8/10 Very good
24 November 2024
Good Choice for the Area but Improvement Needed
I really wanted to love this place because they are trying aand they get a lot right. First the good: The pool area is awesome, the newer south tower section is as good as you will find in vegas, the views are amazing. the free boat ride across the river is great. The amnites are aboundant (arcade, movie theater, bowling alley, night clubs, etc.), the restaurants are okay at best.
Needs improvement: The north tower section really needs an update, it has a 80's cruise ship feel. The rooms also could use a slight update, the furnishings are ok but the blankets could use an upgrade. The directional signage could use a major upgrate. The casino is a bit of a maze and better sinage would greatly help.
The bad: I had a major issue at check in, what should have been a $150 hold turned into three sparate transactions totaling a hold of $250 and a completed transaction of $125. My attempts to resolve the issue duing my stay was fuitless and staff were dismissive. I was notified that i needed to contact accounting on Mon. since the issue was discovered Fri. afternoon. To their credit, they made an attempt to correct on Saturday evening (without telling me) but I was still overcharged by $125. I will call on Mon.
The area: The river and riverwalk are awesome. The area does need some investment and the other casinos appear to be faring slightly worse. But good for a weekend.
Overall: We did have a good stay, and would probably stay again but the place does need sme improvement.
Michael
Michael, 1-night family trip
Verified Hotels.com guest review
