2/10 Poor
14 January 2025
Never Again
When we arrived on Sunday night the guy at the desk had zero personality and talked so fast we had to ask him to repeat what he said. When we opened the door to our room the room had such a musty smell we had to open the window. It was bad! The AC unit made a horrible sound and finally at 2am we unplugged it, hence… no air circulation. I’m not sure how this hotel gets such a high rating to be honest. The only saving grace for this hotel was the young gentleman that was at the desk when we left Monday morning who I told the AC in the unit was broken and he looked so caring and concerned when I told him, he said he would let someone know right away. I hope room 307 gets cleaned and sanitized as it really smelt bad. We should have gone down to talk to the first guy, but we highly doubted he would care. The hotel is in a great location, but so are a bunch more.
Alexis
Alexis, 1-night trip
Verified Hotels.com guest review