Ayala Street and Makati Avenue, Makati, Manila, 1200
What's nearby
Ayala Center - 1 min walk
Greenbelt Shopping Mall - 4 min walk
Glorietta Mall - 5 min walk
SM Mall of Asia - 7 min drive
Fort Bonifacio - 9 min drive
Getting around
Manila (MNL-Ninoy Aquino Intl.) - 28 min drive
Manila EDSA Station - 7 min drive
Manila Pasay Road Station - 22 min walk
Gil Puyat Station - 28 min walk
Ayala Station - 10 min walk
Buendia Station - 20 min walk
Magallanes Station - 26 min walk
Airport shuttle (surcharge)
Restaurants
The Lobby - 7 min walk
Circles Event Cafe - 5 min walk
Starbucks - 2 min walk
Escolta - 7 min walk
Shang Palace - 1 min walk
About this property
Makati Shangri-La, Manila
Makati Shangri-La, Manila puts you within a 10-minute drive of SM Mall of Asia and Greenbelt Shopping Mall. The outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at Shang Palace, one of 3 restaurants, which serves Chinese cuisine and is open for lunch and dinner. Other features include a poolside bar, a health club and a fitness centre. The helpful staff and nearby shopping get great marks from fellow travellers. Public transportation is close by: Ayala Station is only 10 minutes on foot.
Languages
Chinese (Mandarin), English, Filipino, German, Japanese
At a glance
Hotel size
696 rooms
Arranged over 26 floors
Arriving/Leaving
Check-in start time: 2:00 PM; check-in end time: 11:30 PM
Contactless check-in and check-out are available
Early check-in subject to availability
Minimum check-in age – 21
Check-out time is noon
Contactless check-out
Late check-out subject to availability
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests will receive an email 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 21
Pets
No pets or service animals allowed
Internet
Free WiFi in public areas
Free WiFi and wired internet access in rooms
Parking
Free secured, covered on-site self-parking
Free on-site valet parking
Wheelchair-accessible parking and van parking on site
Transfers
Airport shuttle (available 24 hours)*
Other information
Designated smoking areas
Property amenities
Food and drink
Buffet breakfast (surcharge) each morning 6:00 AM–10:30 AM
Shang Palace – This restaurant specialises in Chinese cuisine and serves lunch and dinner.
Sage Grill – This restaurant serves lunch and dinner. Open selected days.
Circles Event Cafe – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Open daily.
Lobby Lounge – Overlooking the garden, this restaurant specialises in local and international cuisine and serves breakfast, lunch and dinner. Open 24 hours. Open daily.
Fees & policies
Optional extras
Buffet breakfast is offered for an extra charge of approximately PHP 1800 per person
Airport shuttle service is offered for an extra charge of PHP 3900 per vehicle (one-way. Maximum occupancy 3)
Early check-in can be arranged for an extra charge (subject to availability)
Late check-out can be arranged for an extra charge (subject to availability)
Children & extra beds
Rollaway beds are available for PHP 2206.80 per night
Pool, spa, & gym (if applicable)
Pool access available from 6:00 AM to 10:00 PM
Policies
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing that there's a fire extinguisher, a security system and window guards on-site.
This property accepts credit cards, debit cards and cash.
Cashless transactions are available.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.
Also known as
Makati Shangri-la Hotel Manila
Shangri-la Hotel Manila
Makati Shangri-la Manila
Shangri-la Manila
Makati Shangri-La Manila Hotel Makati
Shangrila Makati
Makati Shangri La Hotel
Shangri La Makati
Makati Shangri-La Manila Metro Manila
Shangri La Manila Makati
Makati Shangri La, Manila
Makati Shangri la Hotel Manila
Makati Shangri-La, Manila Hotel
Makati Shangri-La, Manila Makati
Makati Shangri-La, Manila Hotel Makati
Frequently asked questions
Does Makati Shangri-La, Manila offer free cancellation for a full refund?
Yes, Makati Shangri-La, Manila does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Makati Shangri-La, Manila?
Yes, there's an outdoor pool and a children's pool. Guests have pool access from 6:00 AM to 10:00 PM.
Are pets allowed at Makati Shangri-La, Manila?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Makati Shangri-La, Manila?
Yes, there's free self and valet parking.
Is an airport shuttle service offered by Makati Shangri-La, Manila?
Yes, an airport shuttle is available. The charge is PHP 3900 per vehicle one-way.
What are the check-in and check-out times at Makati Shangri-La, Manila?
Check-in start time: 2:00 PM; check-in end time: 11:30 PM. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless social distancing and check-out are available.
Is there an on-site casino at Makati Shangri-La, Manila?
No, this hotel doesn't have a casino, but Newport World Resorts (7-min drive) and City of Dreams Manila (9-min drive) are both nearby.
What is there to do at Makati Shangri-La, Manila and nearby?
Makati Shangri-La, Manila has an outdoor pool and a health club, as well as a garden.
Are there restaurants at or near Makati Shangri-La, Manila?
Yes, there are 3 on-site restaurants, featuring Chinese cuisine and garden views.
