Omni Orlando Resort at ChampionsGate

4.0 star property
Suburban hotel with 10 restaurants, near ChampionsGate Golf Club

Choose dates to view prices

your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Omni Orlando Resort at ChampionsGate

6 outdoor pools, pool cabanas (surcharge), pool umbrellas
10 restaurants, breakfast, lunch, dinner served; Asian cuisine
Property amenity
Golf
Garden view

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
  • Connecting rooms available
  • Electric vehicle charging point
  • 24/7 front desk

Main amenities (12)

  • Daily housekeeping
  • Golf course
  • 10 restaurants and 6 bars/lounges
  • Full-service spa
  • 6 outdoor pools and lazy river
  • Free water park
  • Breakfast available
  • Free theme park shuttle
  • 24-hour health club
  • Outdoor tennis court
  • Valet parking
  • Self parking

For families (6)

  • Children stay free
  • Free cots/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Children's club (surcharge)
  • Playground on-site
The price is €237
includes taxes & fees
4 Jan - 5 January 2025

Room options

Available filters for rooms
Showing 26 of 26 rooms

Deluxe Room, 1 King Bed, Accessible

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Hypo-allergenic bedding
Renovated in 2023
  • 38 sq m
  • Sleeps 3
  • 1 King Bed

Room, 2 Queen Beds (Sunset Lodge)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Hypo-allergenic bedding
Renovated in 2023
  • 38 sq m
  • Sleeps 4
  • 2 Queen Beds

Deluxe Villa, 3 Bedrooms

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
Dining table
Dishwasher
  • 170 sq m
  • Sleeps 10
  • 3 Single Beds

Villa, 3 Bedrooms

Highlights

Patio
Separate dining area
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Kitchen
  • 170 sq m
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

Deluxe Villa, 3 Bedrooms

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
Dining table
Dishwasher
  • 170 sq m
  • Sleeps 8
  • 1 King Bed, 1 Queen Bed and 2 Single Beds

Studio Suite (Sunset Lodge)

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
Dining table
LCD TV
  • 56.0 sq m
  • Sleeps 6
  • 2 Queen Beds

Premier Room, 1 King Bed

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Hypo-allergenic bedding
Renovated in 2023
  • 38 sq m
  • Golf view
  • Sleeps 3
  • 1 King Bed

Luxury Suite, 1 King Bed

Highlights

Patio
Separate dining area
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
  • 80 sq m
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed (Sunset Lodge)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Hypo-allergenic bedding
Renovated in 2023
  • 38 sq m
  • Sleeps 3
  • 1 King Bed

Villa, 2 Bedrooms

Highlights

Patio
Separate dining area
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Kitchen
  • 143 sq m
  • Sleeps 8
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

Executive Room, 1 King Bed

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Hypo-allergenic bedding
Renovated in 2023
  • 61 sq m
  • Sleeps 4
  • 1 King Bed

Studio Suite, 1 King Bed, Accessible

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Hypo-allergenic bedding
  • 56 sq m
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 2 Queen Beds

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Hypo-allergenic bedding
Renovated in 2023
  • 38 sq m
  • Sleeps 4
  • 2 Queen Beds

Villa, 2 Bedrooms

Highlights

Patio
Separate dining area
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Kitchen
  • 143 sq m
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Double Sofa Bed

Premier Room, 1 King Bed, Balcony

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Hypo-allergenic bedding
  • 38 sq m
  • Golf view
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 1 King Bed, Balcony

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Hypo-allergenic bedding
  • 38 sq m
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 2 Queen Beds, Balcony

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Hypo-allergenic bedding
  • 38 sq m
  • Sleeps 4
  • 2 Queen Beds

Deluxe Room, 1 King Bed

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Hypo-allergenic bedding
Renovated in 2023
  • 38 sq m
  • Sleeps 3
  • 1 King Bed

Deluxe Suite, 1 King Bed, Balcony (Champions Gate Suite)

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
  • 80 sq m
  • Sleeps 4
  • 1 King Bed

Executive Suite, 1 King Bed, Accessible

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
  • 80 sq m
  • Sleeps 5
  • 1 King Bed

