdoor pool and a fitness centre, as well as a garden.
Are there restaurants at or near Sheraton Grand Jakarta Gandaria City Hotel?
Yes, there's an on-site restaurant.
What's the area around Sheraton Grand Jakarta Gandaria City Hotel like?
Sheraton Grand Jakarta Gandaria City Hotel is located a short 1-minute walk from Gandaria City Mall.
Sheraton Grand Jakarta Gandaria City Hotel Reviews
Reviews
9.2
Wonderful
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.4/10
Cleanliness
9.2/10
Staff & service
9.2/10
Amenities
9.2/10
Property conditions & facilities
9.2/10
Eco-friendliness
Reviews
10/10 Exceptional
11 November 2024
Philip
Philip, 4-night trip
Verified Hotels.com guest review
10/10 Exceptional
29 October 2024
Lovely hotel in a great location.
Staff were friendly.
The rooms were clean, spacious and comfortable.
Aislinn
Aislinn, 3-night business trip
Verified Hotels.com guest review
8/10 Very good
26 October 2024
Good overall
link to mall door closed at 10pm. Traffic is bad as usual in Jakarta so no difference to this location.
Room and bed is comfortable.
small neg: Bedroom slippers are lousy quality for 5 stars hotel.
Breakfast has great selections and staffs and very helpful everywhere including door, front desk, dinning & security too.
Verified traveller
2-night business trip
Verified Hotels.com guest review
10/10 Exceptional
7 September 2024
Gregory
Gregory, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
16 August 2024
Clean and Comfortable
Verified traveller
3-night business trip
Verified Hotels.com guest review
10/10 Exceptional
11 August 2024
Marcus
Marcus, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
3 June 2024
Rainy
Rainy, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
20 May 2024
Absolutely amazing place to stay in Jakarta!
Hamaad
Hamaad, 11-night romance trip
Verified Expedia guest review
10/10 Exceptional
9 March 2024
Michelle
Michelle, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
19 February 2024
My favourite hotel in Jakarta. Staff are happy and helpful, and rooms are well appointed and clean. The breakfast is fantastic.
David
David, 3-night trip
Verified Expedia guest review
10/10 Exceptional
25 January 2024
One of the best hotels I have ever stayed at. Service was fabulous. They actually care about their customers.
Douglas
Douglas, 7-night family trip
Verified Expedia guest review
10/10 Exceptional
7 October 2023
Meetul Bhupendrabhai
Meetul Bhupendrabhai, 4-night trip
Verified Expedia guest review
10/10 Exceptional
13 September 2023
Charles
Charles, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
5 September 2023
This is my 2nd stay in a month - 6 nights. As before, the staff are incredible - every single person is smiling, helpful and goes out of their way to make you feel welcome - its the small details that matter because in reality most big chains have nice hotels so it comes down to the people and how they make you feel - the housemaids could see I was using all my water so left extra with lovely handwritten notes - when I asked for extended check out (an extra hour) it was given without any fuss - I asked for items at breakfast and the chefs went out of their way to bring them even though I wasnt demanding them, just enquiring if possible. I also visited the spa twice and had 2 amazing massages from Nita and YuYun - both out of this world, amazing technique and lots of small details that make it memorable - its typical of how the whole hotel operates. As before, I have stayed in 100s of hotels for work and vacation and this hotel stands out. Lots of hotels have 1 or 2 people that make you feel special, here it is every single person. Highly recommended I will be back for sure
clive
clive, 1-night family trip
Verified Expedia guest review
10/10 Exceptional
28 August 2023
I have stayed in 100s of hotels over 30
Years of travel and many feel the same however this Sheraton is remarkable - every single interaction is kind and positive the staff go out of their way to help - from remembering my name as I leave the breakfast room, to cooking special food for my autistic son who has.a restricted diet to leaving personalised notes
From room cleaning . Incredible levels of service
clive
clive, 1-night family trip
Verified Expedia guest review
10/10 Exceptional
22 August 2023
Excellent rooms and outstanding service.
Hotel staff are a credit to their industry
Brian
Brian, 3-night business trip
Verified Hotels.com guest review
10/10 Exceptional
11 May 2023
Kelvin
Kelvin, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
31 January 2023
Best bed during my stay in Jakarta!
As expected from sheraton hotels, the beds are great and even the hotel has the best amenities in the room! On top of that, this is grand sheraton. I havent seen many of sheraton grand in the world but it happened to be in Jakarta, so here’s my ticket for luxury weekend! The hotel also has great facilities for family staycation. I wish i can bring my family on my next stay at The Sheraton Grand Gandaria City!
Yohanes
Yohanes, 1-night business trip
Verified Hotels.com guest review
8/10 Very good
2 September 2022
Stay was ok, however was disappointed by how late my room was cleaned up. The houskeeping only came at around 4pm in the afternoon, after I came back to my room from my morning meetings outside of the hotel.
Jeremy
Jeremy, 2-night business trip
Verified Hotels.com guest review
10/10 Exceptional
5 July 2022
Tony
Tony, 2-night business trip
Verified Hotels.com guest review
6/10 Good
5 July 2022
I will give them 4 star not 5
Yousef
Yousef, 2-night family trip
Verified Hotels.com guest review
10/10 Exceptional
14 July 2021
This is the BEST hotel in Jakarta! Trust me, I have stayed at many of them. Staff is amazing, clean, professional, AMAZING buffet. Everything is right here!