This was such an incredibly awful experience. Not only was the check-in a disaster, as the elderly woman working the desk did not know how to operate the system and we waited for over an hour, only to find out that she was making a simple mistake when another manager fixed the problem in two seconds. Then, after arriving in my room, not only was the floor disgusting, the bathroom and the rest of the room as absolutely DIRTY. In fact, I found hairs in my bed before going to sleep (I even have pictures). I was so freaked out that I put my socks, pants, longsleeved hoodie on and cinched it over my face, and slept on top of the blankets and pillows. Needless to say, I didn't sleep. I tried to complain, but since it was midnight, we were all exhausted and the roomservice gave me the runaround, so I ignored it. However, I had reservations for the next few nights, and we did not take them. we left the hotel for a Holiday Inn Express and it was clean and wonderful. I will NEVER stay at this hotel or another Quality Inn again.