Dear Corporate Management,
I hope this letter finds you well. I am writing to formally express my concerns regarding the management practices I have experienced during my stay at Woodspring Suites Fort Mill particularly in relation to my treatment by the management staff. During my stay from 9-17-24 to 9-27-2024.
Recently, I encountered a troubling situation where I was made to feel uncomfortable and unwelcome due to unfounded assumptions regarding the smell of marijuana in my room. I want to clarify that I do not smoke marijuana, especially in the presence of my four-year-old daughter. The thought of exposing her to such an environment is not only irresponsible but also entirely contrary to my values as a parent.
Despite my attempts to comply with the rules and maintain a respectful environment, management has entered my room on multiple occasions without proper notification, claiming they were unaware it was occupied. Or they came in my room to look around while I was out because they smelled smoke. This lack of respect for privacy is concerning and adds to the distress I have already been feeling.
Furthermore, I experienced a disturbing incident where a manager aggressively banged on my door, loudly announcing that she would not honor my stay based solely on her assumptions about a smell. Despite my explanations, she refused to check the room to confirm that there was no issue. This approach not only feels unwarranted but also raises serious concerns about the management.