When you stay at 9Hotel Mercy, you'll be in a great location, within a short 10-minute walk of Rossio Square and Santa Justa Elevator. You can unwind with a drink at the bar/lounge, and buffet breakfast is available daily. This boutique hotel is also within a 15-minute walk of Avenida da Liberdade and Commerce Square. Fellow travellers say great things about the helpful staff and location. The property is only a short walk from public transportation: Largo Trindade Coelho Stop and Praça Luís de Camões Stop are steps away.
Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age – 18
Check-out time is noon
Contactless check-out
Restrictions related to your trip
Check COVID-19 restrictions
Special check-in instructions
Front desk staff will greet guests on arrival
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Required at check-in
Credit card required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
One child (2 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
No cots (infant beds)
Pets
Pets allowed (dogs and cats only, 1 total, up to 7 kg per pet)*
Service animals welcome
Restrictions apply*
Pets must be supervised
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Off-site parking within 328 ft (EUR 21 per day); booking required
Transfers
Airport shuttle on request (available 24 hours a day)*
Property amenities
Food and drink
Buffet breakfast (surcharge) each morning 7:30 AM–10:30 AM
Bar/lounge
Coffee/tea in a common area
Room service (limited hours)
Travelling with children
Children stay for free (see details)
Working away
Business centre
Meeting rooms
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Free newspapers in reception
Luggage storage
Multilingual staff
Facilities
1 building/tower
Built in 2012
Safe-deposit box at front desk
Terrace
Library
Banquet hall
Accessibility
Lift
Wheelchair-accessible
Wheelchair-accessible registration desk
Wheelchair-accessible lounge
Raised toilet seat
Low-height worktop and sink
Grab bar near toilet
Bathroom emergency pull cord
Room amenities
Be entertained
IPod docking station
32-inch flat-screen TV
Digital TV channels
Home comfort
Air conditioning
Minibar
Espresso maker
Electric kettle
Iron/ironing board (on request)
Sleep well
Soundproofed rooms
Premium bedding
Freshen up
Private bathroom
Bath or shower
Rainfall shower heads
Free toiletries
Hairdryer
Towels
Toilet paper
Stay connected
Free newspapers
Free WiFi
Phone
Food and drink
Free bottled water
More
Daily housekeeping
In-room safe
Local maps
Special features
Dining
Le 9 Bar – This bar only serves breakfast.
Fees & policies
Refundable deposits
Deposit: EUR 200 per accommodation, per stay
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
A tax is imposed by the city: EUR 4.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.
Optional extras
Buffet breakfast is offered for an extra charge of approximately EUR 15 for adults and EUR 7.5 for children
Airport shuttle service is offered for an extra charge of EUR 40 per vehicle (one-way. Maximum occupancy 4)
Children & extra beds
Airport shuttle service for children up to age 17 costs EUR 40 (one-way)
Pets
Service animals exempt from fees
Pets are allowed for an extra charge of EUR 20 per pet, per night
Parking
Parking is available nearby and costs EUR 21 per day (328 ft away)
Policies
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Only registered guests are allowed in the guestrooms.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards and cash.
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Also known as
9HOTEL MERCY Hotel Lisbon
9HOTEL MERCY Hotel
9HOTEL MERCY Lisbon
9HOTEL MERCY
9HOTEL MERCY Hotel
9HOTEL MERCY Lisbon
9HOTEL MERCY Hotel Lisbon
Frequently asked questions
Does 9Hotel Mercy offer free cancellation for a full refund?
Yes, 9Hotel Mercy does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at 9Hotel Mercy?
Yes, cats and dogs are welcome, with a limit of 1 total and maximum weight of 7 kg per pet. There's a charge of EUR 20 per pet, per night. Service animals are exempt from fees.
Is an airport shuttle service offered by 9Hotel Mercy?
Yes, an airport shuttle is available. The charge is EUR 40 per vehicle one-way.
What are the check-in and check-out times at 9Hotel Mercy?
Check-in start time: 3:00 PM; check-in end time: midnight. Check-out time is noon. Contactless check-out is available.
Is there an on-site casino at 9Hotel Mercy?
No, this hotel doesn't have a casino, but Lisbon Casino (10-min drive) is nearby.
What's the area around 9Hotel Mercy like?
9Hotel Mercy is in Lisbon Old Town, a short 1-minute walk from Largo Trindade Coelho Stop and 6 minutes' walk from Rossio Square. Travellers say that the hotel is in a great location.
