I am disappointed that I left a sweater coat in the closet, and there is no sign of it after the room was cleaned. The staff was great, overall, but when I called, the person who answered did not seem to want to help very much, and had no word of apology or suggestions other than to call back later. It was expensive, but more than that, a favorite sweater. My fault for leaving it, but it would be nice if cleaning staff had turned it in.