Executive Suite, 1 King Bed

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
  • 80 sq m
  • Sleeps 5
  • 1 King Bed

Deluxe Room, 1 King Bed, Accessible

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Hypo-allergenic bedding
Renovated in 2023
  • 38 sq m
  • Sleeps 3
  • 1 King Bed

Premier Room, 2 Queen Beds, Balcony

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Hypo-allergenic bedding
  • 38 sq m
  • Golf view
  • Sleeps 4
  • 2 Queen Beds

Premier Room, 2 Queen Beds

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Hypo-allergenic bedding
Renovated in 2023
  • 38 sq m
  • Golf view
  • Sleeps 4
  • 2 Queen Beds

Suite, 1 King Bed (Florida Suite)

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Kitchenette
  • 111.0 sq m
  • Golf view
  • Sleeps 5
  • 1 King Bed

Suite, 1 King Bed, Accessible (Florida Suite)

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Kitchenette
  • 111 sq m
  • Golf view
  • Sleeps 5
  • 1 King Bed

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About the area

Map
1500 Masters Blvd, Kissimmee, FL, 33896

What's nearby

  • ChampionsGate Golf Club - 18 min walk - 1.5 km
  • Reunion Resort Golf Course - 12 min drive - 8.1 km
  • ESPN Wide World of Sports - 17 min drive - 16.5 km
  • Disney's Hollywood Studios® - 17 min drive - 17.3 km
  • Disney's Animal Kingdom® Theme Park - 23 min drive - 21.3 km

Getting around

  • Kissimmee, FL (ISM-Kissimmee Gateway) - 38 min drive
  • Orlando International Airport (MCO) - 42 min drive
  • Kissimmee Station - 23 min drive
  • Free theme park shuttle

Restaurants

  • ‪Starbucks - ‬9 min drive
  • ‪McDonald's - ‬13 min walk
  • ‪McDonald's - ‬5 min drive
  • ‪McDonald's - ‬7 min drive
  • ‪Starbucks - ‬4 min drive

About this property

Omni Orlando Resort at ChampionsGate

Placing you a short five-minute drive from ChampionsGate Golf Club, Omni Orlando Resort at ChampionsGate features a golf course and a free water park. Guests can visit the spa to be pampered with deep-tissue massages, facials or body scrubs, and Trevis Restaurant, one of 10 restaurants, serves breakfast, lunch and dinner. Other highlights include 6 outdoor pools, a lazy river and a poolside bar. Fellow travellers love the pool and helpful staff.

Languages

English, French, Spanish

At a glance

Hotel size

  • 1005 rooms
  • Arranged over 16 floors

Arriving/Leaving

  • Check-in start time: 4 PM; check-in end time: anytime
  • Express check-in/out available
  • Early check-in subject to availability
  • Minimum check-in age – 21
  • Check-out time is 11 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests will receive an email 24 hours before arrival with check-in instructions and key retrieval information; front desk staff will greet guests on arrival
  • Prior to arrival, you must complete online registration via a secure link
  • You will be asked to provide the property with a copy of your government-issued photo ID after booking

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • Up to 2 children (aged 17 years old and younger) stay free per registered adult when occupying the parent or guardian's room, using existing bedding
  • Babysitting*
  • Supervised childcare*
  • Children's club*

Pets

  • Pets allowed (dogs and cats only, 2 total, up to 23 kg per pet)*
  • Service animals welcome
  • Specific rooms only, restrictions apply*
  • Food and water bowls and off-lead area available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Secured uncovered on-site self-parking (USD 35 per night; includes in/out privileges)
  • Secured uncovered on-site valet parking (USD 45 per night; includes in/out privileges)
  • On-site motorhome/coach/lorry parking (fees apply)
  • Wheelchair-accessible parking and van parking on site
  • Electric vehicle charging point on site

Off-site

  • Free theme park shuttle

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 6:30 AM–11:30 AM
  • 10 restaurants
  • 6 bars/lounges
  • Poolside bar
  • Coffee shop
  • Shared microwave
  • Room service (limited hours)
  • Snack bar/deli
  • Water dispenser