9Hotel Mercy Reviews
Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.0/10
Cleanliness
9.0/10
Staff & service
8.6/10
Amenities
8.6/10
Property conditions & facilities
8.4/10
Eco-friendliness
Reviews
6/10 Good
17 December 2024
Mohan
Mohan, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
14 November 2024
Mark
Mark, 5-night trip
Verified Hotels.com guest review
8/10 Very good
4 November 2024
Amrinder
Amrinder, 3-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
21 October 2024
Edmund
Edmund, 2-night trip
Verified Hotels.com guest review
8/10 Very good
18 October 2024
Noah
Noah, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
11 October 2024
Reshma
Reshma, 1-night trip
Verified Hotels.com guest review
8/10 Very good
22 September 2024
Great place to stay. Walking distance to many tourist attractions. The staff was very kind and attentive
Cole
Cole, 2-night romance trip
Verified Expedia guest review
10/10 Exceptional
20 September 2024
Frank
Frank, 1-night trip
Verified Hotels.com guest review
8/10 Very good
15 September 2024
daryl s
daryl s, 5-night trip
Verified Orbitz guest review
10/10 Exceptional
9 September 2024
Kudos to the housekeeping staff who found my granddaughter’s pearl earrings and we were able to retrieve it on our way back to Lisbon. Thank you so much , appreciate your honesty.
ELEANOR
ELEANOR, 2-night family trip
Verified Expedia guest review
10/10 Exceptional
9 September 2024
Jade
Jade, 4-night trip
Verified Expedia guest review
8/10 Very good
7 September 2024
This hotel is in a great area for tourist. We arrived a bit early around 11 am and no room was available. We were asked to return at 3pm for a room. I was a bit disappointed that after flying all night and arriving at 10am. Got to the hotel at 11am. We were told that the room would be ready at 3pm and however the room was not ready at 3pm. We had to wait longer to get a room.
Besides the arrival problem the hotel was 8/10 to me.
Verified traveller
3-night trip
Verified Hotels.com guest review
10/10 Exceptional
6 September 2024
Great hotel in an excellent location. Hotel is very clean and comfortable.
Sarah
Sarah, 2-night romance trip
Verified Expedia guest review
8/10 Very good
6 September 2024
Good location but staff need to be more service oriented
Narendra
Narendra, 2-night trip
Verified Expedia guest review
8/10 Very good
4 September 2024
Lourdes
Lourdes, 3-night family trip
Verified Hotels.com guest review
10/10 Exceptional
4 September 2024
Patricia
Patricia, 4-night trip
Verified Expedia guest review
8/10 Very good
1 September 2024
Everything close
Neelam
Neelam, 4-night trip
Verified Expedia guest review
8/10 Very good
31 August 2024
Excellent location.. very close to restaurants and main attractions.
Robert T. Torres
Robert T. Torres, 6-night romance trip
Verified Expedia guest review
6/10 Good
27 August 2024
Sadjida
Sadjida, 3-night trip
Verified Expedia guest review
10/10 Exceptional
25 August 2024
👍
David
David, 1-night trip
Verified Orbitz guest review
8/10 Very good
24 August 2024
I had stayed in Lisbon previously on this same trip--we left to go to The Algarve and needed a place when we returned. This location is much quieter than Chiado but still located near Bairro Alto and other restaurants, sights, etc are within easy walking distance. The hotel is definitely a boutique hotel--smaller, darker more modern rooms, but well-apppointed. I did not have breakfast but it is available. The only negative is that the power to the rooms kicks in when you open your room and insert your key --rooms heat up a bit during day while you are out touring but they do cool quickly. Depending the area of town you would like to be in --and for a reasonable rate --I was very comfortable here!
Julie
Julie, 2-night trip
Verified Expedia guest review
10/10 Exceptional
24 August 2024
We booked this property last minute, as our previous reservation cancelled on us. It was perfect! Perfect location, nice breakfast included. It was quiet at night, great staff, clean and spacious room. We will definitely stay here again!
Lisa
Lisa, 3-night trip
Verified Expedia guest review
6/10 Good
22 August 2024
This hotel is centrally located to everything and the staff was friendly and accommodating. Its a decent place, but the facilities could use an upgrade as it is a bit dated. AC was modest. I ended up changing hotels for a better than average experience.
Ivan
Ivan, 1-night romance trip
Verified Expedia guest review
10/10 Exceptional
17 August 2024
Had an absolute blast in Lisbon staying at 9Hotel Mercy! Amazing location, great space, lovely staff. Shout out to Nita and her Espresso Martini!
Sam
Sam, 5-night romance trip
Verified Expedia guest review
8/10 Very good
8 August 2024
Great location, near to bars and restaurants. 10 minute walk (downhill) to the main square (Praça do comércio). Hotel rooms are comfortable but showing signs of wear and tear.