2/10 Poor
2 May 2024
I got scammed twice!
This place is a scam. When i arrived at the property, the receptionist and the guards do not have any idea of my booking even if i showed them my transaction receipt. They were saying i should know the details like unit number, this was not in the booking reference and when i called the contact number of the property owner, it doesnt even work. I even reached out to customer service via chat and what's even worse is that they can't give me any assistance either. i talked to 4 reps and the last rep said i should book another hotel through them and they will process the refund. i have no choice or else i will sleep in the streets of Davao. I booked a different hotel and guess what? up to this date, they did not process my refund. I got scammed twice!
Sharla Carla
Sharla Carla, 3-night business trip
Verified Hotels.com guest review