2/10 Poor
29 September 2024
Mold and mildew nightmare
Booked a night for our family online at hotels.com for what I thought was a deal of $138. Friends meeting us there last minute, got a room booking direct for $70. We arrive and the bathroom was so dirty I had to go buy cleaning supplies to clean the bathroom. Later in the night I noticed that the bed pillows were all covered in black mildew, along with the mattress cover and mattress itself. The clerk that rambled on about how he loves to smoke week and drink fire ball, put us in a suite. The suite was in another bldg and this was at 11pm. We finally get moved in the new room and the air conditioning wasn’t working properly and we laid there uncomfortable for the entire night. I don’t know what the cleaning staff does but it’s not cleaning. I wouldn’t recommend this place to anyone!
Tanika
Tanika, 1-night family trip
Verified Hotels.com guest review