6/10 Good
20 January 2025
The Good and The Bad...no Ugly...
Location is fantastic - walking distance to several beaches and most bars and restaurants but still very quiet - excellent location. Customer Service was generally fantastic (except in specific instances - see below...) - Russell is actually awesome, nice, and responsive (and speaks English fluently) - the "night guy" speaks no English and is not very attentive or helpful. The daily breakfast is filling and above-average in quality. Air conditioner worked well (my Wife likes it COLD at night, and we were able to accomplish that with the AC). Now for the bad stuff...the AC unit leaked badly (probably condensation) and nothing was done about it, so we had a large puddle of water in the middle of our room...also, the water pressure was not much more than a dribble for showers - I expect more when I am paying almost $300 per night...also, water temperature was impossible to control - it either burned me or was too cold stand under. Overall, the hotel was nice, but it is "the little things" that most people remember once a vacation is completed, and I can already tell that one of the recurring stories we will tell in the future will focus on the shower situation.
Mark
Mark, 7-night trip
Verified Hotels.com guest review