What's the area around Makati Shangri-La, Manila like?
Makati Shangri-La, Manila is in Makati Central Business District, a short 10-minute walk from Ayala Station and 4 minutes' walk from Greenbelt Shopping Mall.
Makati Shangri-La, Manila Reviews
Reviews
9.0
Wonderful
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.2/10
Cleanliness
9.2/10
Staff & service
9.0/10
Amenities
8.8/10
Property conditions & facilities
9.0/10
Eco-friendliness
Reviews
10/10 Exceptional
22 December 2024
Shangri-La, Makati - a true travelers paradise!
We have stayed at your hotel many, many times, however all prior to the pandemic. You've been closed for a few years. We are back at your hotel and appreciate the quality that you offer your patrons.
Rowe
Rowe, 3-night family trip
Verified Hotels.com guest review
10/10 Exceptional
18 December 2024
James
James, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
16 December 2024
Michael
Michael, 4-night trip
Verified Hotels.com guest review
2/10 Poor
12 December 2024
Worst
I’ve been to many high end chains. This is by far the most ridiculous pricing I’ve ever seen. I will never come back here
jose Carlo
jose Carlo, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
9 December 2024
Juliette
Juliette, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
9 December 2024
Maria Teresa
Maria Teresa, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
6 December 2024
K S
K S, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
28 November 2024
Mateo Lorenzo
Mateo Lorenzo, 1-night trip
Verified Hotels.com guest review
6/10 Good
27 November 2024
Verified traveller
1-night trip
Verified Hotels.com guest review
10/10 Exceptional
19 November 2024
Arvind
Arvind, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
18 November 2024
Prime location
The hotel is @ a prime location near from lots of shops and restaurants.. the staff was amazing attended to my requests instantly.. the facilities also are good with various choices of dining & spa service too…
Dr. Nadia
Dr. Nadia, 2-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
20 October 2024
SANDEEP
SANDEEP, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
15 October 2024
Todd
Todd, 4-night trip
Verified Hotels.com guest review
10/10 Exceptional
14 October 2024
A little paradise
Very beautiful hotel with attentive and friendly staff.
Diane
Diane, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
5 October 2024
Diane
Diane, 1-night trip
Verified Hotels.com guest review
8/10 Very good
1 October 2024
Most everything was good especially pool. My big issue was they did not let my wife in the restaurant because of her shoes, our meal was prepaid, I had not seen my wife in 2 weeks. Very bad look for such an expensive hotel. Also staff called my room when do not disturb sign was on an we were asleep. One more thing about blankets are very very thin, they stuff them inside heavy sheets to make them look larger.
mark
mark, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
26 September 2024
Verified traveller
4-night trip
Verified Hotels.com guest review
8/10 Very good
25 September 2024
Nice hotel with fantastic services. The fixtures in the room is a bit dated though. Wasn’t too impressed that the toilet roll holders are covered with stains n beginning to rust. Not what i expect to see under the Shangri-la brands.
Rhys
Rhys, 4-night business trip
Verified Hotels.com guest review
10/10 Exceptional
23 September 2024
It was a relaxing stay to just lay around and do stuff on a restfull mode
Richard
Richard, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
18 September 2024
Excellent staff service Front desk excellent. Circle restaurant excellent staff and service. A Thank you for a lovely stay.
Marilou
Marilou, 2-night family trip
Verified Expedia guest review
10/10 Exceptional
17 September 2024
Anna
Anna, 2-night business trip
Verified Hotels.com guest review
10/10 Exceptional
12 September 2024
The staff were so willing to offer assistance
Karen
Karen, 3-night family trip
Verified Expedia guest review
2/10 Poor
10 September 2024
This was the worst service ive ever had at shangrila and ive stayed at many around the world.
The lobby lounge food has no taste and they took 40 minutes to serve my dad a burger. I told the staff my escabeche had no flavour and the server took it back to the kitchen and told the chef.
Upon check out she didnt even comp it on our bill. The employee at check out had to run to accounting and then find the lobby manager for a refund approval. There has to be a bettet system, because not only was he hassled i also lost 30 minutes travel time to my next destination.
For the free parking, the front desk only gave my dad a green sleep. In order to have free parking we needed a white slip. We were held hostage in the parking lot for another 30 minutes until my dad paid the 500 php fee for not having a white ticket, eventhough we were patrons of the hotel and had a 7k php balance upon check out.
I was so upset, i went back to the front desk and they apologized and refunded the 500 php. Save urself the hassle and just go to the W or the Hyatt. Its not even about the money spent on accomodations, its just a headache having to explain to staff what appropriate customer service is. They just kept saying sorry po thats the way things are. Clearly not because we got the refund.
celine
celine, 2-night family trip
Verified Expedia guest review
10/10 Exceptional
7 September 2024
Ambience, live music, personal care
Himanshu
Himanshu, 5-night business trip
Verified Hotels.com guest review
8/10 Very good
6 September 2024
Amazing hotel, grand building. F&B staff very accommodating. I feel Front desk staff should have the same service mindset as F&B staff.