Travelling with children

  • Children stay for free (see details)
  • Children's club (surcharge)
  • Free water park access
  • Children's pool
  • Mini golf
  • Lazy river
  • Free theme park shuttle
  • Playground
  • Supervised childcare (surcharge)
  • Children's menu
  • Bed rails
  • Pool gate
  • Lifeguard on-site

What to do

  • Tennis
  • Basketball
  • Ecotours
  • Golf lessons
  • Golfing
  • Mini golf
  • Kayaking
  • Shopping
  • Pool table
  • Fishing

Working away

  • Business centre
  • Meeting rooms
  • Computer station
  • Conference space (129 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool cabanas (surcharge)
  • Golf clubs on-site
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • 3 buildings/towers
  • Built in 2004
  • ATM/banking
  • Terrace
  • Television in common areas
  • 24-hour health club
  • Golf course on-site
  • Golf driving range on-site
  • 6 outdoor pools
  • Free water park
  • Arcade/games room
  • Full-service spa
  • Golf clubhouse on-site
  • Golf pro shop on-site
  • Lazy river
  • Outdoor tennis court
  • Water slide
  • Local culture and ecosystem education
  • 100% renewable energy
  • Double-glazed windows
  • At least 80% of lighting from LEDs
  • No plastic soft drinks bottles
  • No plastic drinking straws
  • No plastic water bottles
  • Banquet hall
  • Reception hall
  • Firepit

Accessibility

  • Wheelchair-accessible
  • Braille/raised signage
  • Lift
  • Lift door width (centimetres): 97
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • 18 on-site accessible parking spaces
  • Assistive listening devices available
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 76
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Accessible shuttle
  • Visual alarms in hallways
  • Handrails in stairwells
  • Stairwell handrail height (centimetres): 86
  • Front entrance ramp
  • Wheelchairs available on site
  • Portable bath seats
  • Grab bar in bath
  • Bath grab bar (centimetres): 81
  • Grab bar in shower
  • Shower grab bar height (centimetres): 81
  • Roll-in shower
  • Roll-in shower width (centimetres): 188
  • Accessible bath
  • Well-lit path to entrance
  • Step-free path to entrance
  • Pool access ramp on site
  • Area rugs in public areas
  • Smooth flooring in public areas
  • Thin carpet in public areas
  • Tile flooring in public areas
  • Hardwood flooring in public areas

Room amenities

Be entertained

  • 55-inch LCD TV
  • Premium cable channels
  • Netflix
  • Hulu
  • Streaming services
  • Films for purchase

Home comfort

  • Air conditioning and heating
  • Coffee/tea maker
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Down duvet
  • Blackout curtains
  • Turndown service
  • Premium bedding
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)

Freshen up

  • Private bathroom
  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Free local calls
  • Desk chair

Food and drink

  • Meal delivery service
  • Mini fridge
  • Freezer
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Energy-saving switches
  • LED light bulbs
  • Water-efficient showers only
  • Water-efficient toilets only

Special features

Spa

The on-site spa has 10 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

Trevis Restaurant – This family restaurant serves breakfast, lunch and dinner. A children's menu is available.
Zen – This restaurant specialises in Asian cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open selected days.
Davids Club – This steakhouse only serves dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required. Open daily.
Crocs Pool Bar and Grille – This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
Eagles Edge – Overlooking the golf course, this family restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Open selected days.

Fees & policies

Refundable deposits

  • Breakage deposit: USD 100 per day

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • Resort fee: USD 45.80 per accommodation, per night
  • Resort fee inclusions:
    • Business centre/computer access
    • Concierge service
    • Fitness centre access
    • Health club access
    • Housekeeping
    • In-room bottled water
    • In-room coffee
    • In-room safe
    • Phone calls (may be limited)
    • Pool access

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately USD 26.50 to 32.61 per person
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Supervised childcare is available for an extra charge
  • Babysitting is available for an extra charge
  • Rollaway beds are available for USD 28.62 per night
  • Children's club access is available for an extra charge
  • Guests must contact this property in advance to reserve cots/infant beds, rollaway/extra beds and high chair

