Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

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All properties in Almaty, Almaty Province, Kazakhstan
1 room, 2 adults

Mercure Almaty City Center

4-star4 stars
Great for families

Good to know

  • Babysitting or childcare (surcharge)
  • Free cribs/infant beds
  • Elevator
  • Free self parking
53 Abylai Khan Avenue, Almaty, 50004, Kazakhstan

4-star hotel in Almaty with 2 restaurants and bar/lounge
  • Free WiFi and free parking
  • Great for families

    Good to know

    • Babysitting or childcare (surcharge)
    • Free cribs/infant beds
    • Elevator
    • Free self parking
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

Kazakhstan may have travel restrictions in place, including self-quarantine, due to COVID-19. Find out more

  • I keep coming back, and the place keeps delivering each time - that is worth mentioning -…Oct 13, 2020
  • Amazing service from front-desk - Mr. DAMIR has been utmost professional and has helped…Oct 4, 2020

Mercure Almaty City Center

from €75
  • Standard Double Room, 1 Double Bed
  • Standard Room, 2 Twin Beds

What’s around Mercure Almaty City Center

Landmarks

  • MEGA Park - 11 min walk
  • Zenkov Cathedral - 15 min walk
  • Almaty Cathedral - 20 min walk
  • 28 Panfilov Heroes Memorial Park - 23 min walk
  • Almaty Opera House - 23 min walk
  • Nedelka Park - 24 min walk
  • Central Park of Culture and Leisure - 33 min walk
  • St Nicholas Cathedral - 34 min walk

Getting around

  • Almaty (ALA-Almaty Intl.) - 29 min drive
  • Almaty Station - 12 min walk
  • Almaly - 20 min walk
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 117 rooms

Arriving/leaving

  • Check-in time 2:00 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • Kazakhstan may have travel restrictions in place, including self-quarantine, due to COVID-19.
Front desk staff will greet guests on arrival. Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

  • If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one*

Travelling with others

Children

  • Babysitting/childcare*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Free onsite self parking

  • Wheelchair-accessible parking on site

  • Onsite parking limited

Payment types at the property

  • Cash
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast on weekdays (surcharge)
  • 2 restaurants
  • Bar/lounge
  • Snack bar/deli
  • 24-hour room service
Things to do
  • Fitness facilities
  • Spa services on site
  • Spa tub
  • Sauna
Working away
  • Business center
  • Meeting rooms
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
Facilities
  • Elevator
  • Designated smoking areas (fines apply)
  • Library
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Grab bar - near toilet
  • Bathroom emergency pull cord
Languages Spoken
  • English
  • French
  • Russian

In the room

Home comforts
  • Air conditioning
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board (on request)
Sleep well
  • Pillow menu
  • Soundproofed rooms
  • Premium bedding
Freshen up
  • Private bathroom
  • Bathtub only
  • Bidet
Be entertained
  • 42-inch LED TV
  • Digital TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include massages. The spa is equipped with Turkish bath/hammam.

Dining

Gourdet - This restaurant specializes in international cuisine and serves lunch and dinner.

Barkhan - Onsite lobby lounge. Open 24 hours. Open daily.

Mercure Almaty City Center’s small print

Also known as

  • Mercure Almaty City Center Hotel
  • Mercure Almaty City Center
  • Mercure Almaty City Center Hotel
  • Mercure Almaty City Center Almaty
  • Mercure Almaty City Center Hotel Almaty

Policies

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

The property affirms that it follows sanitization practices of ALLSAFE (Accor Hotels) guidelines.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards and cash.

Optional extras

Buffet breakfast is offered for an extra charge of KZT 5600 per person (approximately)

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of KZT 6000 per vehicle (one-way)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Mercure Almaty City Center

  • Does Mercure Almaty City Center offer free cancellation for a full refund?
    Yes, Mercure Almaty City Center does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Mercure Almaty City Center?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Mercure Almaty City Center?
    Yes, there's free self parking. Parking spots may be limited.
  • Are pets allowed at Mercure Almaty City Center?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at Mercure Almaty City Center?
    You can check in from 2:00 PM - midnight. Check-out time is noon.
  • Are there restaurants at or near Mercure Almaty City Center?
    Yes, there are 2 onsite restaurants, featuring international cuisine. Nearby restaurants include City (4-min walk), Rodem (4-min walk), and China Town (4-min walk).
  • Is airport shuttle service offered by Mercure Almaty City Center?
    Yes, an airport shuttle is available. The charge is KZT 6000 per vehicle one-way.
  • Is there an onsite casino at Mercure Almaty City Center?
    No, this hotel doesn't have a casino, but Casino Zodiak (24-min drive) is nearby.

Recent reviews

Exceptional 9.4 From 53 reviews

Exceptional 10.0
GOOD
Farouk k, ie1 night romance trip
Very Good 8.0
I like Mercure because their rooms and facilities are always modern and clean. This hotel in Almaty was no exception. Very satisfied with breakfast and their service was good in general. There are some dining options available within walking distance.
Yoshie, gb4 night business trip
Exceptional 10.0
Fabulous experience. The check in staff was very courteous and friendly. Resolved all possible problems.
ATUL, us2 night trip
Exceptional 10.0
Great property Great propertyGreat propertyGreat property Great propertyGreat property
us7 night family trip
Good 6.0
Great hotel mostly except issues at check out
My usual stay when at Almaty but the hotel this time made a mistake on the invoicing when I had already checked out and when I asked to separate various charges, was told I have already checked out so they cannot reverse/provide as requested. It wasn't even my fault the error was done at the check out area yet they will not oblige my request, truly disappointing as after 3 emails no one has bothered to respond.
sg3 night business trip
Exceptional 10.0
Had 6 nights at the hotel. Modern, clean and great service. Excellent
gb1 night trip
Exceptional 10.0
Really well located. Brand new and great service. Good breakfast. Nice spa. Good rooms
gb3 night romance trip
Exceptional 10.0
Great hotel, beautiful room and excellent restaurant.
us2 night trip
Exceptional 10.0
The best Hotel in Almaty..Best service, best personal , they are too kindly..
us3 night business trip
Exceptional 10.0
Brand new hotel with excellent facilities/service
Hotel is brand new, Net was good, walking distance (15 mins) to huge mall, service was top notch...a minor downside was lack of Eng channels but its ok
gb1 night business trip

Mercure Almaty City Center