Check-in start time: 3 PM; check-in end time: 7 AM
Express check-out available
Minimum check-in age – 21
Check-out time is 11 AM
Contactless check-out
Special check-in instructions
Front desk staff will greet guests on arrival
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 21
Children
Children (18 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
Pets
Pets not allowed
Service animals welcome
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free on-site self-parking
Free on-site motorhome/coach/lorry parking
Wheelchair-accessible parking and van parking on site
Comfort Suites Keeneland Reviews
Reviews
7.8
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.0/10
Cleanliness
8.2/10
Staff & service
7.6/10
Amenities
7.6/10
Property conditions & facilities
8.0/10
Eco-friendliness
Reviews
10/10 Exceptional
26 December 2024
Jamie
Jamie, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
20 December 2024
The room was quite nice. The included breakfast was very good and the cook did a great job with the hot food, and she was very pleasant
ALLEN
ALLEN, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
20 December 2024
Great airport adjacent stay
Amazing part of town. Great for being close to airport with a lot of dining and entertainment options walking distance. RECCOMED BRU BURGER
Brian
Brian, 1-night business trip
Verified Hotels.com guest review
2/10 Poor
12 December 2024
Worst Hotel Customer Service Ever
We gotten the data wrong somehow instead of Tuesday it booked for Wednesday and hotels .com has always fixed this simple fix free of charge no hassle but the property wouldn’t bug and made our stay useless and awful . I am 6 months pregnant there for a funeral snd couldn’t stay in our room bc they wouldn’t just switch the days . We had to spend another 100 plus on a different room for that day and wait to check in there til next day which we didn’t need bc only staying the one night . They’re rude have NO COMPASSION OR EMPATHY HAS A DEPOSIT WE DIDNT KNOW NOR HOTELS.com all the sudden . They are very disconnected with customers and their wants and needs . Highly suggest you go elsewhere. It’s over priced as well.
heather
heather, 1-night family trip
Verified Hotels.com guest review
8/10 Very good
8 December 2024
Very nice but breakfast not good
It was in a very nice area and super clean but the breakfast was not good!
Verified traveller
1-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
2 December 2024
Cassidy
Cassidy, 1-night business trip
Verified Hotels.com guest review
6/10 Good
18 November 2024
Verified traveller
1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
13 November 2024
Perfect stay for 2 days of eye surgery.
The first room we were given had A/C problems. The desk clerk gave us the room next door which was much appreciated. The beds were very comfortable and breakfast was good and on time. For the money, you cannot beat this hotel in this area.
Mark
Mark, 2-night business trip
Verified Hotels.com guest review
10/10 Exceptional
28 October 2024
Monique
Monique, 1-night family trip
Verified Hotels.com guest review
6/10 Good
20 October 2024
Despite being a non smoking room, our room smelt like a smoking room, upon leaving could still smell it on our clothes. Neither of us smoke. Pool closed down by Health Department, notice on the pool entry door. Couch in room was filthy with stains from lord only knows.
Paul
Paul, 1-night trip
Verified Hotels.com guest review
2/10 Poor
18 October 2024
Worst night ever!
I get there and the pool is shut down by health dept. I was told it would be reopened at 5:30 pm. Which ended up being a lie. I canceled 2night stay. Air didn’t work and mold was above the shower.
Mildred
Mildred, 2-night family trip
Verified Hotels.com guest review
6/10 Good
17 October 2024
Comfort yeah, but Suites, no…..
The main reason why I booked this hotel was because of the amenities of the pool and it’s closeness to Keeneland racetrack. I was never told that the health department had shut down the pool for reasons unbeknownst to me. After arriving I was greeted with the sign saying that the pool would not be open till after I had left. When I had mentioned to the management that that was one of the main reasons I had booked my stay they told me oh well. When I contacted their corporate they told me to talk to the management there to see if there was any options available to help me with my billing. Which had definitely changed from the previous year that I had stayed. The prices for the weekdays were not horrible they were actually pretty economical for the area. But, the weekend rates were three times as much and I had a problem with that because the hotel is not in the greatest condition, i.e. the carpets in the rooms don’t look like they’ve been changed for over 10 years the mattresses probably about the same. And when I was met with no we have no options and we will not change your bill because of your discrepancies of our hotel I was like well that’s a corporate structure that I don’t like And I probably will not stay at this hotel again in the future.
Anthony
Anthony, 6-night trip
Verified Hotels.com guest review
10/10 Exceptional
16 October 2024
Felicia
Felicia, 1-night trip
Verified Expedia guest review
10/10 Exceptional
14 October 2024
Friendly and clean
Gamal
Gamal, 1-night trip
Verified Expedia guest review
10/10 Exceptional
14 October 2024
Great for a short stay!
Chelsey
Chelsey, 1-night trip
Verified Expedia guest review
6/10 Good
14 October 2024
Nice room but had inconveniences. TV didn't work properly. Shower was unsafe. Pool was closed one day. Restroom downstairs was out of order.
William
William, 2-night trip
Verified Expedia guest review
8/10 Very good
13 October 2024
Very convenient
Anita
Anita, 1-night romance trip
Verified Expedia guest review
10/10 Exceptional
12 October 2024
Very helpful staff
Emily
Emily, 1-night trip
Verified Expedia guest review
10/10 Exceptional
9 October 2024
People there was amazing and food was good
Destaney
Destaney, 1-night family trip
Verified Expedia guest review
10/10 Exceptional
9 October 2024
Easy in and out. Stayed on first level.
Betty Bett
Betty Bett, 1-night family trip
Verified Travelocity guest review
6/10 Good
5 October 2024
Not worth the price paid for this hotel
In town for Keeneland will be somewhere else next time
Donald
Donald, 1-night family trip
Verified Expedia guest review
8/10 Very good
1 October 2024
Location. Easy to get to. Our h
Room had a sitting area as well. Would highly recommend it
Dana
Dana, 1-night romance trip
Verified Expedia guest review
10/10 Exceptional
29 September 2024
We had an issue with our shower head, and it was replaced in minutes.
Gayle
Gayle, 5-night trip
Verified Expedia guest review
8/10 Very good
29 September 2024
The staff was very friendly and helpful, and the location is good.