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 195 per pet, per stay

Parking

  • Uncovered self-parking costs USD 35 per night with in/out privileges
  • Uncovered valet parking costs USD 45 per night with in/out privileges
  • RV/bus/lorry parking is available for an extra charge

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the hot tub, and guests under 18 years old are only allowed in the health club, fitness facility and hot tub with adult supervision
  • Guests under 18 years old are not allowed in the spa

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Noise-free guestrooms cannot be guaranteed.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
This property uses a grey water recycling system.
Guests can rest easy knowing that there's a fire extinguisher, a security system and outdoor lighting on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Also known as

Omni Orlando At Championsgate
Omni Orlando Resort at ChampionsGate Hotel
Omni Orlando Resort at ChampionsGate Kissimmee
Omni Orlando Resort at ChampionsGate Hotel Kissimmee

Frequently asked questions

Does Omni Orlando Resort at ChampionsGate offer free cancellation for a full refund?
Yes, Omni Orlando Resort at ChampionsGate does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Omni Orlando Resort at ChampionsGate?
Yes, there are 6 outdoor pools and a children's pool.
Are pets allowed at Omni Orlando Resort at ChampionsGate?
Yes, cats and dogs are welcome, with a limit of 2 total and maximum weight of 23 kg per pet. There's a charge of USD 195 per pet, per stay. Service animals are exempt from fees. Dog exercise areas are available.
Is parking offered on site at Omni Orlando Resort at ChampionsGate?
Yes. Self-parking costs USD 35 per night. Valet parking costs USD 45 per night. Motorhome/coach/lorry parking and electric car charging are available.
What are the check-in and check-out times at Omni Orlando Resort at ChampionsGate?
Check-in start time: 4 PM; check-in end time: anytime. Check-out time is 11 AM. Late check-out is available for a charge (subject to availability). Express check-in and check-out are available.
What is there to do at Omni Orlando Resort at ChampionsGate and nearby?
Have fun with on-site activities such as kayaking and fishing, and practise your swing on the golf course. Additional recreation on-site includes basketball and ecotours. Indulge in a treatment at the spa and enjoy a swim in one of the 6 outdoor swimming pools. Omni Orlando Resort at ChampionsGate also has 6 bars and a lazy river, as well as a 24-hour health club and an arcade.
Are there restaurants at or near Omni Orlando Resort at ChampionsGate?
Yes, there are 10 on-site restaurants, featuring Asian cuisine and golf course views.
What's the area around Omni Orlando Resort at ChampionsGate like?
Omni Orlando Resort at ChampionsGate is located a short 18-minute walk from ChampionsGate Golf Club.

Omni Orlando Resort at ChampionsGate Reviews

Reviews

8.8

Excellent

9.2/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Exceptional

Ryan, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Good stay
Very good stay. Bathroom may need renovation but accommodates a family with all the needs.
Francisco, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Jennifer, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Darren, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Noemi, 2-night family trip
Verified Hotels.com guest review

8/10 Very good

CLAUDIA, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Susan, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Michael, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

RANDALL, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Patricia, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

ROGER, 2-night family trip
Verified Hotels.com guest review

8/10 Very good

Jeffrey, 3-night trip
Verified Hotels.com guest review

6/10 Good

Ingy, 3-night trip
Verified Expedia guest review

8/10 Very good

Christopher, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Karam, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Samantha, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Great spot for golf lovers!
Michael, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Very good and kids friendly
Yasel, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Great stay, lots of fun for the family plus excellent dinning choices
Yanelys, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Abbey, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Brian, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

I have a great experience in this resort, everything was nice
Lilliam, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

It was really a great resort.
Fadi, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Ramsin, 3-night trip
Verified Expedia guest review

8/10 Very good

Awesome spa!! Shuttle transportation hard between villas & main building. . Stood outside one day for like 10-15 minutes. . Guy worker forgot to call in the shuttle request!! Steak house wonderful !! Italian restaurant super slow service with 3 tables!!
Kathleen M, 2-night family trip
Verified Hotels.com guest review